Upway Anmeldelser 186

Bike was in great shape with good (and easy) assembly instructions. Great price. Fast delivery. What else could you ask for?

Great customer service always willing to help your concerns..fast delivery..best prices..

Prompt delivery.
But, the bike itself had minor hick ups. The spacers had gaps and missing battery extender.

Good price. Fast delivery, great product

Well organized company, great website, detailed bike information, purchase and packaging excellent. All perfect.

I had an excellent customer support experience over the phone with Christopher from Upway yesterday. From the very beginning, he was incredibly friendly and easy to talk to, which immediately made the interaction feel comfortable and stress-free.

What stood out most was how quickly he understood exactly what I needed. There was no back-and-forth confusion—he caught on right away and provided clear, helpful information without wasting any time. His knowledge and confidence really showed, and it made a big difference in resolving my issue efficiently.

Beyond that, the entire experience was just genuinely pleasant. Christopher was patient, calm, and professional throughout the call, and it felt like he truly cared about helping me rather than just getting through the conversation.

Overall, this was one of the smoothest and most positive customer support interactions I’ve had in a long time. Huge thanks to Christopher for making it such an easy and enjoyable experience.

We bought a Pedego Cargo. It was an awesome experience, easy to assemble, and as described. What a great company!

Thank you!!!!!

First, they make bikes I could not afford affordable, then any question is answered now, not days later, like most experiences we have, most people can take days or weeks. Then you can tell they care and want you to have a great experience; they are just the best of the best.

It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble out of the box, and I have peace of mind that they fully inspected the bike and battery so I shouldn't have to worry about it breaking down on me any time soon. Would definitely by another bike from Upway again in the future!

Purchase was great, love the bike and price was fair. The quote for sale back of my Trek e bike was insulting as ultimately sold it for three times their quote. So A on the purchase and F on the quote for resale of my other bike.

I do wish they would have found the air tag in the bike but otherwise they are great.

I was disappointed that the bike had significant scratches it to the point that two of them show signs of corrosion on the aluminum frame.

not much empathy with my issues and ad was wrong the bike is not a real class 3 due drivetrain restrictions

Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a disaster! Turned out everything was OK, we had just overlooked some parts. They were kind and helpful, which was much appreciated.

I absolutely love my bike! It came in a box well wrapped & easy to assemble as advertised. Instructions came w/ bike for use & were easy to read & understand. It fits me well & is exactly what I wanted & needed. I couldn’t ask for a better experience & the price was great. It was like brand new. I’m a happy customer!

Try to contact tech for trouble shooting , no reply . Figured it out myself. Am enjoying the bike , it’s great.

Second time to buy from Upway. Excellent experience—even held up delivery at the last minute due to a vacation. Came in perfect condition. We love Upway!

I had been looking for an Aventon E bike for quite some time but never pulled the trigger due to the cost. I can across Upways site and a d after several days researching reviews and the bike listed I decided to pull the trigger. The service and communication throughout the process was unexpected but greatly appreciated. The bike was delivered quickly and packed very well. I would definitely recommend Upway to anyone considering an E bike purchase.

I am 5’2”, it’s been an issue my whole life, so I’m sensitive to it. The first bike Upway sent me was way too tall for me, I had put in all my information but they sold me a bike I could not stand over, much less ride. The company offered two suggested replacements, one of which was listed on the site itself as for riders 5’6” and taller. I ordered the other option, an Aventon Aventure with a small frame. It was packed poorly and was damaged during shipping, the headset was poking out of the top of the box and apparently someone at FedEx dragged the box, upside down, over asphalt or concrete, totally ruining the headset and clamp. I had to pay shipping twice, and still had to return the second bike.
Getting that done was a hassle, the company’s customer service is opaque and only intermittently responsive. I returned the second bike a week ago, I have not heard one word from the company about my refund. The entire experience with Upway has been frustrating and aggravating. I finally came to my senses and went to a local LEGITIMATE bike shop where I could take a test ride and talk to a live human expert. I will NEVER buy a bike online again.

The bikes arrived quickly and very well packaged! Great service and a great price on high quality e-bikes!