Freedom Brokers Anmeldelser 7.070

Besvarelse fra Freedom Brokers

For 38 minutter siden

Thank you for taking the time to leave your review. We’re sorry to read about the distress this situation has caused, and we understand how concerning unexpected payments can be.

In order for us to look into this matter fully, we first need to locate the policy in question. Unfortunately, we’re currently unable to trace a policy under the name used for this review. We would therefore ask that you contact us directly with the policyholder’s full name or policy reference so we can review your specific case in detail.

With regard to payments, where a balance is due on a policy, we provide a minimum of seven days’ notice prior to any payment being taken. If card details have been provided with authorisation, payments are collected in line with this agreement. Should a customer wish to prevent a payment from being taken, they are required to contact us in advance so that this can be discussed and actioned where appropriate.

We would also like to clarify that our brokerage name is Freedom Brokers. We work closely with a panel of insurers, including Pukka, but we would welcome the opportunity to review any correspondence or advice previously given to ensure this has been handled correctly.

We genuinely want to help resolve this for you and encourage you to get in touch with our team directly so we can investigate and provide clarity on what has occurred.

Besvarelse fra Freedom Brokers

For 1 time siden

Thank you for taking the time to leave your review. We’re pleased to hear that Charles was able to provide clear information and support you efficiently, helping you move forward with your plans.

Delivering knowledgeable and responsive customer service is very important to us, and we’ll be sure to pass on your kind feedback to Charles. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.

Besvarelse fra Freedom Brokers

For 18 timer siden

Thank you very much for sharing your feedback. We’re delighted to hear that Michael was friendly, kind, and knowledgeable, and that he was able to resolve all of your queries. It’s great to know you were very satisfied with the service he provided.

We truly appreciate your kind words and your support, and we hope to assist you again in the future. Thank you.

Besvarelse fra Freedom Brokers

For 18 timer siden

Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Charles provided a professional, calm, and efficient service and was able to assist you promptly with your car details. Your kind words will be shared with him as encouragement.

We truly appreciate your feedback and look forward to assisting you again in the future to deliver an even better experience next time.

Besvarelse fra Freedom Brokers

For 1 dag siden

We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to leave feedback.

We have investigated your complaint and are sorry that you were not satisfied with the outcome following our review. We understand how frustrating this situation may have felt and appreciate the opportunity to clarify what occurred.

Our records show that several attempts were made by our renewals team to contact you before the policy expiry date. This included multiple telephone calls where voicemails were left requesting call backs, as well as renewal invitations sent on 1 April 2026 and again on 16 April 2026.

On 20 April 2026, when contact was made, you advised that you did not wish to renew at that time and requested a call back closer to expiry. Further calls were made on 24 and 25 April 2026 in line with this request; however, we did not receive an answer or any call backs. As confirmation to proceed was not received, the policy subsequently lapsed.

When you contacted us on 27 April 2026 requesting the same renewal price, our customer service agent correctly advised that we are unable to renew a policy once it has lapsed and that a new quote was required.

A new quote was then provided and taken up by yourself, with the pricing reflecting the most competitive option available at that time.

We can also confirm that there were no reported issues with the website during this period.

Unfortunately, renewal was not completed prior to expiry, and we did not receive a response to the scheduled call-back attempts.

We acknowledge your dissatisfaction and regret that this experience has left you disappointed.

We appreciate your feedback, as it helps us continue to review and improve our communication with customers.

Besvarelse fra Freedom Brokers

For 1 dag siden

We’re very sorry to read about your experience and understand how upsetting and stressful this situation must have been, particularly given the outcome with your vehicle.

We regret that you felt communication was unclear and that you experienced difficulties obtaining updates during the claims process.

We also appreciate how frustrating it would have been to receive conflicting information and only gain clarity at a later stage.

Please be assured that your feedback will be logged as a formal complaint. It will be passed to the third‑party claims team who handle claims on our behalf so the investigation, communication, and handling of your vehicle assessment can be fully reviewed.

We take concerns regarding customer service, accuracy of information, and claims decision-making very seriously.
We genuinely apologise for the distress this situation has caused and appreciate you taking the time to share your experience, as this helps us identify areas where improvements are needed.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a 5‑star review. We are pleased to hear that our colleague explained everything clearly when arranging your new van insurance and that you were happy with the overall service you received.

We will be sure to pass your kind comments on to the team. Thank you for choosing us, and please feel free to get in touch if we can help you again in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for your review. We’re pleased to hear that you found setting up your van insurance easy.

We appreciate you choosing us and are here to help if you need any assistance in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you very much for your kind and detailed review. We are delighted to hear that you received outstanding, professional, and polite service from our customer services and renewal teams.

We truly appreciate you taking the time to recognise the support you received over multiple calls while setting up your renewal. Your feedback will be shared with both teams, as it is always encouraging to know their efforts are valued.

Thank you for choosing Freedom Brokers, and please do not hesitate to contact us if we can assist you again in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a review.

As an insurance broker, we are required to follow the validation checks set by the insurer. In this case, the insurer requested standard verification documents.

These checks are a normal part of the insurer’s process and are in place to help prevent fraud and ensure policies are set up correctly.

We appreciate that providing this information wasn’t something you wished to proceed with. As requested, we cancelled the policy immediately and issued a full refund straight away.

We’re sorry that this experience was frustrating and understand it wasn’t what you were expecting.

If you have any questions or would like further clarification in the future, our team would be more than happy to help.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for your positive feedback. We’re really pleased to hear you found our service quick and helpful.

If there’s anything we could have done to make your experience a 5‑star one, we’d love to hear your thoughts.

Please don’t hesitate to get in touch , we’re always looking to improve and support our customers as best we can.

Thanks again for choosing us.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a review. We’re pleased to hear that everything was good and appreciate you choosing us.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for your review. We are pleased to hear that Precious was very helpful in resolving your query.

We will be sure to pass on your kind feedback, as it is always appreciated by our team.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave your review. We are pleased to hear that Emily was helpful and professional, and that she was able to sort your insurance quickly while calling you back exactly as requested.

We will be sure to pass on your positive feedback to her. Thank you for choosing us, and please feel free to contact us if we can assist you again in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a 5‑star review. We are pleased to hear that everything was clearly explained and that you felt all options were fully available to you.

We appreciate your feedback and thank you for choosing us. Please feel free to contact us again if we can be of any further assistance.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for your 5‑star review. We’re pleased to hear that you found our service polite, helpful, and quick.

We appreciate you choosing us and look forward to helping you again in the future if needed.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for your excellent review and for choosing to renew with Freedom for a second year. We’re pleased to hear that your renewal premium was lower and that the process was straightforward to complete.

It’s great to know that the customer service agent you spoke with was helpful and made the renewal process smooth for you. We appreciate your continued trust in us and look forward to supporting you again in the future should you need any assistance.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave your review. We are pleased to hear that the agent was very helpful and that you were happy with the service you received.

Your feedback is greatly appreciated. Please do not hesitate to contact us again if we can assist you in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a review. We’re pleased to hear that our team was able to help you add your son‑in‑law to your insurance.

While we do need to ask a number of questions to ensure the cover is set up correctly and meets insurer requirements, we’re glad everything was sorted in the end.

Thank you for your patience, and please feel free to get in touch if we can help with anything else in the future.

Besvarelse fra Freedom Brokers

For 2 dage siden

Thank you for taking the time to leave a 5‑star review. We are pleased to hear that Michael was friendly, polite, and extremely helpful, and that he was able to resolve your issue for you.

We will be sure to pass on your kind feedback to him. Thank you for choosing Freedom Brokers, and please feel free to contact us again if we can assist you in the future.