Scan.com UK Anmeldelser 

Excellent professional service, made the whole process as a supporting service.
helped and explained everything in detail. in words we could understand.
kept informed all the time
well worth the cost for piece of mind it gave us, many, many thanks.

Booking confirmed on Thursday.. scan on Tuesday. Receptionists V helpful and empathetic as were the actual scanning team. The Doctor who delivered me the results was equally kind and went through each stage of the scan and I did not feel rushed and could ask questions. The portal was easy to access with clear descriptions of medical words.

Efficient courteous

I found it easy to book the scan, the people I spoke to were helpful and friendly,
At the scan it's self I waited a short time, but was then taken through for extra checks and prepared for the scan, it was handled professionally,

Easy to request appointment, which was received quickly.
A great experience from start to finish

I originally booked a scan on 19th August which took place the following week on 25th August. This was for an MRI. We chose this route as my son is Autistic, has significant health anxiety and the injury was affecting his life. He felt that he could not move on with rehabilitation exercises until he knew for sure what was wrong.

The report came back a few days later and all seemed to be a quick and efficient service. I was then disappointed to read that the images were reported to be sub optimal and the Radiologist was therefore unable to report properly. A repeat MRI was mentioned but with no offer of this to be done.

I called to express my disappointment and stated that I shouldn’t have to pay for a rescan when the images were not of a good enough quality. The staff stated this would be marked as urgent while they investigated with the scanning hub. It took over a week of repeated calls, emails, and empty promises for us to be called back in for a scan.

The rescan happened, I then had to call or email every day to chase the report up. I waited nearly 2 weeks to receive the report. In this time, I kept receiving emails stating that the report is ready only to find that it wasn’t. I was told that the email stating report is ready to view doesn’t actually mean that it is ready to view. Ludicrous.

I have been promised so many callbacks. I am still waiting.

We chose this paid service as we needed a quick, efficient, reliable and accurate service. We needed reliability, and reassurance but received the exact opposite.

Speedy turn around from mri to results
Quick responsive email contact
Good recommendation of next steps / follow up

from initial booking to eventual MRI scan, receiving the scan results a very easy and efficient process.

Quick and efficient

It was great that you were able to have a scan quickly, however you were rushed in, rushed out, not much talking just get ready and lay down. The consultants call was not particularly friendly, you felt that you were wasting there time.(paid extra for that). Then when I got the results, admin had put to left knees and not right and left. So was disappointed.

I booked an mri scan at a specific location and specific date, granted the website tells you it's not confirmed until you receive confirmation but when I was called to book in I was suprised to hear there were no scans available at all at that location on the advertised day because the scanner wasn't there.

I rang scan.com to change location for the date I wanted, happy to travel further.

They told me they would contact another place and get back to me and confirmed all times and locations on the booking page are examples only not real appointments.

Instead of phoning me they emailed at 16.48 to say the place had availability the following day at 12pm did I want it?

I replied straight away but they'd gone home for the night so I never got a response.

I rang the next morning as the new place was 1.5 hour drive and was told they would pass a message for someone to call me (their phonelines go to some call handling place who have no knowledge of specifics).

I emailed asking them to call me urgently.

After an hour I rang the scan place directly, they confirmed scan.com had been in touch to enquire about availability but nothing more than that.

They also advised if I had booked directly through them I could have the same pre and post scan consultations, results within 24 hours along with report and images (scan take between 48 hours and 12 days), and the cost would be £440 compared to the £620 I paid scan.com.

I would advise to book directly with places instead you'll get a better service for a fraction of the cost.

Efficient service

This service made an anxious and scary period of time bearable. From the minute we booked an MRI for my 84 year old Dad, to the final results every person involved was professional, efficient, kind and considerate. The booking process was very simple and we received an email back immediately. We were called within 24 hours of booking by a clinician to check symptoms and that the correct scan had been selected, we were then called by a booking team and offered an earlier scan date (we couldn't accept, but good to be asked). We arrived at the Imaging centre with documents we'd been sent to complete, and were immediately put at ease. The new facility is 3 mins off the M5, has plenty of parking, and has a modern, spacious, clean reception with free hot drinks. We were called in after 15 mins to discuss the whole process ( this was my 84 year old dad's first ever MRI scan) he was put at ease and 30 mins later he was back. The scan was at 5pm on Friday, we had an email at 10.10pm on Saturday to say the consultant had received the images, we then had a phone call at 4.15pm on Sunday from the consultant with the results and a follow up email with the report, less than 48hrs after the scan and on a Sunday!!! What an incredible service, well done to all involved for turning this stressful time into a positive experience. Would thoroughly recommend for £360, the quick results are priceless.

Very fast and straightforward process. I was able to get an MRI appointment within a couple of days, with a great choice of locations and time slots. The staff were very helpful and patient, and the whole process was easy and efficient. My report was also produced within two days. Would definitely recommend Scan.com.

I chose to pay for a scan because I wanted results quickly. I contacted the scan centre directly but straight away Scan was interposed between me and the scan centre - I assume this was because Scan had a contract to do this. The first thing I needed to know was when the scan could be done. I quickly found that I couldn't know this until I had paid in full. This is wrong and needs to be changed. I wouldn't, for example, expect to pay for an airline flight in full before knowing when flights were available. The scan was completed on 16th September. The report was authorised by the clinician at the scan centre the following day. However, Scan would not forward it to me until their clinician had spoken to me. I was not allowed to call the clinician and had to wait "one or two days" until I was called. The first call came when I was in a crowded restaurant and couldn't talk. After that I got a series of calls which I couldn't take instantly( I was in the shower for one, driving in heavy traffic for another and had briefly stepped into my garden without my phone for another). These calls only rang for around 20 seconds. There was no second chance once a call was missed. The Scan system is automated and will not connect to the clinician. Eventually I spoke to someone about the report. By this stage I wasn't really interested in what he had to say as I just wanted a copy of the report to send to my GP. A link to the report was sent by email and then the fun started. After being sent round in circles by the Scan software I eventually worked out after a very frustrating hour that the software only functioned on my mobile but not on my tablet or my desktop. I was finally able to send the report to my GP on the 22nd. The report of the scan contained some errors. At the start it said "PSA elevated". Further down the report it said "PSA value is not available". It also said " no relevant previous imaging is available". This is not correct as I had a scan of the same area 3 years before and Scan was involved and were supposed to keep records for 10 years. Overall, my impression is that Scan adds nothing to the process that is any benefit to the customer. In fact, from a customer's point of view the only thing Scan does is to add delay, confusion, and frustration to the process. In future I will avoid scan centre that make use of them

Was walking into the unknown not knowing what to expect. I was greeting by smiling faces and friendly staff who immediately put me at ease. Everything was simple and straight forward with the staff giving me step by step instructions. The whole process was quick and efficient, would highly recommend.

Easy to book, efficient service and quick results for a fair price.

Quick, very professional, everything was clearly explained

The product used exceptional follow up needs improving

Prompt efficient and courteous service. Kept informed throughout. Results easy to understand.