useswyft.com Anmeldelser 

Deliverery person walked between my cars and scratched my paint with her jacket since the lady was too lazy to walk around my vehicles. This app and the people that work for them are ghetto. Do not send another sway delivery person to my house

There’s people stealing shipments that work for this company. I still have not received a refund. Do not purchase anything from GOAT or your expensive items will be stolen

Horribly incompetent dely service. I STILL have no pkg. Customer service is non-existent - conflicting pkg status from bots. One day, Sway has my pkg out for delivery - then, I'm notified its been delayed for 'time constraints'.
When I finally caught up with a co. BOT to find out where this pkg is (SIX days AFTER merchant charged me for my order- upon having 'shipped' it, haha).
NOW this incompetent little BOT says my pkg has not made it to their delivery warehouse yet - it's at a 'sort center' - been there undisturbed, not moving, ever since it was scanned at this sort center on 11/17/25. It is now 11/23/25 - and this dumb BOT is saying - sorry, but we do not facilitate getting the pkg to our delivery warehouse! WTF does that even mean?
Cannot find out from this Sway BOT WHOSE 'sort center' this is! Or what carrier transported it from the merchant (Dermstore) in Carson, CA - to Rialto, CA where this sort center is. NO IDEA where Sway's delivery warehouse IS. Why did my package go from Merchant in Carson - to Rialto a few miles away (where its been SITTING for days now) and Then needs to get to Sways delivery warehouse, and THEN picked up by a Sway 'independent shipping consultant ' (some incompetent person in their own car) for -NEXT DAY/2 DAY DELIVERY HA! Dermstore in Carson is less than 50 miles from me - Rialto is even closer. I could have WALKED from my place to Carson in this time and transported my own pkg by now!
I'm canceling the order fm Derm Store for NON-delivery. Let them know I will NOT be ordering fm them again. Next stop is my credit card bank (bofa) to dispute these charges on 11/17 for non-delivery and CLAW back this money which Dermstore has had in their possession since 11/17.

THE DRIVER TOOK A PHOTO AND STOLE MY PACKAGE!! MY PACKAGE WAS NEVER DELIVERED MY MOTHER WENT DOWNSTAIRS AFTER THEY TOOK THE PHOTO AND NOTHING WAS THERE!! THE DRIVER STOLE IT OR SOMEONE WHO SAW THEM DELIVER IT! THIS IS A DISGUSTING FRAUD COMPANY!! I PAID OVER $200 FOR SNEAKERS!!!

-100 wouldn't even be good enough for this scam of a business! I ordered on 10/18. It's now 11/1 and I AM STILL WAITING FOR THE PACKAGE TO "BE RECEIVED AT DELIVERY WAREHOUSE".

If I could give Sway negative stars, I would. This so-called logistics company is a complete scam. No app. No phone number. No real human beings to reach — just a useless bot. That alone shows how little they respect people’s time and money.

They employ thieves who lie about deliveries, mark packages as “delivered” when they’re not, and steal from paying customers. They’ve turned it into a pattern. They don’t respect people’s money, and they should be sued into bankruptcy for the damage they cause.

I made multiple purchases through Flight Club without issue until they used Sway, and now I’m another victim. This is unacceptable. Companies that continue to use Sway are gambling with their customers’ trust.

I’ll never trust a package handled by Sway again — and everyone should think twice before letting them touch their money or their merchandise.

Extremely lazy driver left my expensive package in a common area, when my apt has a secure terrace, and my package was stolen. Sway is a very low tier company with even lower standards regarding who they hire. Avoid this shipping company like the plague.

Company needs to burn in hell and something needs to happen to Goat for continuously using trash a$$ swyft shipping despite nothing but negative feedback from their customers just to save some dollars.

Delivery driver swapped out and stole my shoes and replaced it with an article of clothing. Customer service was unhelpful. Wouldn’t recommend using this service

12-09-2024 on this day, delivery was not made to my house was given a picture of a box not showing it on my porch. Very shady. Picture does not show proof of delivery. These were Sneakers from GOAT. I got a text at 7:15. That package was delivered. I opened my door immediately afterwards and there was no package and it wasn’t even 716 also was raining and you could see no footprints on my front porch. And if you look at these reviews, another gentleman same exact situation as mine same day within hours of each other. I’m in North Reading curious to know where this other person is from because we have a driver who is stealing packages.

Currently dealing with major issue with Swyft/ Sway. Yesterday 12/9/24 delivery driver never delivered package which were shoes from GOAT even though tracking said delivered at the crazy hour of 11:17 PM. I checked outside immediately and at mailbox because I was up. We have camera’s and driver never delivered. Driver also took horrible “delivery picture” where you can only see part of package which seems to have been intentional (interesting no rain drops on package in picture either even though it was pouring rain up until midnight). Talk about the shadiest delivery picture ever (attached below). Why this package would be delivered at 11:17 PM in the first place is beyond me, it was out for delivery since 2:09 PM. I contacted them at 11:38 telling them what’s happening. Something is clearly very off with this delivery driver and its been 24 hrs yet they haven’t even looked into issue and are completely unresponsive. This morning early I talked with all my neighbors then checked just to be sure not there. No package. Obviously at this point all they need to do is reach out to driver since driver appears to still have package since no delivery attempt was actually made. Really concerning and this is worst shipping experience ever. Any help or input is appreciated, currently dealing with this mess and want my package. Please help

The carrier left the package containing a $600 pair of sneakers on the ROAD in front of my mailbox. Anyone could pick it up or either drive over it. I am APPALLED. Thank goodness I was paying attention to my phone and got the delivery notice and I was out there within five minutes. I’m sure someone would have probably been right behind the driver to steal it.

They left the package outside my building and it was stolen. They said it was delivered because the delivery person took a picture of it on my door step but within the hour someone walked right up and stole it. I reached out to them and they said they can't help because it was delivered but reach out to GOAT for a refund. Goat makes me notarize an affidavit to later respond within 24hrs that they couldn't help me because it was delivered. Delivered to who!!!? the homeless man that took my $270 pair of kicks. GOAT and swyft are scammers. Never again!!

They steal packages and then make up dumb excuses as to why they don't deliver packages. I am suing this company for theft

Worst experience my packages was delivered to the wrong address

Clown company. They should be sued to oblivion for lying to their customers. I don't know why GOAT is stupid enough to trust this company. They pretend to deliver your item but there's no delivery, and they are so quick to send it back to the merchant because the delivery driver have ADHD and can't wait 1 minute.

In my experience, they were pretty fast and on time, their customer service was stellar, responded to me in a timely and efficient manner. My package delivered within 3 days too. I stay in metro atlanta though so that is just my experience in my area.

Horrible. My item was stolen by the driver. He took a picture of the box at the address and then walked off with the package. I tried to file a complain with footage- albeit a little grainy and they were useless. GOAT is trash for using them as a vendor and they are trash for not vetting their drivers or compensating customers for their actions.

Tried to break into my apartment when saying there delivering my package to my home. Swyft dont even have a website to sue. Probably have to sue goat. They damage my door and now I have to see a therapist. I’m suing for emotional damages and property damage and taken my hard earn money. Around $700,000 I advise you guys do the same asap.

Lied twice about attempting the delivery. Driver couldn’t access the property and left a note twice . No attempts were made and no notes were left . Worst customer service and GOAT should look for better delivery services.