UK Garden Buildings Rugeley Ltd Anmeldelser 

233
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our 20 x 10ft composite garden studio appeared in an amazing 4 days! Such a hardworking & dedicated team. Ours is being used as 50% pottery studio and 50% storage/workshop and we will be having aircon... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We are loving our Dalbury composite garden room, it has been perfect and just what we needed, a split storage space and then office/art studio. It was a bit hot in the heatwave, so will be investing i... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

First class from sales to installation and beyond. The sales team gave good advice and offered the November discount with no pressure whatsoever. The Garden house was installed exactly as and when pr... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Really good shed very sturdy. Well put together just a shame no one checked where we wanted it placed on the base now too close to the garage so will have problems doing maintenance on it .

Virksomheden har svaret

Virksomhedsoplysninger

  1. Leverandør af havebygninger

Skrevet af virksomheden

Garden Buildings Supplier and Manufacture


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

233 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(233)

37 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Fabulous garden room & excellent installers.

First of all, the garden room itself is fabulous. We just love it. Daniel & Stephen installed the building over three days, travelling from Stafford to the southern border of Oxford each day (2 hrs each way). They were both highly professional, very competent and polite. They are both very nice people. The existing base for the garden room wasn't flat/smooth enough, but that didn't faze them. They found a local builders merchant, bought the necessary timber & built a framework to take out the uneveness. And then they started the build.
The whole experience from visiting the show-site through liaising with the sales & support staff to the installation has been excellent and we highly recommend UK Garden Buildings.
After they left on 12th we moved some furniture into the garden room and had a glass of cold chardonnay in celebration.

12. juli 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

We are overjoyed to read your 5-star review! We really appreciate you being a customer and helping to share the word about us. Enjoy your new garden room!

Bedømt til 5 ud af 5 stjerner

End to end quality and attention to detail.

After much searching I opted for a small Dalbury Elite garden room to use as an office space. The range of options was fantastic, as was the price. Prior to delivery, the communication I received was excellent - reassuring and helpful.

On the day of delivery, the team arrived at 8am and promptly set to work. At lunchtime, after some touching up of the outside paintwork and a clean of the laminate and glass (it was horrible weather that day!) to ensure everything was just so, I was shown round, given advice on painting the interior and handed the keys to my new office, along with a small tin of the Thunderstorm paint for any further touch-ups down the line post-electrics.

Having now painted the interior and had power installed (I could have had my electrician on-site for a first fix but I wasn't sure where I wanted lights & sockets at that time) I now have a beautiful home office space that my friends and family are all seriously impressed by.

16. marts 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

We would like to thank you for taking the necessary time and effort to write this review. We sincerely appreciate all your valuable comments.

Bedømt til 5 ud af 5 stjerner

The whole experience was good

The whole experience was good from booking to completion of erecting the shed by Pete. He was amazing, he made the erection of the shed so easy but I can assure you it took alot of physical effort to put it up by himself. Very pleased with the shed it is well made and was just what I wanted. I would recommend them to anyone indeed I gaveone of my neighbours the details of the company and the local agents in Shrewsbury

24. april 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for this lovely feedback. We really appreciate - passing on the good word for us. Thank you for supporting us.

Bedømt til 1 ud af 5 stjerner

Terms and Conditions

If you are going to pay £5000 to keep been reminded about the T&C's, asked to pay an extra £500 or lose your warranty then this is definitely the company to trust.

Moved into a house with an old shed falling apart, I paid for a new shed and took down the old shed. The base of old shed was concrete but not level.

A week before delivery, I advised that base was not suitable but a few well placed wood support was all that was required. The options given were:

1. Too late to do anything
2. We cannot help
3. £220 to delay delivery
4. £500 for failed installation
5. Drop off shed and I will have to build myself and lose my warranty.

You get a 5% discount for delivery alone and no fitting, if you do not have a flat base, save yourself the trouble of expecting to deal with kind human beings, as this was a disappointing display of corporate ignorance.

Definitely not a family friendly company. I have only just started putting the money shed together while typing this so will not comment on if the wood is good.

My advice to company: Be more human and reasonable, Any review above 1 star is from customers that had no issues whatsoever and unfortunately the real world doesn't work that way.

26. april 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for your review. Unfortunately, yes, we do have to charge a postponement fee if you call up less than 10 working days before the scheduled delivery date to postpone the installation as at this short notice it is unlikely that we can fill the slot with other work and our fitters lose work which we still have to pay out for. It is the customers responsibility to have the base ready for the agreed date; you failed to keep your end of the agreement despite having signed your terms and conditions. These are in place for a reason, and we reminded you many times to please read them as you clearly hadn’t done so before signing them, all potential further charges are outlined in these too. As you have said yourself, the base you provided was unlevel, uneven and had lots of furniture/belongings on it, it certainly was not ready for a building to be installed onto. Had we installed the building onto it, you would have had issues with the building in future and the guarantee would have been compromised to some extent.

Your building unfortunately did not qualify for the 5% delivery only discount due to us already having allocated the fitting slot and you having agreed to be ready for said delivery and installation date. This discount applies to delivery only orders and orders amended to delivery only at least 10 working days before the scheduled date. You didn’t pay any further postponement or base-fail related call out fees as we delivered your building as requested at no further cost to yourself. Our customer service team take great care and time explaining our policy to all customers and from our records, we certainly do not believe anyone that handled your situation was unkind or that it was dealt with unreasonably.

Bedømt til 5 ud af 5 stjerner

Incredible service

These guys are absolute grafters. Impressed from the get go. Turned up on time, put our building up
In a day and half, all kitted out with electrics, flooring etc..Could not of been more impressed with their attitude.
Ryan & Kyah are both a credit to your company. Polite, courteous, treated our house and property with respect. The workmanship is also top class. Thank you guys, just wish every company you deal with were like yours.

Would not hesitate in recommending these guys to anyone.

16. marts 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We will share this with our fitting team to let them know how we are doing.

Bedømt til 5 ud af 5 stjerner

Amazing service

We are so impressed with our Garden room. The quality of the finish and the service we have received from both UK Garden Buildings and Worcestershire Garden Buildings has been excellent from start to finish!

Special mention to the fitters - Ryan O , Ryan T & Kyah… these guys worked none stop for 4 days. Their attention to detail was second to none. Thank you!

9. februar 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

We are glad you are impressed with your garden room and our service. This is what we aim for. Thank you for taking the time to leave us a review, it means a lot.

Bedømt til 5 ud af 5 stjerner

Excellent service from start to finish

Excellent service from start to finish. Seamless build from site check, ground works, electrics and construction. No delay all work done as agreed. Super pleased with my new office. Wish I had done it sooner.

12. december 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you so much for your review! This means a lot to our team at UK Garden Buildings. We constantly have our customers happiness and satisfaction at the forefront of what we do.

Bedømt til 5 ud af 5 stjerner

We are so very pleased with our Dalbury…

We are so very pleased with our Dalbury Studio. Every aspect, from our first visit to the showroom where we first viewed the buildings, through to installation- all excellent and highly professional. We would not hesitate to recommend!

24. januar 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for giving us a great review! We are very pleased to hear this.

Bedømt til 5 ud af 5 stjerner

Five stars even in the snow!

Brilliant experience starting with Sue Fell at the sales site and finishing in amazing style with the builders Dan and Josh. Absolutely over the moon, esp as it snowed during day one of the build and the lads still did a five star job and on time too! Would recommend to anyone. Thank you!

20. januar 2023
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the lovely feedback.

Bedømt til 5 ud af 5 stjerner

Danbury Garden Room

Very impressed with the whole experience from guidance on purchasing to the installation itself. Would definitely recommend

22. november 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for your review!

Bedømt til 5 ud af 5 stjerner

This is our second Dalbury studio

This is the second Dalbury studio we have had this is better than the first, first had wooden doors and this was upvc.
Team arrived as specified, polite and efficient.

12. december 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for taking time to give us feedback.

Bedømt til 5 ud af 5 stjerner

Quality product and Service

Great service from beginning to completion of our garden office. Excellent quality of materials (composite)
Correspondence with the company was always prompt, Ryan and his mate did a good job with the installation.
Very pleased, thanks
Richard and Chris

9. december 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the feedback. Thank you for taking the time to give us feedback.

Bedømt til 5 ud af 5 stjerner

Dalbury Composite 10x8

The 2 fitters Dan & Rich were a pleasure to deal with. They turned up early on both days and got stuck into the build. Most of the structure was already pre-made and fitted together really quickly. The guys explained the fitting process and advised us at each step. They worked non stop throughout the 2 days and nothing was to much trouble for them. The quality of the room is fabulous, everything fitted together perfectly and was exactly as we ordered. The materials are of a very high quality and feel solid. On completion they explained the building and what to expect and how to paint and maintain for the future. The garden was left clean and tidy and they removed all the rubbish and finished off with a good sweep through. A very professional service with a lot of care and attention to the customers needs. 5*

15. november 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for such a detailed review! We love hearing about customer experiences. We will pass your comments on to our fitters.

Bedømt til 5 ud af 5 stjerner

Professional and helpful service…

Professional and helpful service throughout. Special thanks to our fitters Dan and Rich who made sure that the installation went as smooth as possible. Thank you UK Garden Buildings.

11. november 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you! We will pass your comments on to our fitters.

Bedømt til 5 ud af 5 stjerner

Quality and efficiency

We are delighted with our garden room. The quality is excellent and the whole process has been easy and smooth. The team who built it were reliable and efficient.

19. oktober 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for giving us a positive review.

Bedømt til 5 ud af 5 stjerner

Had a composite Dalbury from UK Garden…

Had a composite Dalbury from UK Garden Buildings. Excellent communication from company on payments/delivery/fittng/etc. Installers were very professional and did a great job - Ryan,Kyah and Mac.
P.Lewis

3. november 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for the review!

Bedømt til 5 ud af 5 stjerner

Excellent Customer Service and Process UKB

The interaction with UK Garden Buildings from the start has been so easy and professional.
The communication was very good and the installers, Matt and Mac, were outstanding. They arrived, were polite and efficient in getting my new 10' x 8' Dalbury built.
If you are looking for a quality building for you garden or office I would highly recommend them. Other companies can only aspire to their levels of customer service. Thank you!

2. november 2022
Uopfordret anmeldelse
UK Garden Buildings Rugeley Ltd-logo

Besvarelse fra UK Garden Buildings Rugeley Ltd

Thank you for this review! We really appreciate your support.

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