Unum UK Anmeldelser 806

Very easy to claim, no quibbles at all about payment which was very quick (1 working day from application).

Customer service non existent, standard template replies, no personalised service and most of all couldn't give 2 flying effs about anyone who is unable to use the app.

Bought a policy through my employer 8 months ago. Claims are so easy to make an usually paid within just a few days. Had to claim for an emergency when I saw 4 different dentists in 5 days and all costs covered. Cannot recommend enough. Make sure you choose the right policy for you and read all the small print and costs you can claim back

Clear and easy to use

I can’t speak highly enough of Unum Insurance. The claims process was very easy, payment was made very quickly, and the customer service was extremely helpful.

I wasn't sure how to use the claim back but Unum sorted that out easily for me

Very quick and efficient service, easy to submit claim details.

The claims process was completed very quickly, with no issues.

always great experience with Unum, team is very helpful.

First class service claim settled promptly

This dental insurance company is a scam. Paid £230 to my dentist for wisdom tooth removal. Got £32.50 back. Paying the company £25 a month for a 13% return on my claim. Absolutely disgusting from this company.

Fast settlement of claims. Any query is met with very friendly and UK based staff who sort out your query thanks to their knowledge. If you are considering a dental plan then this is the one I would say go for. Even after retiring I am keeping this policy going on a private basis.

I’ve been with UNUM for many years via the RBS company retired scheme.

Been frustrated many times with their claim system when trivial reasons have delayed payment.

The latest is I submitted a Statement of Account from my dentist confirming payment but it was rejected because it wasn’t a “receipt”! Surely anyone with half a brain should be able to work out that a Statement of Account showing a zero balance means the treatment has been paid for.

Complained to UNUM who accepted they were wrong but only after contacting my dentist to confirm payment had been made, strongly implying they didn’t trust me and thought I was capable of committing fraud!

Something similar occurred a while back when a MS Word document, that contained PNG images of all claim documentation including a receipt, was rejected because I was told the images could have been doctored. Which isn’t the case and again implies I could be committing fraud.

I’m paying £70 per month to cover my wife and me and to add insult to injury recently I was reimbursed just £25 for a panoral x-ray that cost £165!

I’ve had doubts about UNUM for some time and am currently scanning the internet to identify the best dental insurance providers with the intention of switching when my current policy ends.

Easy to use app to submit my claim, and found the categories more in alignment with my dentist's description, so it was easy to complete the form and submit. Remuneration from this claim has appeared swiftly, within the week, so very satisfactory process on this occasion.

Really quick pay out, no hassle.

Smooth claim process

Easy to claim and money received within 4 days of claim. great service

Response was quick and detailed. articularly enjoy the summary of what was paid by item and the speed of reimbursements.

I have a dental plan with them. Their claims process works quite quickly but boy do they make it a struggle to access the system. I swear I always use the same password but EVERY time I log onto their site, maybe every 6 to 4 months, I'm told my details are not recognised or my password has expired. Then when I try to reset my password, they email with the reset link fails to arrive. Later on, after 25 minutes when I'm talking to one of their unfortunate customer service operatives, I'll have about 10 reset links arrive all at the same time. But none of them work because they all just redirect me to the same login page I started with. Eventually, eventually, they seem to get bored of torturing me and suddenly admit me to a reset page that allows me to chose precisely the same password I always use for their site. On average then it takes about 45 minutes to submit a simple claim which is a shame because it detracts from the positive features of their service.