useswyft.com Anmeldelser 

God Awful. Worst carrier experience EVER! You can get it quicker with a pigeon. Customer service is nonexistent. You have to get harsh in the email in order to finally get a response which is totally generic and gives you zero information. Even if they offer you the service for free don’t accept. Avoid a migraine.

I would give sway zero stars if I could. It is basically a scam. I don’t understand why companies like REVOLVE, GOAT and StockX use them. Most recently I had a delivery with REVOLVE that just simply was never delivered and I communicated with REVOLVE, that I will never allow them to ship using sway again. Check carefully the reviews online. No one has a good experience with this company. My most recent delivery arrived at the local facility and just simply sat there, never to be delivered to me. Every day they would update it with ETA of delivery for the next day and it still wouldn’t come. Even when REVOLVE tried to get in touch with them. unable to contact any actual human being being there. This company should be dissolved and not allowed to be in business anymore.

If I could rate it a 0 I would. Delivery service is unreliable. Ordered from Lange and my package was delivered to wrong address. Contacted Sway - received packaged response. Lange sent me a replacement however Sway delivered to wrong address again with the same packaged response. I will not order from any company using this delivery service.

Charlotte Tilbury used this service for my package but it was never delivered. Proof of Delivery was just a photo of a hand holding a package in front of my locked gate, not a picture of the package that’s already inside the locked gate like how Amazon would do.
Technically it’s a female ‘s hand and she stole it. The package had a Charlotte Tilbury name on it sooo…. Can’t trust Sway

If I could give zero I would what a complete joke of a company. I cannot get transparent tracking on my package.

I’d give 0 stars if I could I reached out to the company scam ass company with the delivery people keeping packages claiming that they are “delivered or try to” so upset figs started using them for deliveries never had an issue until now if you have something being delivered via SWAY be cautious that package may not make it to you or they will act like it’s been delivered snap a picture and snatch it back up happened to me bum ass company holding no one accountable just trash

Incompetent customer service. It’s Sunday. I’m told my package will come between noon and 5 PM. No movement on my package as of today, but I need to sit around and wait for a package to sign for it yet when you reach out to their customer service, they cannot confirm whether or not the package is coming they can just escalate it to another customer service. That’s not gonna answer you till tomorrow. Zero regard for anybody’s time. You get generic pre-written responses versus a response as to whether or not you package will come today. It’s ye or no, your package will not come today. It’s not very hard to say yes it will come today. No, it won’t come today versus making somebody have to sit around all afternoon Waiting on a package That’s not coming. Completely incompetent customer service. Or perhaps just lazy.

I wish I could give 0 stars. First - the delivery person lied. My building has a video security system so, if you ring my doorbell, I get a call and see you on-camera. The deliverer claims they attempted delivery but I didn't get a call and they're not on the camera. Second - customer service has been no help in fixing this issue. No redelivery was attempted and I can't get a status update. They just don't respond at all.

Horrible! A day late and a box that looks like it went though a trash compactor!!!

Ordered my pair of sandals on Tuesday. Shipped from SoCal on Tuesday evening and delivered by Sway to my home in NorCal on Wednesday (next day). Driver was nice, tracking let me know what time he'd arrive. All good!

Left multiple delivery instructions in which they did not follow package is has failed its third attempt to be delivered

They are the worst at everything. I had two packages coming from the same shipper. 1 was delivered to by garage door (!!??!!??) - like what? I have a front door. The 2nd package is somewhere and nowhere. I contacted them and they are investigating. Are they? They opened a ticket. I can tell you that if there is no updates on a tracking number for 5 days that it is "lost" and is never coming. They don't even talk to you. They give you some canned reply and ignore you. Literally cannot even deliver a package correctly.

Sway is a masterclass in modern e-commerce enshittification. They pitch themselves as a "next-generation" delivery service, but their actual business model is letting your packages rot on warehouse pallets for 4 to 5 days before anyone bothers to scan them.
They rely on a broken network of gig workers and chaotic sorting hubs, resulting in a total tracking blackout that leaves paying customers completely in the dark. It isn’t "innovation"—it is just a cheap, sluggish budget courier designed to save merchants a buck while shifting 100% of the frustration onto the consumer.
If you see a brand using Sway, save yourself the anxiety, cancel your order, and buy somewhere else. Absolute trash-tier logistics.

I’d give ZERO or NEGATIVE Stars if I could. This is a terrible delivery “service”. It honestly feels like a scam. My package said it was a 5-8 days delivery window. It shipped from the company in California on March 2nd (the day after I placed the order). I got one notification just saying was received at a sorting center on March 3rd, then hit another sorting center on March 6th. No info on where this sorting center was (sketchy…) by March 12th there was still no movement on my package. I reached out to SWAY (useswift.com) customer service. They first said they didn’t have the package “not in their possession yet, a label printed but the package was not picked up yet”. When I asked why they sent me tracking info saying they had it and it had passed through 2 sorting centers they then said “if it’s at a sorting center you’ll get notified when it ships”. When I asked when that would be they just sent the same message “you’ll be notified when it ships”. I pointed out it had been sitting st the sorting center for 6 days and asked what the problem was and they stopped replying. Fast forward to today 3/16. Still no movement on the package. It’s now been at the sorting center for 10 days. I reached out again and got literally the same replies. They have been of zero help, literally useless as customer service. At this point it looks like my package is lost or maybe stolen. Customer service is no help. Sway is a joke of a company, my experience has been awful. I now have to work with the vendor to see how I can be refunded for the product since Sway never delivered it. Avoid this awful scam of a shipping service.

Lied about trying to deliver and will not offer any update.

Id give zero stars if possible. Worst delivery service on the planet. Dont use these idiots unless you dont want return customers.

Terrible delivery service. Companies that are selling expensive goods are using them and they are not delivering. Dermstore and StockX please stop using these ppl. They are probably just keeping the goods after many fake attempts at delivery. My package should have have been here 10 days ago and just BS games.

Absolute trash. Use AI for chat bots so they never actually speak to you and then relegate to email (thankfully I have documented evidence). Company has kept packages for 2 weeks going on 3 and keeps lying. They will do the following song and dance: Scanned at Warehouse, then "Delayed - Sorry, we had an issue with your delivery. We will reattempt your delivery within 2 business days" with no further information (agents clueless) and then they will rescan at warehouse to FAKE movements. Awful company. Email agents will straight up lie to you about status and delivery ETAs. I had one guy tell me don't worry the package will arrive in 2 days - that was 10 days ago. Horrible company, if you have the misfortune of dealing with them, do NOT try to solely rely on their help - reach out to your merchant immediately because Sway/Swyft is useless. Worse yet they may even tell your merchant they had to open an investigation and to wait 10 days. Good luck if you had any Xmas gifts - still waiting on a NOVEMBER order and Xmas is next week.

Dermstore used sway to ship my package. Its been 16 days since I placed the order with no movement in the last 8 days. Its coming from NJ to NY. It would take me 30 min to drive to the warehouse its coming from. Sway customer service wasn't helpful, I think they lost my package or someone who works for sway took it. This will stop me from ordering from dermstore again.

I’m extremely disappointed with this delivery service. My order arrived late, with no updates, no explanation, and no sense of urgency from the company. Tracking information was either inaccurate or completely useless, and when I tried to contact customer support, I was met with long wait times and unhelpful responses.

On top of that, the delivery driver didn’t bother to follow the instructions I provided, and the package was left in an unsafe location. For a service that’s supposed to be convenient and reliable, this experience was the complete opposite.

I will definitely think twice before using this service again, and I hope they take steps to improve their communication, professionalism, and overall customer experience.