Upway Anmeldelser 186

Selling my bike was fairly painless - aside from assembling the return box - that was terrible. So many of the plastic clips were broken - legit had to use over one roll of packing tape per box. Other than that - it was a great experience selling our bikes with Upway and purchasing new ones. I do recommend!

Great team. Excellent communication with me. The bike I bought on your website was well described with lots of info. It was packaged well and had precise info to put it together. Thanks

Every bike has year model and mileage easy order
Securely packaged w/ fast shipping. Easy assembly.

Sent bike late after damage from shipping. Then bike arrived with wrong parts on front that is clearly not a Rad product. Clearly bike received after 15. day return period. Customer service sucks.

Incredible experience! The bike was exactly as advised. The bike arrived with a cracked battery and everyone at Upway was kind and understanding. They quickly jump in and revoked the issue. Would highly recommend ordering from them!

Upway delivered the exact bike as advertised in a giant box that fully protected it. Communication with the company is a clumsy but they are responsive. I admire their ability to create a market niche and build a business that serves the buyer as well.

Excellent customer service. I was worried that my bike was recalled. They provided Excellent communication over of the weekend.

Good price for a new bike they purchased from a bike dealer.

Changes were made to the bike that I didn’t fully appreciate. A wheel was swapped out for a sub-grade part, the derailer had “demo” written on it, and pegs and grips were as basic as they come. They put all of these on a Specialized Expert Carbon. It was hard to see these changes in the pictures when I was buying, but definitely disappointing.

Upway was great. The bike as advertised was what it was upon receiving, no surprises. Boxed well for transport with no damages. Upway notified me with all the pertinent information, from point of sale to shipment. The carrier (FedEx) kept me informed of delivery dates.

It's a great bike.

However one of the main screw/bolts was crushed & There were no screws to attach the basket to the bike that it came with

I purchased two bikes. Both arrived in a timely fashion and i was kept informed on their transit and delivery.

Both bikes were in excellent condition and needed only a few minutes to be fully assembled and ready to ride.
the price I paid was half of buying locally.

The E-Bike was delivered on time, packaged very well, and the communication through out the process was amazing.

I love this bike!

The help desk was very responsive
However I would recommend that you have your bike fitted. I had to replace the handlebars and seat. Also the pressures in the shockes were why too high.

Awesome packaging... bike is exactly as described on website...speedy delivery

Bike came well packed and on time. Everything works as it should. I love my new bike.

Seemless transaction and top quality used e-bikes

Bought a bike through upway, recieved 1 bike from new York and love the bike, bought a second for my wife it came from California, shipment was late, brake lights don't work and brakes will not shut off the motor, this was not the same as the 1st bike I purchased. This seems very unsafe for my wife. Contacted upway support immediately, Christopher is working on my case with no resolution yet , it's been 2 1/2 weeks and no diffinitive answers yet?

Probably one of the best purchase experiences I have ever had from moment of purchase to shipping updates, tracking, assembly video and post purchase follow up. Our Aventon Ramblas is perfect and would highly recommend Upway to anyone looking to purchase an E Bike.