UK Garden Buildings Rugeley Ltd Anmeldelser 

233
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our 20 x 10ft composite garden studio appeared in an amazing 4 days! Such a hardworking & dedicated team. Ours is being used as 50% pottery studio and 50% storage/workshop and we will be having aircon... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We are loving our Dalbury composite garden room, it has been perfect and just what we needed, a split storage space and then office/art studio. It was a bit hot in the heatwave, so will be investing i... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

First class from sales to installation and beyond. The sales team gave good advice and offered the November discount with no pressure whatsoever. The Garden house was installed exactly as and when pr... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Really good shed very sturdy. Well put together just a shame no one checked where we wanted it placed on the base now too close to the garage so will have problems doing maintenance on it .

Virksomheden har svaret

Virksomhedsoplysninger

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Skrevet af virksomheden

Garden Buildings Supplier and Manufacture


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

233 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(233)

37 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Top product & good business to deal with

Very efficient from start to finish with good comms throughout.
Installers (Dan & Rich) were on time (early) and worked hard & long to put up our new 16x10 foot Dalbury composite (insulated, plus laminate floor and UPVC doors & windows). Both very polite and easy to deal with.
The price was also good after shopping around.
Would defo recommend.

2. november 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

thank you for giving us a great review!

Bedømt til 5 ud af 5 stjerner

Absolutely fabulous!!!

Our Dalbury 12x10 was erected yesterday. We are so happy with the result. They arrived 8.45am and left site at just after 2pm. Cleared everything away. Only the electricians were left to finish off. Matt and Mac have done a fantastic job. They worked like trojans and I was amazed how they co-ordinated each particular job. Heartily recommend this company and if you happen to get Matt and Mac then you won't have any complaints. They are both a credit to the company. Thanks you two!!!

28. oktober 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the lovely review! We will pass your comments on to our fitters.

Bedømt til 1 ud af 5 stjerner

Will not use again!!

We were looking to procure a new shed and wanted to use a local, reputable company. We settled on 10 x 8 HD Pent shed which included installation.
The order form included the terms and conditions which stated, "Installation can only take place if the base is solid, flat, level and of sufficient size".
As these terms are open to interpretation, the father-in-law contacted the office pre-delivery to advise what base had been built. We wanted to ensure there would be no issues with the installation.
On the day of the delivery, my wife did not want to be home alone when the shed arrived, so she called several times to check the status and request delivery was before 2PM. We also communicated all of the back fence panels of the garden were removed in readiness for the installation.
The delivery arrived after 2:30PM and my wife was abruptly advised the shed could not be installed due to insufficient support on the base.
Given no choice / alternative and considering our property was insecure, my wife had no choice but to sign the delivery note. We were then informed a call out to install the shed would cost and additional £300 but could not be scheduled for several weeks.
We complained to the company who offered no support apart from stating their terms and conditions. As a result, we have had to pay a company to come and install the shed incurring a cost we were not expecting.
Our experience has been poor which was reflected in the customer service provided.
This is the first review I have ever posted which shows how disappointed we are, and we will not use this company again.

13. oktober 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for your review. Whilst we understand you are disappointed that we were unable to fit your new shed, as explained, it is the responsibility of the customer to have a solid, flat, and level base prepared for successful installation. You had prepared an inadequate timber frame base which was not solid and provided very little support to the building; had we erected your building, it would not be safe for you to use the building as your base provided almost no support to the floor of the building which would inevitably lead to problems with the building and its serviceability. At no point did you send us images of the base to check with us if you were unsure.

Installation of your building is included within the price of the building, if the building cannot be erected due to the base or access, we reserve the right to cover our reasonable costs of sending a fitting team to return to erect it at a later date, hence the call out fee. We did also offer to reduce your call out fee from £300 to £250 and we offered the date of 25th Oct (8 working days) after your original installation date of 13th Oct, so we find it unfair for you to say the next date offered was “several weeks” later.
Delivery times are advisory, due to the nature of the job, we cannot advise a specific time for delivery which you were informed of from point of order, on organising the delivery date, in the terms and conditions, and again on our pre-call 2 days before installation. Had you provided an adequate, suitable base for the building your building would have been erected without issue and as agreed.

Bedømt til 5 ud af 5 stjerner

The team buildings the garden room…

The team building the garden room arrived on time and were polite and got on with the job. They worked really hard and built a very good looking room and communicated very well throughout.

17. oktober 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for giving us a great review!

Bedømt til 5 ud af 5 stjerner

First Class company for service, quality and professionalism recently used this company for the…

I recently used this company for the purchase of both a shed and summerhouse. And i cannot rate highly enough the professionalism and excellent customer service provided by all members of staff that i dealt with. Not only did i purchase both buildings, but also the pre wooden bases for the buildings. Their Installation Team unfortunately had to erect both the bases and buildings, on a very wet day in Anglesey! They did a fantastic job in terrible conditions, and i am extremely satisfied with the first-class quality build that they have left! Many thanks again (Darren & Lee) for your excellent and dedicated work. You are both a credit to the company!!

12. oktober 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for this lovely review! We will pass your comments on to our fitters who will be very pleased to hear this.

Bedømt til 5 ud af 5 stjerner

Team and product excellent!

Team were efficient, skilled, polite and tidy! Excellent product delivered and installed to a high standard.

5. oktober 2022
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Thank you!

Bedømt til 5 ud af 5 stjerner

Pleased with 6X10 garden office

I ordered a 6X10 garden office from UK Garden Buildings. I'm an experienced builder but i was short of time and needed a office quick. Knowing how building like this are constructed and the potential shortcuts people can use to save money i am a very critical customer. The guys who turned up to construct the building were great, polite, skilled and tidy. They built up the office taking care to get everything square and positioned exactly as it should be. It is very obvious as the building went up that every detail has been thought through and the quality is very good. The finished building looks stunning actually much better than the pictures on the website so I am a very happy customer.

15. september 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for taking your time to give us such as honest review!

Bedømt til 5 ud af 5 stjerner

Summer House finished today what a…

Summer House finished today what a fantastic job the Two guys who installed it were polite hard working took all waste away But did an AMAZiNG job any one who has these lads install any thing for them will have hit the jackpot Steve Mole Kidderminster

8. september 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the lovely feedback. We really appreciate it! We will let our fitters know and they will be pleased to hear about this!

Bedømt til 5 ud af 5 stjerner

Simply overwhelmed with the finished item

The whole experience of now having the item in my garden was excellent. Website easy to use with prompts and explanations. Agreed delivery date and time. Paid balance 3 days before over phone with very helpful person. Installers arrived on time, polite and respectful. Professional fitters x 2 worked well together and checking as they worked. Left site as the found it -took all their rubbish, thank you. Overwhelmed with the final product.

18. august 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the review! We are really happy to hear back from our customers. Enjoy your new garden room!

Bedømt til 5 ud af 5 stjerner

Dalbury Garden room

We have just had a 16 x10 Dalbury Garden room installed. We use it as an office and spare room with a sofa bed …very recently it was great as an “isolation room” when COVID hit (again!) We love the additional space it provides, the quality and value for money was outstanding (way above any competitor we researched). Construction took only two days and was swift and problem free . The only slight issue was having to wait once ordered (but that seems to apply in all walks of life now!).

5. august 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for this lovely review. We are so glad to hear this from our customers.

Bedømt til 5 ud af 5 stjerner

Garden Building Installation

Hall Green, West Midlands customer. We had a Garden Building installed on 26th / 27th July 2022. The installation was first rate. Delivered on time and build quality was of the very highest order.

Very well done indeed to the team of 3 on 26th and single guy on 27th. Very pleased and would highly recommend.

30. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the review! Our fitters are a true gem of our company.

Bedømt til 5 ud af 5 stjerner

We had our summerhouse delivered &…

We had our summerhouse delivered & installed end of June 2022. Extremely pleased with all aspects from ordering right through to timely delivery- communication was easy & stress free & the two young men who came to install worked quickly efficiently & left no mess. I would highly recommend this company’s services.

28. juli 2022
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Thank you for the review.

Bedømt til 5 ud af 5 stjerner

Great service, hassle free installation

We ordered our Summerhouse from Queensferry, the gentleman explained everything and we paid a deposit.We were kept informed of everything. When the two men came to install it, they were here for 3 days and worked extremely hard. The Summerhouse is better than we expected and takes it’s place well in the garden and we love it.

28. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

thank you for giving us a great review! we are really glad to hear this!

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service, punctual and amazing quality. Really pleased thank you to all the team.

10. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the review!

Bedømt til 5 ud af 5 stjerner

Great Garden Building from a Good Company

Very pleased with our garden building. This is our second purchase for exactly the same product. The buildings are well made and extremely sturdy. We purchased the premium package.
Communication from the company was very good and payment was taken in stages. A mutually convenient date and time was arranged. The building was erected quickly and efficiently but a level base is essential.

9. juli 2022
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Thank you for giving us a great review.

Bedømt til 5 ud af 5 stjerner

Delivered and installed in approx 1…

Delivered and installed in approx 1 hour. We paid for it to be pre-painted and except for some parts of the windows which needed to be rubbed down, we were happy. The windows too have some staining which ordinary window cleaners cannot remove !
In the main we would recommend UK Garden Buildings

7. juli 2022
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Thank you for the review!

Bedømt til 5 ud af 5 stjerner

Thanks for a great shed

Thanks for a great shed. It was delivered and erected on time and without any problems. Thanks for a good service.

7. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you!

Bedømt til 5 ud af 5 stjerner

Very impressed with this company

Very impressed with this company. I ordered an ex display summerhouse which i had installed at the end of June. They had to go through a neighbour’s garden as was too big to bring down the entry, which I hadn’t thought of, but they were thorough and helpful with this process. They delivered and installed within an hour. Very professional service and easy to contact too!

7. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the lovely feedback!

Bedømt til 5 ud af 5 stjerner

New shed order Everything happened as agreed

New shed order
In summary:
Everything happened as agreed.
Order placed with an ETD. Which incidentally was halved. Post order and pre- delivery comms were excellent.
Shed arrived on time & the installation team were spot on. Quality is excellent. I would use again & would recommend.

7. juli 2022
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Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you!

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