I have an ongoing problem with my Humax Aura TV box where it throws up a WiFi has no internet message every few minutes even though you are streaming and watching programmes or when watching recording... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience was excellent a big thank you to Ivan he made it very easy for me to return my item very polite at all times and very quick responses to emails. All credit to his customer service which... Se mere
I had a recurring problem with a Humax Aura unit and so I contacted Customer Support. Carl suggested possible remedies for the issue but over time the problem persisted. A replacement box was arr... Se mere
Purchased an AuraEZ through the Humax online store. There was a full description available on the site which covered all my queries about the product. The process was straightforward and quick and the... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.
Kontaktoplysninger
Humax Electronics Ltd, TW8 9DW, Brentford, Storbritannien
- 03443188800
- uksupport@humax-digital.co.uk
- uk.humaxdigital.com
4,4
Fremragende
3 t anmeldelser
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Advisor knew his stuff.
Advisor knew his stuff and was able to talk me through the serious problem with my recorder.
15. januar 2026
Uopfordret anmeldelse
New Aura reconditioned ideal & support…
New Aura reconditioned ideal & support in delivery excellent
15. januar 2026
The product was refurbished but…
The product was refurbished but everything was as new, even the box. Very happy with Humax.
5. januar 2026
Excellent customer service
Excellent customer service. I emailed Humax support with a problem regarding no sound on certain channels and received a response within a couple of hours. I carried out the suggested fix by Marcus and all working fine now.
12. januar 2026
Uopfordret anmeldelse
Does the job it's made for.
Delivered as advised to replace old one that was giving major problems. Great to use and working well.
29. december 2025
Replacement handset came through…
Replacement handset came through quickly and works a treat!
29. december 2025
It is important to realise that my…
It is important to realise that my Humax 2000T HDDR is used at home by family members ,each of whom has a different attitude to and method of using remote controls.Therefore, in the course of time these essential pieces of equipment lose some of their functions and need to be replaced.This is my 3rd replacement and I am very lucky that Humax still has the remotes available.Full marks!! So, both I and the younger generation can still enjoy what the 2000T provides.Thank you !
29. december 2025
Setup instructions are not very clear &…
Setup instructions are not very clear & unnecessarily complicated. When will get Netflix?
29. december 2025
The hand set might need programming
Turned up quickly hand set needed programming one phone call working like a dream.
29. december 2025
The Humax Aura APP is one of the most…
The Humax Aura APP is one of the most temperamental, unreliable I've ever had the misfortune to use....It crashes, fails to record selected programmes and the EPG has just crashed AGAIN..... Surely, for a device like the Aura that was first released years ago, you would think Humax would have got it right by now!!!
Also, I have eyesight issues and the fonts are still way too small for me to read clearly on our 32" TV even when set to maximum...I wish Humax would address this too..
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Humax
Dear Steven,
Thank you for sharing your feedback, and we’re sorry for the frustration you’ve experienced with the Aura app. You’re right — the app was recently affected by instability that caused crashes and issues with recording and the EPG. Our team has released fixes on our side to resolve these problems, and the app should now be behaving reliably again. We really appreciate your patience while this was addressed.
Thank you as well for raising the point about font size. We understand how important accessibility is, and although screen sizes and viewing setups vary widely, we’re reviewing what more we can do to make the interface easier to read and more adjustable for different needs.
If you continue to experience any issues, please feel free to reach out — we’re here to help.
Excellent customer service on old box
Its been over five years since the set top box I use was last produced. When it developed an unusual defect (clearly software) I did not hold out much hope for getting it resolved.
However, customer service sent me a clear procedure to follow, which worked at the first time of trying.
Kudos!
31. december 2025
Uopfordret anmeldelse
Good customer service
Wrote to Humax about a problem with the Aura app not showing a program guide. Received a prompt and very informative reply from Melisa and within a couple of days, which was during the Christmas period, the problem was fixed. Melisa sent me a follow up email which was much appreciated.
22. december 2025
Uopfordret anmeldelse
DHL a bit shambolic for delivery but…
DHL a bit shambolic for delivery but otherwise ok. The instruction manual for the box is hard to find because there are three different unlinked Humax websites. And the manual doesn't match the functionality of the menus.
16. december 2025
Humax Aura 4K Android TV Recorder…
Humax Aura 4K Android TV Recorder purchased direct from Humax in March 2025.
It sat in my rack and performed faultlessly through 2025.
In December 2025 it started making a clicking noise and overheated. A strong smell emanated from the rear of the unit and a thin film of viscous liquid formed on the underside of the unit. Something had obviously malfunctioned.
Humax's response:
They cannot repair it and they refuse to replace it:
"Unfortunately, the only available option is to upgrade to, or purchase, a new box."
Please be aware that Humax may refuse to honour their warranty if your device breaks down - unless you are prepared to go to court (see update below).
EDIT 12th January 2026: Humax finally agreed to replace the unit under warranty and the exchange has completed. Humax deserve to keep the one star rating for refusing to fulfill their statutory obligations until I threatened them with legal action.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Humax
Dear Mr. Knibb,
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation caused. You were absolutely right to expect a straightforward warranty replacement, and we apologise for the incorrect information you were given initially.
We’re glad the replacement has now been completed, but we recognise it should never have required escalation on your part. We’re addressing this internally to prevent similar mistakes in the future.
If there’s anything more we can help with, please feel free to reach out.
Issue soon sortedI…
I had a small issue with the Humax I had just purchased. I spoke to Malisa who sorted it out in no time. All ok now .
22. december 2025
Uopfordret anmeldelse
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