It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First, they make bikes I could not afford affordable, then any question is answered now, not days later, like most experiences we have, most people can take days or weeks. Then you can tell they care... Se mere
Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a di... Se mere
We purchased two Aventon Pace 4 e-bikes from Upway and were happy with the bikes themselves — great prices, solid condition, fast delivery. I referred a friend who also bought a bike, which earned... Se mere
Virksomheden har svaret
4,5
Fremragende
186 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Raleigh Retro
Great communication. Bike arrived on time and in the condition as described.
10. februar 2026
The bike was delivered as promised…
The bike was delivered as promised timely and was is great condition. However I ordered a second set of pedals and they were wrong. Due to the $30 restocking fee it wasn’t worth my time to send them back
8. februar 2026
Fast shipping
Fast shipping, my bike was packed well and communication throughout the process.
20. februar 2026
Very satisfied customer.
Bike was super well packed and shipped promptly. It arrived as advertised, including all charging devices. Components were adjusted properly and the bike rides fine with no issues.
20. februar 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Upway does not have proper equipment for electric bicycles.
The bicycle arrived broken. It was not properly checked. It could not be charged. Upway does not own the proper equipment to check batteries and bicycle performance. They were trying to use a connection with a cell phone. They don’t have the proper equipment. Upway refused to pay to have the bike fixed. I had to return the bike. I took the bike to a bike shop. They confirmed that Upway had not checked it correctly. Then I had to spend a lot of time repacking it and sending it back. Upway gave me difficulty getting my money back as well. Not a good experience at all. I do not recommend this company. Go to a bike shop.
19. februar 2026
Besvarelse fra Upway
David and Liz,
We sincerely apologize for the experience you had with us. We recognize that errors were made on our behalf, which led to the opposite experience we aim to offer our riders.
We appreciate you sharing this experience. It's regrettable the bike's condition wasn't properly assessed, and you faced difficulties with the return and refund.
We'll investigate these issues to improve our processes.
Upway.co
Excellent Customer Service
Excellent Customer Service. The bike came on time, and the delivery was seamless. Would order from them again!
19. februar 2026
Customer service was excellent- There…
Customer service was excellent- There was some problem with shipping label in transit. I called Upway to discuss they asured me if there was any problem it would be taken care of... Received quality product as described-Packaged very well
6. februar 2026
Had a few issues
Had a few issues, but Upway ensured I was 100% satisfied... I appreciated their dedication to their customer's satisfaction and promising to continue to improving... Mistakes were made that were costly to Upway, some employees need to do better, but I have faith that Upway will improve ... I will still recommend Upway to others and NO I do not discuss issues that Upway and I worked through together... Overall I am pleased with my purchase and interaction with Upway.... Thanks, Upway ! ! !
18. februar 2026
Dirty boxed bike
Likes that the bike came well boxed, didn’t like that the bike came dirty, really dirty, still had dry mud from whoever rode bike last, I’m a mechanic and components were some were dry or really dirty, not a happy costumer for what the Ebike is selling for $$$. And no o don’t need your updates or send me any junck emails, first and last f me..
18. februar 2026
Besvarelse fra Upway
Angel,
We're sincerely sorry for how your bike arrived.
We appreciate your feedback and are sorry the bike arrived in unsatisfactory condition. We'll review our quality control to prevent this issue in the future. We respect your email preferences.
An agent of our will reach out to see how we can improve on your experience thus far.
Upway.co
product was exactally as expected
product was exactally as expected.
battery appears to be "like new" or unused with no apparent loss due to age/storage time.
18. februar 2026
This is the second bike I've purchased…
This is the second bike I've purchased from Upway. Shipping is fast and secure, assembly was a breeze. Both bikes look like new. You can't beat the price savings and the great service.
18. februar 2026
Everything came together perfectly
Everything came together perfectly. Had a few questions responded quickly through email. You guys did a great job.
18. februar 2026
I was hesitant at first, but worth it.
I was hesitant at first, but after calling them and speaking to someone local, I felt comfortable and bought a bike I've been wanting for a long time. The purchase process was easy. I had originally set up it for delivery then realized they were not that far, because I didn't want to wait lol, I called and they switched to pick up and had it ready when I arrived. I was in and out in 5 minutes. The bike looked better in person and I'm very happy. The only thing, not a big deal, was the shifting could have been adjusted a little better, but that's an easy fix. And if I have any issues, there's a one year warranty and I can take it to my preferred bike shop. Overall, very happy with my experience.
13. februar 2026
Super easy transaction
Super easy transaction. Delivery was scheduled and the driver contacted me. It was seamless.
13. februar 2026
Upway and Christopher Rock!
I cannot recommend Upway more! They are absolutely amazing and most importantly I was able to be connected to Christopher who is INSANELY knowledgeable and made LITERALLY the most PERFECT recommendation to me after taking the time to listen to what my needs were. I loved the first bike that Christopher helped me find so much that I just bought a second one for my friend to ride! Thank you!
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Upway
Nate!
We're really happy to hear that you had such a positive experience! It's great to know that you received a perfect recommendation tailored to your needs and even purchased a second bike. Thank you for sharing your experience! Our riders perspectives on their experience with us is very important to us.
Thank you again, for sharing. *We will make sure that Christopher see's this. :)
Let us know if there is more we can do for you!
All the best,
Upway.co
I always wanted an electric bike and…
I always wanted an electric bike and Upway really did a great job of providing me two excellent bikes, I have referred many people to them
10. februar 2026
Simple purchase
Simple purchase, fast shipping, box much bigger than expected, bike packed and protected very well, simple setup, bike is like new and as advertised.
28. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.