UnaliWear Anmeldelser 

I only get about 12 hours from the batteries after full charge.

There were problems from the beginning; keeping it charged internally, external batteries were faulty, false detections, no detection when I did fall, and I had Unaliwear on speed dial. The representative I was working with gave me misinformation and strung me along for almost 6 months. By doing so I missed the opportunity to return the watch & get a refund. I learned that he was no longer with Unali for that reason. I left messages for a manager to call me back to discuss my $49 refund and never did get a callback. I had to call several times before I found one. The refunded amount received was based on the length of service I had for the watch, even though the watch was not in service because it was not working properly. I learned not to be such a nice guy when dealing with the same issue. If it looks like a lemon, and it smells like a lemon, it's a lemon.

Joseph was very helpful. He ordered a replacement battery.

Battery life indicator seems unreliable. Sometimes it says fully charged when it's not. I can't tell when the batteries need to be replaced. That makes me worried that the device won't be there when I need it.

Also, wish I could pick my own "action" word. I'm afraid I'll forget "Fred Astaire" when I need to activate the watch.

Took the time to answer all questions. Very helpful. Knew right away what the problem was.

Quality piece, EZ to use amd excellent consumer support

Great customer service, but wristband clasp was not properly staying closed. Seems like poor engineering so we paid for shipping for a replacement band: but I think you should have paid shipping due to faulty clasp. Unsure of date below.

I like my Kanega watch and rely on it. The only reason I gave it 4 instead of 5 stars is that I have to change the batteries twice a day instead of once per day as advertised. Also the price is very high, and I don't know how I will continue to pay for it when my first year is up. I think the customer service people are great, and I appreciate being able to talk to a human.

Easy to use. Adds a layer of security for me and my family.

I have had a Kanega watch for years and to begin with it was fantastic. The watch worked great and customer service was incredible. I recommended it to everyone.
About a year ago I had to use the warranty service for a watch that turned out to be due to a software error in their database. They kept telling me it was my fault...and after 3 weeks, finally agreed to give me a new watch. The new watch was a piece of junk. The strap wouldn't stay closed (they had changed the style) and kept falling off. The batteries would pop off, their backings would break off, and finally one just hung by a wire after a usual fall off my wrist to the floor (as many as 3 times a day.)
Today I discovered a charge on my Visa for the annual subscription. The subscription is in my brother's name and he has always paid for it. I asked for a refund (I had canceled my subscription 3 days prior) and they couldn't do that!!! They had to send me a check. They can debit an account and not credit it? I never heard of such lousy business practices, especially since I should never have been charged in the first place!
They have gone from a 6 star to not even rating a one.

Friendly customer service with a quick answer to fix the issue.

Great speedy clear answer to my question.
Not often providers respond as quickly as in this situation.

Joseph was patient, knowledgeable, and solved my issues. Unaliwear should be proud to have Joseph as a member of the team.

The call was conducted very respectfully. He addressed every question and made sure that I understood each procedure.

Service department was great when l had a problem, they resolved it promptly. I feel much more secure since l have been wearing my Kanega watch. L would recommend it for any senior person living alone.

Because there were difficulties making the purchase with my credit cards, Rich and i were very patient in resolving the problem. It took a while, but it finally got done. He was very nice, kind and of course helpful.

The customer service is outstanding. Prompt and knowledgeable response to issues.

Absolutely awesome company to work with!
Someone actually answers the phone in 3-5 rings.
And yes we can understand their dialect.

The personal attention from my sales representative he answered all my questions and allowed me time to look at other options he gave me his direct phone number to call if I had any more questions. I had made my decision and I called him personally and he walked me through the sales process. And went into details about the shipping process. He was a great help with my decision to buy this watch

I received quick and helpful responses when it was needed. UnaliWear employees were always pleasant and courteous.