United Traders Anmeldelser 

AVOID THESE DANGEROUS LIARS!

Sold my elderly mother a dangerous car, accused her of causing the damage, falsified servicing document and refused to pay for repairs at her chosen garage.

We were interested in a used car for sale via united traders website & arranged a viewing.
My husband took the car for a test drive & on starting the vehicle the window wipers barely cleared the screen, the seller admitted they needed changing. Soon into the test drive my husband needed to break which appeared to be crunching when pressed however gave the benefit of the doubt thinking the car may have been stood a little while, however on further use of the brakes the crunching remained. My husband raised this & again the seller admitted the pads likely needed changing!!!
Now this care has passed it MOT in September '25 but questions the validity of this given two basic safety features on the vehicle are in poor condition!!!!

I had read some of the negative reviews on trust pilot & their own website but gave them the benefit of the doubt however its a NO from us.
Do your homework people

One of the hardest things to buy is a used car, mainly because of cost, and secondly what is the experience going to be like. Approaching a used car dealer used to be fraught with anxiety but from the moment we entered the car park we were made to feel relaxed and valued as a potential customer .I'd called ahead and made an appointment so we were expected, with our choice of car already waiting. We were greeted with a smile and guided around the grounds so we knew were to go and to make us feel at home. We took a test drive with one of the staff to help us navigate around an unfamiliar area and once back discussed how we would proceed. We decided to go ahead with purchasing the vehicle which included a part exchange. I can honestly say that every step of the way was made easy with clear guidance as to what to expect, (I haven't changed my vehicle for 12 years) and on the day of purchase were once again met with such courtesy and amiability that made us feel that this family run business would really value every customer or potential customer who passed through the gates. They seem to have found the ideal balance of running a business and making their customers happy. Our new car was clean, serviced and ready to go and every staff member we met greeted us with a friendly smile.
I have no qualms about fully recommending United Traders if you're on the lookout for a used car and would give 5 stars all the way.

What a great experience .... wonderful family vibe
nothing was too much trouble
All staff had a very positive / happy attitude
Knowledge of industry top class
Would recommend to anyone looking to buy a car
My son and myself have both purchased our vehicles from here
Will come book for services MOT etc

Amazing service received. All staff polite and friendly. Harry was brilliant. I needed to get a smaller car and trade my big car in due to a change in circumstances. I had never purchased a car on my own before. Harry made the process so easy for me. He was understanding and made me feel comfortable throughout. I love my little car. I cannot thank United Traders and Harry enough for such an excellent service. I wouldn't go anywhere else now but here in the future.

Very professional Tony was excellent he was honest and all the staff were polite

We saw a fiesta on Auto trader in May for my son’s first car. When I called Harry to enquire and explain my requirements, and accepting we live 150 miles away, Harry couldn’t have been more helpful. He talked me through similar cars and sold me a better car than we were looking for, for a really reasonable price and within a price range I had specified. He was swift in all correspondence, the car was delivered in immaculate condition with a really wonderful and kind driver.
There was a slight issue with the air con - but given it had been with the company in the colder weeks, I don’t think it could have been anticipated there may be a slight fault.
I had it mended at my expense, with the funds for the repair transferred to my account the same day!
I couldn’t be more happy that an important investment for our 17year old was managed so well, and we have an excellent little car.

A straight forward dealer. Car was as described, booked a test drive, car was ready and waiting, A couple of minor issues picked up on the test drive, promised to be fixed before pick up- they were. Call back a week later to check all was okay- it was. Great little car. Great dealer would recommend.

Was "recommended" to this car dealer by a broker,now I'm thinking that they both work together,anyway,on arrival,i saw the car was just only being given a quick jetwash,something that should have been done prior,along with a nice little polishing since the car was booked for collection days in advance.
There's major scratches that run along the front doors to the back doors,on both sides,that wasn't described or shown in the ad.Scratches looks like someone tried to pass between some ballards after the photos was taken and posted on Autotraders,was told "a quick Polish by a pro (for around £40) should rectify that"...hmmmm!
Still took the vehicle only because I'd travelled from London by train and uber to get there,an over 5 hours journey,felt a bit pressured to take the vehicle to be honest,since the finance was already done three days prior,and i had no intention spending another 5hrs 30mins going back to London by train.
Then there was absolutely no petrol in the vehicle,the fuel gauge didn't even move a millimeter when the ignition was turned on,luckily I managed to make it to a nearby petrol station two minutes away,which is where i also found out there was also no windscreen washing fluid,something so very basic that they should have done during the servicing they claimed to have carried out just few weeks prior,according to their service history recordings.Anyway,purchased a bottle of screen wash after fulling up the petrol,only to find out that the bonnet stand was missing,so had to hold up the bonnet with one hand while fulling up the screen wash liquid.
After fulling up the reservoir,tried out the wind screen wipers, guess what, the nozzles on one side of the vehicle was missing.
By the way,I later found the bonnet stand in one of the door pocket,which can't be reinstalled due to it being the wrong stand for the vehicle.
Tried starting the car the following morning, DEAD!.Spent all day back and forth with them about the battery that wouldn't jump start.Finally got the "go ahead" to purchase a new battery,but only when everywhere was already closed,due to it being a Sunday,but they agreed to only cover £60 of the cost,a £60 refund that i LITERALLY had to beg for via calls and WhatsApp texts.
Also,moss in the window corners,mold on the inside,paint flaking off the roof (that also wasn't advertised)
Bits of dried mouldy food between and under the seats,missing parcel shelf,no mats,dirty dusty interior,seats needed a good scrub,passenger side headlight held on by one screw.
The fact that they thought the car is good enough for customers, shows the type of human beings they are and the type of business they run.
Anyway,
Low oil level
Cigarette lighter hanging of
Handbrake barely holding
rip on driver side front tyre.
I understand it's an older car,but that doesn't mean it should be an unsafe car,doesn't mean safety should be pushed aside.
It's a secondhand vehicle,but United Traders Limited you failed massively.One stars from me,and that's only because i was expecting the engine management light to appear on my way back to London,but it didn't.
Go ahead United Traders Limited, put "FAKE REVIEW" under this review as well.
Honestly, I wish there was a "No Star" option.

(Check Google for review,with photos)

DISAPPOINTED!!!!!!! DISGUSTED!!!!!
WOULDN'T RECOMMEND.....
WOULDN'T DO BUSINESS WITH THEN EVER AGAIN.
AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
DON'T BE THE ONE TO SAY "I SHOULD HAVE LISTENED.

We purchased our grandsons car 3 years ago from Adam and his team at United Traders. We had exceptional service from them at the time and we have used them again and again since then for other grandchildren that have reached driving age. I would not hesitate to recommend them. They are the most honest, genuine, 2nd hand car dealers I have ever experienced and I am genuinely happy to return to them time and time again. Thank you Adam and Harry for your excellent service once again. from Carol and Richard and our Kirby family.

The car was sold at a very reasonable and competitive price. They went above and beyond expectations. There was a slight problem with the car when I bought it but they had it fixed in a timely manner and was very helpful throughout the process. Customer service skills were excellent and I couldn't recommend the company enough. If I ever need to purchase a car in the future I will definitely be looking at United Traders first.

Excellent customer service, always available and consistent. Car is perfectly in good condition and neat. Heads up👏🏼👏🏼

Amazing service from Adam and the team. Nothing was too much trouble and all questions I had were answered. Fantastic job carried and everything was made easy - will definitely be using UTL again!

Friendly staff and very helpful

I purchased car from Adam at united traders last year and my husband has just brought one from there. Very pleased with both cars and sales. No pushy/hard sell, free to take time looking around and all questions answered with knowledge. Dropped cars off at house for us and after care with Adam phoning few weeks later to see how we was getting on and any problems. Would recommend anyone to buy from there. Excellent service and Adam works very hard for his customers.

PLEASE PLEASE DO NOT TRUST THIS GARAGE

I genuinely do not even know where to begin with what can only be described as a HORRIFIC experience dealing with United Traders and their “manager” Adam. I saved for months and months to purchase my first car and based off of their good reviews (I have doubts about how real some of them are) I chose United Traders to purchase an Audi A1 in July of 2024. Before I explain the details of what happened, please note the pictures and screenshots I will attach to this review as evidence to support what I am saying - I have noticed that this garage has responded to previous bad reviews by suggesting they are “fake”.

I bought the car in July and less than 3 weeks later it completely broke down whilst I was driving on an A-road. AA arrived and diagnosed the issue as a failed injector that would cost £800 to fix. I rang Adam as my car was supposed to be under Warranty and he said “no I can fix it and it will cost me £200 or I’ll give you £200 towards getting it fixed at a local garage”. The man from AA breakdown was really concerned for me when I told him this as he said that you can’t fix that part for that price properly and that a £200 injector part will probably break down again a few weeks later. I rang up local garages over the next few days and was quoted between £800-£1000 for the required part which reinforced my concern about Adam’s solution. After having additional previous issues with other problems with the car and experiencing an extreme lack of communication from the garage when trying to get the car fixed I decided that the safest thing to do was to exercise my right for a refund as this was all within 30 days.

After 2 emails , countless in answered phone calls and multiple texts I finally received a response from Adam who said that he would like to fix the car and provide a new warranty on the parts as opposed to giving me a refund, I reluctantly agreed based on the fact that he told me I would no longer be entitled to a full refund?! I was quoted 2 weeks to have the car fixed, they collected my car and then they continuously pushed back the date of collection over 4 times. After a few weeks I was told that the injectors had been reconditioned and then a week later I was told the injectors were late and hadn’t arrived?? And then a few weeks later I was told the car was ready to collect, I turned up to the garage after almost 1 MONTH of them having the car and when I arrived I was told by staff that they “didn’t know what car I was talking about” I have voice recordings taken on my phone of the conversation with them admitting they actually didn’t know where my car was currently and that they didn’t know when I would get it back, and that Adam or any other manager was unavailable to talk. I honestly still can’t believe how SCARY this whole experience has been for me as a first time car owner.

Adam and his colleagues essentially disappeared after this with ZERO COMMUNICATION after I left the garage empty handed in OCTOBER. I didn’t know what to do but realised that this garage was listed as partners with AA so I got in contact with them to explain the situation and they responded with concern and immediately commenced mediation with United Traders in addition to informing me they were now reviewing their partnership with the garage. I will add evidence of the complaint and mediation process in case Adam decides to respond by pretending this never happened (see google review) . It is now NOVEMBER and I have only just received a refund (bare in mind this was not even a full refund either) after months of waiting, conversations with citizens advise, solicitors and AA mediation team.

!!! I know that I will never get back the ridiculous amount of money I have lost throughout this entire process but if I can save 1 person from going through this experience, this review will be worth it!!!! Please please trust me when I say, STAY AWAY FROM UNITED TRADERS. My car is currently being listed again with lies like it having only 2 owners and no issues, this garage can’t be trusted.

Looked at a car on Saturday, had a good chat with Adam, spoke about part ex, went back on the Sunday with the part ex, after some negotiation came to a deal, the car had been serviced the day before (as promised) and had been valeted.
Adam was off poorly on the Sunday so dealt with his colleague, once we were all happy, spent half hour sorting out the payment and V5
Tyre warning light came on on Monday for a faulty sensor, spoke to Adam, we arranged to take it to Kwik Fit for a new sensor and tell Adam on cost for work under warranty,
these guys are easy to deal with and return phone calls when busy.

Purchased a Ford Fiesta, great value for money, got the latest model with relatively low mileage with full service history. All issues I’d highlighted prior to collection, gave it 12 months MOT I wasn’t expecting. Two 2️⃣ issues after collection which couldn’t have been detected by the dealer, both resolved as part of the warranty, would purchase again: recommend

Excellent service and good staff

I bought a Ford Focus from United Traders and am very happy to provide a good review. Couple of points:
1. Dealing with the manager Adam was a pleasant experience. He was professional in dealing with couple of issues fairly swift (installing new aircon condenser)
2. The car so far is running well. Moreover, they have given me a three month warranty. I am sure they will honour that. I don't expect any issues though.
3. When I make a call in my experience, I get Adam pretty much straight away.
I usually don't give 5 star rating unless I am pleased with a deal and service provided. So thank you United traders. May your business flourish with all honesty and integrity.
Best regards,
Haseen