Bought a YMC sweatshirt that’s already on heavy rotation. As someone who runs a Smithers of Stamford London design studio in shoreditch specialising in neon signs and retro and vintage furniture, I ca... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a women’s England rugby short sleeve t-shirt and a zip up hooded wind breaker in my usually normal size 12 and both fitted perfectly and exceptional quality. I placed the order with the regu... Se mere
Virksomheden har svaret
Returns and exchanges at your own expense and incredibly difficult. Their website for returns is so buggy had to email them. Sizing guide is way off, mens football shirts run extremely small so or... Se mere
Virksomheden har svaret
Waited 30 years and finally treated myself to the infamous Maine Road drill top. Arrived when stated. Quality product. So comfortable. I've had several remarks about it whilst wearing it out. Love Umb... Se mere
Virksomheden har svaret
4,2
God
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Umbro UK
We are very happy to hear that you are pleased with the service and your purchase. Thank you for sharing your positive experience with us!
Top arrived within 5 day delivery…
Top arrived within 5 day delivery notice. Great product and well put together. Will buy again
7. april 2025
Besvarelse fra Umbro UK
We're happy to hear that the top arrived quickly and is well-made! We appreciate your positive feedback and look forward to your future purchases.
Besvarelse fra Umbro UK
We're happy to hear that you are pleased with the top's quality and our service. Thank you for your positive feedback!
Had ordered the new Rangers top with 20% discount as advertised. Order was cancelled due to "warehouse issue" and refund given.
Order was cancelled
14. maj 2025
Besvarelse fra Umbro UK
Hi there
I'm sorry that we were unable to fulfil your order due to a stock error. Please be assured that we are doing everything we can to address this problem so that it does not occur in future.
Umbro Customer Service
Still waiting for a response to my…
Still waiting for a response to my order when my item was too small and want a replacement
15. maj 2025
Besvarelse fra Umbro UK
Thanks for getting in touch Graham. Unfortunately we did not have available stock in the size you requested so you have been refunded instead. You should have received an email notification of this on 22nd May - please check your junk/spam folder as it may have gone there in error. If you need any further assistance please drop us an email and we would be happy to help.
Kind regards,
Umbro Team
Spot-on style – fits right in at our London studio…
Bought a YMC sweatshirt that’s already on heavy rotation. As someone who runs a Smithers of Stamford London design studio in shoreditch specialising in neon signs and retro and vintage furniture, I care about detail, fabric, and attitude — and this piece delivers all three. Umbro UK nailed it. Fast delivery, easy process, and quality that matches the aesthetic.
3. april 2025
Besvarelse fra Umbro UK
We're delighted to hear that the sweatshirt is a hit! It's great to know the quality, detail, and style align with your expectations of Umbro. We appreciate your positive feedback on the fast delivery and easy process. Thanks so much for your fantastic feedback!
Kind regards,
Umbro Team
Order was cancelled twice
15. maj 2025
Besvarelse fra Umbro UK
Hi David, I'm sorry that we were unable to fulfil your order due to a stock error. Please be assured that we are doing everything we can to address this problem so that it does not occur in future.
Umbro Customer Service
Terrible service
Terrible service, cancelled my order, I’ve now lost my new member discount, and didn’t get a reply for 4/5 days
Won’t be using them again
15. maj 2025
Besvarelse fra Umbro UK
Hi Jennifer, I'm sorry that we were unable to fulfil your order due to a stock error. Please be assured that we are doing everything we can to address this problem so that it does not occur in future.
Umbro Customer Service
Good experience from Umbro.
Ordering good and easy, products good and value for money good.
Delivery not quite so good.
Offered options for alternative means of delivery , ie neighbour, safe space. As soon as those details filled in it seemed to update to each being the default. ie said it would be delivered to neighbour, then when safe space filled in said it would do that. I was told it would be delivered between certain times on a specific date which didn't happen. It came next day when we were home. No knock on door, just thrown over gate and found by accident. No card to say had been delivered. Delivery company DPD the issue, not Umbro.
13. maj 2025
Besvarelse fra Umbro UK
We appreciate your feedback and are glad the ordering process and product value met your expectations. We're sorry to hear about the delivery issues you experienced with DPD. We understand your frustration regarding the delivery updates and the package being left without notification. We'll address this with them to improve their service. Thank you for bringing this to our attention.
Umbro Customer Service
Quickly delivered on time.good fit
14. maj 2025
Besvarelse fra Umbro UK
Hi John, we're happy to hear that you received your order quickly and that it fits well. Thanks for leaving your positive review.
Umbro Customer Service
Very pleased with the fast service and…
Very pleased with the fast service and top was amazing good quality
14. maj 2025
Besvarelse fra Umbro UK
Hi Grant, we're happy to hear that you were pleased with our fast service and the top's quality. Thanks for your positive feedback.
Umbro Customer Service
Besvarelse fra Umbro UK
Hi John, thanks for taking the time to leave a positive review. We appreciate your feedback and are glad you like your purchase.
Umbro Customer Service
Besvarelse fra Umbro UK
Hi Graham, we appreciate your feedback and are happy to hear that you were pleased with the prompt delivery and updates. Thanks choosing us.
Umbro Customer Service
Rangers Top
Easy to order plus an extra 20% off for 1st time buyer and football top is a peach
14. maj 2025
Besvarelse fra Umbro UK
Hi, we're glad you found ordering easy and enjoyed the discount. Thanks for the positive feedback on your new football top.
Umbro Customer Service
Quality
Excellent quality of product, bought new rangers top and its a massive improvement on castore in every sense. Arrived on time and no other issues.
14. maj 2025
Besvarelse fra Umbro UK
Hi William, we're happy to hear you're impressed with the quality of your new top and that it arrived on time. We appreciate your positive feedback!
Umbro Customer Service
Umbro we're unable to complete my…
Umbro we're unable to complete my order,had to go to castore instead. Poor show.
14. maj 2025
Besvarelse fra Umbro UK
Hi Steven, I'm sorry that we were unable to fulfil your order due to a stock error. Please be assured that we are doing everything we can to address this problem so that it does not occur in future.
Umbro Customer Service
Great thanks 👍🏻👍🏻
14. maj 2025
Besvarelse fra Umbro UK
Thanks for your five-star review, Ian. We're glad you've had a good experience with us and hope to see you back in future.
Umbro Customer Service
Umbro cancelled my order on the new…
Umbro cancelled my order on the new Rangers kit claiming there was system stock error despite the fact ordered the kit soon after release, I think this was more down to me using the 20% off code which they probably didn't expect so many numbers to use it, so rather than lose money they found it easier to cancel my order.
Any other decent company would have honoured the order and just delayed it if there truly was a stock issue, or at least contact me to give me the option to cancel or wait.
14. maj 2025
Besvarelse fra Umbro UK
Hi Scott, I'm sorry that we were unable to fulfil your order due to a stock error. Please be assured that we are doing everything we can to address this problem so that it does not occur in future.
Umbro Customer Service
The sizes of the shirts aren't big…
The sizes of the shirts aren't big enough need to go and size up as they are small made
14. maj 2025
Besvarelse fra Umbro UK
Hi, I'm sorry that your items weren't a good fit for you. Thanks for taking the time to leave your feedback.
Umbro Customer Service
Besvarelse fra Umbro UK
Hi Darren, we're happy to hear that you found our website easy to use and that you're pleased with the pricing and quality of our clothing. Thanks for your positive feedback.
Umbro Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.