I never revived my order. It was delivered to the wrong address. I left clear instructions on what building and what floor my apartment was on. I even walked the halls on all three floors of my buildi... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
what is the purpose of putting instructions for the delivery the person doesn’t read them. living in a gated community and she didn’t read the instructions .she almost didn’t deliver my package. she... Se mere
Virksomheden har svaret
I needed a set of keys picked up and delivered to a nearby town a few miles away. I had a couple of questions beforehand so I used the chat feature on their website to contact customer service. Th... Se mere
Virksomheden har svaret
Ramadan was excellent. Can’t say enough about Unihop. I’ve had nothing but wonderful experiences. My orders arrive so fast and without issue!!!! 👏🏻👏🏻👏🏻
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UniHop is a nationwide, on-demand delivery and logistics service connecting customers and merchants with vetted independent contractors for same-day and scheduled transport, labor, and fulfillment services. We specialize in flexible, last-mile solutions ranging from single-item deliveries to multi-stop routes, catering logistics, retail fulfillment, and labor-only assistance. Customers book services digitally by providing item details, locations, and job requirements, allowing contractors to arrive prepared and complete work safely and efficiently. UniHop emphasizes transparency, clear job scoping, and contractor safety. Accurate job information ensures fair pricing and successful completion, while our support team remains available to assist with clarifications, adjustments, and issue resolution when needs change. Our mission is to make local logistics simpler, faster, and more reliable—for businesses, individuals, and the independent professionals who power our platform.
Kontaktoplysninger
3,8
God
67 anmeldelser
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Besvarelse fra unihop.app
Hi Vanessa,
Thank you so much for the kind words! We’re glad your delivery went smoothly. Our dispatch team keeps an eye on every job, so it means a lot to hear it showed. We’d love to help again whenever you need a delivery.
- The UniHop Team
I will never use UniHop again
I will never use UniHop again. This was the second time in a row I experienced unacceptable service, despite following their team’s direct advice.
On a previous delivery, the driver turned up wearing a sports bra, looked completely unprofessional, and smelled strongly of weed. When I complained, their account manager assured me that upgrading to "Special Handling" would eliminate these issues because those orders are assigned from a different, thoroughly vetted pool of delivery professionals. She also explicitly advised me that if I needed a delivery at a specific time, "Special Handling" was the way to guarantee it.
I gave them another shot for an important, time-sensitive delivery and paid for Special Handling. I even requested a 7:50 AM arrival to build in a 10-minute cushion for an 8:00 AM hard deadline. It was an epic fail on all fronts:
Bullet Massive Delays & Inaction: The driver sat completely stationary near Downey for 30 to 45 minutes on the tracker, yet still arrived past the deadline.
Bullet Flimsy Excuses: Management tried to blame road closures and traffic, but dispatch was explicitly informed about the cones at our site, and I personally told both dispatch and the driver that he could simply drive around them. There was zero added delay on our end.
Bullet Failed Standards: The replacement driver and vehicle were still far below the Special Handling standard promised.
Special Handling is a complete gimmick and a waste of money. A partial refund does not make up for the damage caused by a missed deadline with a major client. Save yourself the headache and hire a reliable service that actually respects your business.
9. november 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Cimone,
Thank you for taking the time to share this, and I’m sorry we let you down. You picked Special Handling for an important, time-sensitive order, and it should have gone better.
After talking with our dispatch team, here’s how the morning unfolded. The first delivery professional reported that traffic had him about 20 minutes behind. You asked for a replacement, and dispatch switched the order over right away. The second driver then struggled to find a way in because of the road closures near your pickup. A third driver arrived at 8:07 and finished the delivery at 8:25, roughly 25 minutes after your client’s 8:00 target.
Billing is issuing the refund as discussed. And for any strict-deadline order, especially when traffic or road closures are a factor, we suggest scheduling the delivery 15-20 minutes earlier than your customer actually needs it.
I appreciate you telling us what happened, and we're very sorry we missed the mark on this one. Please feel free to reach out to us directly if there's anything else we can do.
- The UniHop Team
Zero stars. I never received my order.
I never revived my order. It was delivered to the wrong address. I left clear instructions on what building and what floor my apartment was on. I even walked the halls on all three floors of my building to see if it was at another apartment. Also wasn't offered any sauce choices or anything for wings at buffalo wild wings. Overall zero star experience. Still waiting for a refund.
8. november 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Chance,
We're so sorry. You left clear instructions and the order was still delivered to the wrong address. That's not the delivery experience we want for anyone.
We’ve filed your refund request, and our dispatch team is looking into what happened with the drop-off. We’ll update you as soon as we know more. Thank you for flagging this for us and giving us a chance to make it right.
- The UniHop Team
Excellent communication throughout
Excellent communication throughout! The delivery driver was delightful- highly recommend!!
7. november 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi there,
Thanks so much! We’re really glad everything went smoothly and that your driver made the delivery a good one. Staying in touch along the way is something our dispatch team cares a lot about, so it’s great to hear it came through. We’ll make sure your driver hears your kind words too. Thanks for choosing us, and see you on the next one!
- The UniHop Team
excellent service
He confirmed by phone earlier and brought the food in the house.
6. november 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Ilene,
Love hearing this. Calling first and carrying it in is the kind of thing that makes a delivery feel easy. Thanks for taking the time to say so, and we hope to bring you your next meal soon!
- The UniHop Team
Very friendly and super careful with…
Very friendly and super careful with our items!
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Paige,
Thank you so much for this! Careful handling is something we really care about, and we’re glad your delivery professional was friendly and took good care of your items. We’ll make sure they hear your feedback. We hope to deliver for you again soon!
- The UniHop Team
Besvarelse fra unihop.app
Hi there,
So happy to hear we delivered your order quickly! Truly a pleasure to provide great service to you. Thanks for the kind note - you made our day!
- The UniHop Team
This saved my butt
This saved my butt! What a great service, when you can't Amazon next day, you can Unihop now!!!
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Jo,
Love this! Glad we could come through when you needed something fast and the usual options couldn’t get there in time. That’s exactly the gap we built UniHop to fill. Thanks for the review, we’ll be here next time Amazon can’t make it happen!
- The UniHop Team
Besvarelse fra unihop.app
Hi Mary Ann,
Awesome to hear, fast and straightforward is exactly what we aim for every time. Thanks for the review, we’d love to deliver for you again!
- The UniHop Team
The delivery was supposed to happen at…
The delivery was supposed to happen at 11:15 with food set up done by 11:30. The driver had instructions with the address (including ste. Number), dock information, etc.
The driver did not arrive until after 11:30am, he arrived at the front (disregarded the instructions given to them), then I followed up at 11:50 and he panicky asked to just drop it at the front. I had to bring it up, set it up in front of our guests once the luncheon was already started.
This was a very bad experience!
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Krishna,
We’re sorry, this is not how a luncheon delivery is supposed to go, especially one with dock details and a suite number spelled out ahead of time. Arriving late, skipping the instructions, and then asking you to set everything up in front of your guests after the event had already started is exactly the kind of thing those instructions exist to prevent.
We looked into this with our dispatch team, and this delivery professional is no longer on our platform. We’re sorry it affected your event, and we’d welcome the chance to get it right for you next time.
- The Unihop Team
so so delivery…
what is the purpose of putting instructions for the delivery the person doesn’t read them. living in a gated community and she didn’t read the instructions .she almost didn’t deliver my package. she went to the wrong gate, then went to the right gate and was texting me about the gate. she didn’t read the instructions.
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Kaylin,
Thanks for the honest feedback, and glad it got there in the end. Delivery instructions exist so moments like this don’t happen, and it sounds like they weren’t checked before she arrived at your gate. We’ll make sure this gets addressed with her directly.
- The Unihop Team
Besvarelse fra unihop.app
Hi Lemmari,
Quick and efficient is what we love to hear! Thanks for the review, looking forward to the next one.
- The Unihop Team
Ramadan was excellent
Ramadan was excellent. Can’t say enough about Unihop. I’ve had nothing but wonderful experiences. My orders arrive so fast and without issue!!!! 👏🏻👏🏻👏🏻
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Hilary,
Ramadan is fantastic, we’ll be sure this gets back to them! And hearing that it’s been smooth order after order, not just a one-off, is exactly what our dispatch team works toward every day. Thank you for the review and for sticking with us, we’re glad to keep earning those claps!
- The Unihop Team
Driver simply text me “I’ve arrived”…
Driver simply text me “I’ve arrived” from an unrecognized number. Then another text w/ wrong house number. After sending the corrrect house number he still left my delivery at the wrong house. Beautiful flowers, chocolates, all sitting out on a strangers porch melting in the sun. Bravo.
Edit: There is no need to reach out now. It's a little late for that at this point. The floral shop had to send another driver out to fix what "DIEGO O" messed up. That means another driver was forced to go pick up my delivery off a random porch and actually deliver it to my daughter. At least someone got it right. Not "DIEGO O" though...
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Shelley,
That’s a frustrating way for a delivery to go, especially once you’d already corrected the address for him. A gift sitting on the wrong porch in the sun isn’t the experience we want for anyone, and we’re sorry this one fell through like that.
We’d like to get to the bottom of what happened and make this right for you, but we have not received a response from you on our request for more information so we can identify your order. Please reach out to us at support@unihop.app with your order information so we can look into this.
- The Unihop Team
Kim was an excellent driver and unihop…
Kim was an excellent driver and unihop was great with helping with any issues!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Elouise,
Really glad Kim took good care of you, we'll pass this along to her! And it's great to hear our dispatch team stepped in and got things squared away when you needed it, that's the kind of backup we build the whole operation around.
Thanks for the review, hope Kim's on your route again soon!
- The Unihop Team
Besvarelse fra unihop.app
Hi Kaylee,
Glad it got there on time and without any hassle! On-time drop-offs are something our dispatch team keeps a close eye on, so it's great to hear it showed. Thanks for the review, we'd love to deliver for you again!
- The Unihop Team
Besvarelse fra unihop.app
Hi Ericka,
We're so happy to hear this — thanks for taking the time to leave a review! We're glad everything came together smoothly and that you'd recommend us, that means a lot. We'll pass this along to our dispatch team, who keeps an eye on every delivery behind the scenes. Looking forward to working with you again!
- The Unihop Team
Ashleigh did a great job
Ashleigh did a great job! Would get help from unihop again!
26. september 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Stormi,
Thanks so much for the kind words, we're thrilled you had a good experience and would use UniHop again. We'll pass this along to Ashleigh directly, since we know how much a shoutout means. Looking forward to helping with your next delivery!
- The Unihop Team
Items are missing
25. september 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hi Ashley,
I'm really sorry to hear items were missing from your delivery. That's not the experience we want anyone to have, and I'd like to get this sorted out for you.
Our dispatch team can pull up the delivery details and figure out what happened, and we'll make it right.
Thanks for flagging this, and we hope to turn things around for you.
- The Unihop Team
Unprofessional appearance
Driver spoke little English making communication a challenge. Nearly hit something in the adjacent alley to my building. She presented wearing a half shirt with her large stomach revealed. Unprofessional for delivering a $500 order to our clients.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra unihop.app
Hello Alicia,
Thank you for flagging this — and I'm sorry your experience didn't match what we hold delivery professionals to, especially on a $500 order for your clients.
Our team is addressing this directly with the driver to prevent this from happening again. Your business is important to us, and this is not the delivery experience which strive to provide.
We appreciate your bringing this to our attention and giving us the chance to fix it.
- The Unihop Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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