It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We purchased two Aventon Pace 4 e-bikes from Upway and were happy with the bikes themselves — great prices, solid condition, fast delivery. I referred a friend who also bought a bike, which earned... Se mere
Virksomheden har svaret
First, they make bikes I could not afford affordable, then any question is answered now, not days later, like most experiences we have, most people can take days or weeks. Then you can tell they care... Se mere
Bike sent was as described and we were very happy with that. However it wasn't the right bike for my wife so we decided to return it which also went well. I respect and enjoy working with a company th... Se mere
4,5
Fremragende
187 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bike was packaged extremely well
Bike was packaged extremely well, but sold as new yet came with old worn pedals. Strange.
31. januar 2026
Besvarelse fra Upway
Kevin,
Thank you for leaving a review on your experience! We're really sorry to read that your pedals arrived worn. We are going to look into this for you.
We will have an agent reach out to you to see if we can assist you further.
All the best,
Upway.co
The transaction was painless. A manual would have helped.
The transaction was painless. I had the bike delivered to my local bike shop for a build. They were impressed with the way the bike was CAREFULLY packed for transport. Everything was as advertised and great!
Fabulous bike at a really good price.
It would have helped if you had either packaged the owner's manual or given me a URL. I really needed the right manual. The Giant bike website was not easy. It had manuals, and even had the manual for my bike, but it wasn't listed on their manual webpage link. I really had to dig to get the right one.
31. januar 2026
Seamless
The website is easy to use and the information about each ebike is clear and useful. After ordering two bikes, my husband decided he wanted a different one and Upway was happy to help make the switch before the bikes shipped. We love our e-bikes and will recommend and use Upway again in the future
29. januar 2026
Besvarelse fra Upway
Thank you, for sharing this! We're happy to know that we were helpful during your buying process.
We're here for you, if anything comes up! Enjoy!
All the best,
Upway.co
A Very Happy Customer
I received the bicycle I ordered quickly. It was well packed and in good condition.
I had a question about shipping and Christopher in customer service was very helpful.
28. januar 2026
Besvarelse fra Upway
We're happy to hear that you received your bicycle quickly, well-packed, and in good condition. We appreciate your positive feedback and are glad our customer service was helpful with your shipping question.
We're here if you are in need of any assistance! Enjoy!
Best,
Upway.co
Besvarelse fra Upway
We're happy you received your order quickly and in great condition. Thank you for your positive feedback; it means a lot to us.
Excellent condition e-bikes at a great…
Excellent condition e-bikes at a great discount
26. januar 2026
Besvarelse fra Upway
We're happy to hear that you are pleased with the e-bikes and the great value. Thanks for your positive feedback!
Besvarelse fra Upway
We're happy to hear that you find the bike awesome and a great deal! We appreciate your recognition of the packing job. Thank you!
Good service good products
I strongly recommend a very good price. Good service good delivery.
23. januar 2026
Besvarelse fra Upway
We're happy to hear that you had a positive experience with our prices, service, and delivery. Thank you for your recommendation!
The bike is great
The bike is great, assembly took more than 15 minutes though. Also, it required tools (T40 screwdriver for instance) that were not included and are uncommon.
21. januar 2026
Besvarelse fra Upway
We're happy you like the bike! Thank you for sharing your experience.
We regret the assembly took longer than expected. We'll have an agent of ours reach out to see if we can provide any missing pieces and assistance.
Again, thank you for sharing your experience!
All the best,
Upway.co
Great service and great bike!
21. januar 2026
Great information and interface through out
Information on bike was accurate and detailed plus being able to talk to someone was helpful. Packaging for shipment was excellent and followup for any problems as excellent.
21. januar 2026
Customer service promptly responsive &…
Customer service promptly responsive & professional
21. januar 2026
We have purchased multiple bikes
We have purchased multiple bikes - separately from Upway We also had 1 return which was fitment and not a QC issue All with great service and interaction
21. januar 2026
Good deal on an AMAZING bike.
The business process and speed and quality of shipping were fantastic. The bike arrived clean and ready to go. Only problem was I felt that there was more damage to the bike than was described online, and at least one of the features advertised as part of the bike was no longer on it when it arrived. I would’ve preferred more accurately represented conditions in those two areas. Still a good deal overall.
Edit- These guys made it right folks…they reached out immediately and all I can say is if you’re thinking about buying from them, just do it. Can’t go wrong.
19. januar 2026
Besvarelse fra Upway
Sean!
Thank you so much for sharing your experience with us. We're glad to read that your bike arrived without damage.
We recognize that you did not receive exactly what you expected. Our sincere apologies for this.
We are constantly working to improve our transparency and accuracy of our bike post, to allow our riders a clear understanding of what they may be buying.
This is an opportunity for us to receive valuable feedback. A member of our service team is going to check in with you, to see if you have more feedback for us.
We aim to provide you with as much value as possible. Again, thank you for sharing your experience with us.
All the best,
Upway.co.
My first e-bike
This was my first e-bike purchase and Christopher, my Upway customer support person, did an awesome job making this experience as seamless and painless as possible. He was patient, he answered all of my questions, and in the end, he made sure I had the e-bike that was perfect for me.
20. januar 2026
Full disclosure on all aspects of the…
Full disclosure on all aspects of the e-bike.
Excellent online interface.
Good customer service.
Timely delivery.
20. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.