V1CE Anmeldelser 1.083

The cards arrived as promised and worked perfectly after connecting to our profiles.

Nelli deserves a promotion. Phenomenal basic service that’s rare to find these days.

I emailed about a change to my original order, and Nelli ensured everything was handled quickly and professionally.

I’m excited to receive my new metal business cards in time.

Thank you, Nelli.

Customer service always jumps in a helps when needed, quick response times and we are happy with the tap business cards!

quick response and to the point help. much appreciated

Nelli was right on the job to get me the directions I needed to resolve my issue. They came in clear and super easy to follow. Great service.

Nelli reacted quickly, effectively and efficiently to help with an urgent card and update a colleagues details so she could access the dashboard when her email had changed...

Signed up for what I believed was a free trial, which actually required a £9.99 upfront payment. The issue isn’t the trial fee — it’s that the annual subscription charge was not made clear or prominent at the point of sign-up, and no reminder was sent before the account converted to a paid annual subscription.

When I contacted customer support immediately, a refund was flatly refused, with responses repeatedly pointing to “terms” rather than addressing the lack of clear disclosure or notice. This left me having to raise the issue with my bank instead.

Overall, the experience felt misleading and inflexible, and customer service was unwilling to resolve a genuine dispute reasonably. I would strongly advise others to be extremely cautious and to read everything very carefully before entering card details.

In reply:
Thanks for replying.

To clarify for anyone reading: I’m not disputing that terms exist. My issue is that the annual billing and renewal were not made sufficiently clear or prominent at the point of sign-up, and no reminder was provided before the subscription converted to an annual charge.

The £9.99 payment was presented as part of starting the trial/free card, not as a clear indication of an imminent annual subscription. Once the charge was taken, I contacted support immediately and requested a refund, which was refused.

The matter is now being reviewed through my bank’s dispute process, which assesses whether consent was informed and clearly obtained, not simply whether terms exist somewhere in the flow.

I’ve shared my experience so others can make an informed decision and take extra care before signing up.
This is V1ce’s business model
1️⃣ Refunds are a business decision, not a fairness one

For subscription businesses like v1ce:
• They expect a high percentage of people not to use the service
• The revenue model relies on trial → forget → annual charge
• Refunding people who complain would:
• Cost money
• Increase refund expectations
• Encourage more people to ask

So the default policy is:

“No refunds, point to the terms.”

Support agents are usually not empowered to override this.

⸻

2️⃣ Digital services = “no marginal cost”

From their perspective:
• You could still use the service
• There’s no physical product to return
• They treat access as “delivered”, even if unused

So they argue:

“You’ve received what you paid for.”

This is a commercial stance, not a legal conclusion.

⸻

3️⃣ They rely on contract technicalities

They know that:
• Most people won’t challenge
• Many banks won’t pursue chargebacks aggressively
• Consumers often assume “terms = final”

So they lean heavily on:
• “You accepted the terms”
• “No refunds per policy”

Even when disclosure was weak.

Reply 3:
Thanks for the update.

Just to clarify for anyone reading: I have no issue returning the card if that helps resolve this fairly. My intention was never to obtain something for free — it was to try the service and cancel when I realised it wasn’t for me.

My concern remains that the annual subscription charge was not made clear or prominent at the point of sign-up, and no reminder was provided before the charge. When I contacted support immediately, I asked for a refund and was refused rather than being offered a return option.

If returning the card allows this to be resolved reasonably, I’m happy to do so.

Edit:
Now they have refused a refund and since changed their website to include a yearly billing note in places it wasn’t before, when I signed up!

Now they have also cancelled my whole subscription and kept the subscription fee! This is surely theft?

I will be taking V1ce to a small claims court as this company needs to be shut down

They say they are the only company in their field to offer a money back guarantee however mine simply does not work. I have contacted numerous times but told to send videos of how I tap my phone. How annoyingly daft!! They can see it has not been used surely by their system. I don’t see why I should have to be out of pocket by their faulty product. I took these to a craft fair and was left looking daft as they simply did not work on anyone’s phones. Pointless Also, I notice they offer incentives for good reviews so I suspect this is why they have positive. I shall be disputing the transaction and reporting to trading standards. blatant scam of a company!! Said to speak to operations manager but they will not put me through to them. Really annoyed with company now so disputing with bank and reporting.

Overall Rating: ⭐ (1/5 Stars)

THE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.

I cannot recommend V1CE. After two months of dealing with this company, I have a defective product, unauthorized charges totaling $166.49, and zero resolution despite multiple documented promises.

THE PROBLEMS - A COMPLETE BREAKDOWN
1. DECEPTIVE PRICING PRACTICES ❌

Signed up for £5.99/month plan as advertised
Pricing "changed overnight" to £119.99/year (double the annual cost)
Their app and website STILL showed the old pricing - classic bait and switch
When I called this out with screenshots, they claimed the monthly option "doesn't exist anymore for new subscribers"
Despite multiple confirmations that I'd keep monthly pricing, they charged me for annual anyway

2. UNAUTHORIZED CHARGES - $166.49 TOTAL ❌
October 8, 2025: $8.06 charge on account that was supposed to be merged and refunded

Promised refund NEVER ISSUED - confirmed with my bank
Now in formal dispute

October 12, 2025: $79.52 for physical card

Card arrived defective and poorly printed
Quality does not justify the premium price

November 8, 2025: $78.91 unauthorized annual charge

Was told my trial would be "extended"
Instead, charged for full year without authorization
Contradicts all prior email communications

3. DEFECTIVE PRODUCT ❌

Physical card arrived poorly printed and defective
Multiple design rounds needed due to near-errors (almost printed wrong color)
For reference: Circo sells equivalent cards for $30 vs V1CE's $79.52
Quality does not match the premium pricing

4. TERRIBLE CUSTOMER SERVICE ❌

Support only available during UK hours - massive delays for US customers
No weekend support despite urgent timelines
Communication is consistently confusing and contradictory
Multiple promises made and broken:

"We'll refund the $8.06" - Never refunded
"You'll stay on monthly plan" - Charged for annual
"Trial will be extended" - Charged $78.91 instead
"Accounts will be merged" - Billing chaos continued

5. MISSED THE ENTIRE PURPOSE ❌

Ordered card specifically for Austin conference networking
Also planned to use at F1 Paddock Club
Delivery delays (1+ week) + design issues meant card arrived AFTER both events
The product completely failed to serve its intended purpose

THE TIMELINE (So You Can See How Bad This Really Was)
Early October: Order placed for $79.52 card
October 8: Charged $8.06 on wrong account, promised refund (never received)
October 12-15: Multiple days fixing design issues, timezone delays
October 12: Almost printed in wrong color (silver instead of gold)
October 15: Confirmed on monthly plan, told accounts merged
October 17: Told "actually it's annual now" despite previous confirmation
October 20+: Card finally arrives - defective quality, missed both networking events
November 8: Unauthorized $78.91 annual charge (was told trial extending)
November 17: Still no resolution, no refunds, no response to final demand letter
TWO MONTHS of problems. ZERO satisfactory resolution.

WHAT V1CE SHOULD HAVE DONE

✅ Honor the original pricing advertised when I signed up
✅ Actually issue the refund they promised multiple times
✅ Not charge for annual subscription without authorization
✅ Deliver a quality product on time
✅ Provide clear, consistent communication
✅ Respond to customer complaints with actual solutions

They did NONE of these things.

BETTER ALTERNATIVES
Circo - Physical cards for ~$30 (vs V1CE's $79.52), better monthly pricing

Haven't personally used them yet, but pricing is far more reasonable

Popl, Mobilo, Linq - Other digital business card options worth researching before choosing V1CE

MY ADVICE TO POTENTIAL CUSTOMERS
DO NOT USE V1CE if:

You need reliable customer service (especially US-based)
You expect transparent, honest pricing
You need your product to arrive on time
You want a company that honors its commitments
You don't want to deal with unauthorized charges

THE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.

I have disputed all charges with my bank and am filing complaints with consumer protection agencies.

Card took longer to deliver but looks good when received. Only suggestion is to be careful if your hands get anything greasy on them as they will smudge the card and looks odd when presenting to people. Big gripe - only the QR code works. The tapping doesn’t work despite resetting etc. not really worth the money overall.

Very clunky system that just didn't fit with our business model. Tried to cancel my subscription for the coming year, raised from £49 - £117, despite zero use and from what I can see, no warning. Lo and behold, you cannot cancel the forthcoming year and receive a refund. I despise these types of tactics; all the promises of excellent customer service and satisfaction guarantee are just headlines. Read the small print before taking your chances.

Mi hanno seguito fin nei minimi particolari e hanno effettuato la consegna in tempi rapidissimi.

Received my order. But the website doesn’t load, can’t get hold of customer service. Deleted my comment on instagram. Maybe the website is down? But it’s not very helpful so far

Experience so far:

Deliver times aligned with me receiving the card quickly, so purchased it.

BE WARNED: do not add on at least 1/3 working day per correspondent.

Hear is my email thread to customer services, initially asking what’s taking so long (still no reply from last email - names/positions partially hidden due to review restrictions)

On 12 Sep 2025, at 23:29, N**** B****
Hi Bradley,

This is N**** stepping in to assist you.

I'm sorry for your confusion, and hope I can explain our process below

All our delivery speeds are post production, and because our cards are customisable products, there is a 1-3 business day production period before the cards are shipped. For rush orders, we do have to option to choose Expedited Processing and Shipping but I do not see that selected on your order or it would have been filtered to that queue.

Our processes are highly automated and are ordered first in, first out. So when you make changes for example, your order goes to that queue and the time between replies depends on how many orders are in front of you.

Your order is already in production and I have upgraded the priority so it will be shipped on Monday.

I hope this helps.

Warm regards,

N**** B****
C******* S****** M******
V1CE - UK | US | UAE

Date: 13 September 2025 at 06:22:08 BST
To: support
Subject: Re: Teams Enquiry

Good morning,

Thank you for the email.

“ Expedited Processing and Shipping “ was not, and is not a selectable option.

Close to 6 hours between my stating that the design (which I did myself to save time) was ok and conformation of the receipt of that message.

And again close to a 6 hours for a single edit (that I edited). It doesn’t matter which metric you want to use, that is woefully subpar in a world of automation and speed.

12 hrs how’s between purchase and design approval for a single edit that I made. (And a single question)

The card was needed to be received on Monday, hence purchasing Friday morning, being shipped on Monday is of little consequence.

I feel I have no choice but to for-warn others by leaving a review of the process.

Kind regards

The cards look fantastic and the design and delivery process was simple and quite fast. Really well handled.
However, trying to get a team of 6 activated on the online platform has been nothing short of a frustrating mess. I'm also a tech CEO so I'm no slouch with using an online platform.
Help centre articles are out of date. No clear path showing how to setup properly. Bugs in the system making it very difficult. I've been at this for 3 days now and still its not working.
Customer service is very slow to respond. Helpful when they do respond - but the claim they have 24/7 support is complete rubbish.
If I don't get support soon I will need to cancel the whole contract and send back all 6 cards and go to another provider.

Terrible experience from beginning to end. I don't want to waste anymore time than I have already with this company other than to say that. I hope you have a better experience than I did if you decide to purchase from them.
REPLY TO COMMENT: ORDER #125229

We have paid for Plus Unlimited plan. We defined an admin with all privileges. But main sections are not available for admins!
I have contacted them. After about 1 hour of explaining they understand that there is a problem on their side. But they didn't get back to me nor fix it after 4 days.

Even after four days they don't reply to my following up messages.

The idea is good but the implementation and support is awful

Fantastic!!! Really great help!

Knowledge, clear communication, respectful, patience

I gave V1CE a try and honestly, I’m really happy with it. The card looks great and it’s super easy to use — just tap it to someone’s phone and my info pops up. It definitely beats carrying a bunch of paper cards around. Setup was smooth. It’s a little pricey upfront, but it feels worth it when you realize you’ll Probably never need another business card again. Definitely recommend if you want something a little cooler and more modern!