5 star service from harry at Unum dental . This is the second experience ive had with the company and just great overall service . Right from the start of the call Harry was so pleasant he is fantast... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
recently visited my local dentist and afterwards made my claim through the portal. The process was very easy and I was promised claim would be reviewed within 10 days. This was surpassed as my claim w... Se mere
The worst help for an oncology patient! Waiting more than a month to determine the status of my claim. How is a man who has received the worst possible diagnosis of his life supposed to live and reco... Se mere
Used to be speedy in resolving claims but the last two I’ve put in for a mouth guard they claimed they needed more information like the person making the claim, itemised bill from the provider etc a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Kontaktoplysninger
Storbritannien
- unum.co.uk
4,0
God
820 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Prompt reimbursement of claim.
2. januar 2024
Simple and quick
Simple and quick process. A couple of days after submitting claim it was processed and money lodged to bank account. Really easy.
3. januar 2024
Itemisation does not match how most dentists charge
The need for an itemised claim, separately listing, for example, different types of appointments, x-rays, anaesthesia, and different items (e.g. a pin for a filling or a post for a crown must be claimed separately) makes the claim process difficult.
It puts me off renewing my cover and I haven't even managed to submit my first claim yet. I've confirmed with Unum that this level of detail is required and I'm having difficulty getting a claimable invoice from my dentist as, like most, they quote a price for work and don't charge for individual items in the way that Unum demands they are listed in a claim. EDIT, My dentist is now attempting to help but I worry that a replacement invoice won't be a true breakdown as they don't invoice items separately in general.
2. januar 2024
Uopfordret anmeldelse
Besvarelse fra Unum UK
Thank you for getting in touch and bringing this to our attention. We’re sorry to hear that you are disappointed in our Dental policy.
We do require an itemised receipt with each individual item listed in order for our customers to make a claim. However, in most cases dentists are happy to make this available on your request, either in digital form or as a physical copy from the practice. You should be able to request one once you've paid for treatment.
Please note that we generally require a course of treatment to be finished and paid for before you can make a claim on the Unum Dental product. We would be unable to accept a dentist's quote for work and would instead need that itemised receipt once you have made payment.
Please see the below links for more information on how to make a claim:
https://vimeo.com/688038074
https://www.unum.co.uk/docs/NDP014_How_do_I_make_a_claim.pdf
EDIT: For further support on a claim or if you would like us to attempt to request an itemised receipt from your dentist (there is no guarantee we'll be able to get this information from your dentist on your behalf due to data protection rules), please send us your details, including full name, postcode and date of birth, to: dental@unum.co.uk.
Easy and fast claims process! Thank you!
Easy and fast claims process! The team at Unum are also really friendly and professional every time I call with a question. Thank you!
22. december 2023
Super easy and fast process
Super easy to submit receipts and always very fast payment.
27. december 2023
Extremely quick turnaround on paying…
Extremely quick turnaround on paying invoices.
13. december 2023
Excellent service
Excellent service. Very quick to make claims and reimbursements paid quickly too.
6. december 2023
Very easy to use the service
13. december 2023
Easy to submit claim and payment…
Easy to submit claim and payment prompt. Excellent service.
8. december 2023
It was a pleasure to be insured by…
It was a pleasure to be insured by Unum.Uk. thank you for fast and efficient process. I am very satisfied.
Thank you.
18. november 2023
Super easy process and very speedy…
Super easy process and very speedy response and reimbursement
13. december 2023
Wonderful service
Quick response to my claim and no issues at all. Great customer service.
11. december 2023
Easy to submit a claim
Easy website to navigate and submit a claim. Prompt response in approving claims.
13. november 2023
Quick and prompt payment
6. december 2023
Very simple to claim and prompt…
Very simple to claim and prompt payment.
Dentist Friday am, claimed Friday pm, approved Monday and money in bank account Wednesday
1. december 2023
Even with the highest level of cover…
Even with the highest level of cover the coverage is very limited, often UNUM only payout partial amounts. Other providers have a much more comprehensive and reasonable coverage and I would suggest shopping around.
4. december 2023
Uopfordret anmeldelse
Besvarelse fra Unum UK
Thank you for getting in touch. We’re sorry to hear that you're disappointed in our Dental policy. We're always keen to improve what we offer our customers, so take all feedback onboard, using comments like yours to inform regular product reviews to ensure all products provide customers with fair value.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.