UnaliWear Anmeldelser 

I spoke with a gentleman named Joseph about switching Wi-Fi for my mother and some other issues we were having with the battery. Later in the day I went online to fix the Wi-Fi issue and use your chat feature Joseph popped up again. I asked if it was the same guy and he said it was. he was more than helpful. He spent a lot of time making sure everything was working for us every time I get a chance I share about your Customer Service and how happy we are with your product thank you.

Response time. Clear instruction. Follow-up.

We bought the Kanega watch for my mom because we knew the technology was simple to understand and my mom does not like technology! And that has been totally true. Simple. Easy to understand. And not stressing her out at all. But what has been even more impressive to me is the AMAZING customer service! We've had a couple of complicated issues to address and the team has been incredibly responsive and solution focused. Getting what needed to get fixed done quickly so that my mom was not without coverage. Can't recommend Kanega highly enough.

I needed help with removing a split battery, and the customer care and support that I received from Joseph today was simply top tier! Kind and clear communication, very patient, just a pleasure to work with in every regard!

I bought this watch for my husband 2 years ago. He wore it sporadically. His issue was mainly that even though it has a wireless connection it did not work outside the house, like at a store. When I got a $750 credit card charge for another year of service I was shocked. Mostly because they sent me occasion emails reminding me that the watch wasn’t being worn. I found out that the only way to cancel was to return the watch at my expense and when they received I would stop being billed for services. It took them almost two months to respond.

The watch-battery connections are prone to failure. Company will keep charging user even if it is clear the device is not operational. Buyer beware.

Joseph was most helpful as he always is!!!!! He is resolving my problems by replacing my watch. Thank you so much!

Working with Joseph on the sales team was great! He was wonderful to work with helping place this order. Unaliwear website is packed with easy to understand videos and information, the best website I have seen in this market for medical alert devices.
This Kanega Watch is super special (made in USA) and compared to other companies, Unaliwear is super transparent and a welcome relief. Buy with confidence! Give them a call!

Great customer service from Unaliwear aways. Whatever I need to know, someone helps me promptly, courteously and accurately, Keep on doing what you're doing.

Things that we liked
1. The watch used the Verizon system which is the only one that works at our house.
2. The home network connection is helpful as a backup.

Things that we did not like:

1. The watch band does not clasp securely. It has fallen off several times and needs to be adjusted frequently.
2. The battery life is barely 24 hrs. They have died in less than 24 hrs on occasion.
3. The batteries have frequently come out of there socket.
4. Two batteries have had to be replaced because the pins loosen up and fall out. At $40 apiece, it would seem to have a flaw in the design or manufacturing that would cause this to be a reoccurring issue.

Joe was very professional

Every time I called in the beginning of owning my watch, they were so helpful. I just never had a bad experience with anyone I talked to at UnaliWear. So happy I bought this watch for me.

I have had sevral falls recently culminating ino a broken back. Without your watch I dont know if I would have made it to safety.

Fabulous product and customer service. Worth every penny for peace of mind.

best customer service ever. Techs walk you through any problems. Honor their guarantee on the watch and will replace if defective or not working up to expectations. Very concerned about their customers safety and satisfaction.

Quick-start instructions were clear and easy, the online manual answered all my early questions. Handling the battery changes is straightforward. I deeply appreciate being able to wear it continuously rather than taking it off to charge.
The software is clearly learning my habits, as after two false alarms on the first day it adjusted to my normal motion. When I changed to the other wrist it learned quickly as well.
Bonus delight: the onboarding call was easy to follow, clear and understandable, answered all my questions, adjusted my record so the monitoring service has full details.

My mom had an emergency and the response was quick

OUTSTANDING customer service!!! They are patient, good listeners, positive, & excellent communicators. Every time I called, I reached an agent QUICKLY - no never-ending phone trees & no AI. I worked with Jake several times to troubleshoot problems I was having with my outdated modem - he guided me step-by-step to identify & solve the problem.

Who knew I needed a Split Signal 2.4G to get my home Wi-Fi, Xfinity, for my Kanega Watch to be connected! Good thing I managed to schedule the personal onboarding call but I waited due to a broken prong on one of my 4 batteries. Although I downloaded the 43 page User guide for explicit directions and to watch educational videos, human explanation was exceedingly more helpful!

I am 90 and not good at these writings. It was a wi fi
problem at my home. I use a neighbor's wi fi and there was a one letter error in the wifi's network ID. It was a
pleasure working out the silly problem with patient,
knowledgable people!!