Humax Anmeldelser 3.013

Very happy with my new HUMAX Freeview Aura. I had my previous model for 10 years which served me well. The new model has superior features obviously but I found the instructions easy to follow and despite not being very technical I was able to get up and running very quickly. The picture/sound quality are both excellent and the remote easy to use. Order from Humax was easy and delivery prompt. Also an initial email exchange with the support team was also quick and helpful. I am very impressed with my new box.

Right now it is going as badly as any bad purchasing experience I have had.
I purchase this reconditioned Aura box over week ago and replaced an old Talktalk box with it. I spent the afternoon setting it up but, using it in the evening, it was obviously faulty.
I phoned the helpline the next day expecting them to offer a replacement. It was not that easy. Over the next few days they expected me to reset it twice and reprogram it again, swop some cables and various other contortions. Now today they do not even answer their phone, so after a week, I do not have a working recorder and no expectation of one. Nightmare.
It also turns out it has never been reconditioned and was sent out without any testing as it why it was rejected in the first place!

Item arrived promptly, easy to set up and working well. Unable to tell that this is a refurbished item rather than new.

After several months having trouble populating the Humax FVP-5000T program guide to show the channel(s) I was after I phoned Humax and Marcus was very helpful.

He followed his explanation by sending me an email with full details of how to proceed. Problem solved!

Now on my third Aura box from Humax. This is the worst product I have bought from them. It is full of bugs, time skip often returns you to the beginning of the recording. Box regularly locks up or screen goes blank for a time. Often recordings won't play from part way through. Continually locks up with the only way out to remove mains plug and restarting. Don't buy if you want a reliable product. Never had any problems with thier earlier Humax boxes

U&W channel was experiencing a lot of interference. Contacted Human by email. Marcus have me detailed instructions for a factory reset and I can now receive the channel ok

Delivery slower that expected!
Online documentation somewhat vague.
Telephone help excellent.

Found what I needed easily and it arrived quickly. Just as it should be.

Had a query with my Aura, I rang up and the advice was spot on.

Helpful trying to sort out problems and speedy sending new one

We recommend humax machines to anyone. Better than sky boxes. Ordered one day and received it the next day.can't live without it.

Handset sent within 2 days. Old one having problems selecting (play, fast forward, pause, etc) when trying to view prerecorded programs.

Prompt reply to query. Purchase arrived faster than expected. Online information made set up easy. A positive experience.

Easy ordering process and prompt delivery. However, rather expensive. To clarify, I'm not referring to the Aura itself - just the replacement remote control.

Simple ordering process and pretty fast delivery

Refurbished and would never know so £51 saving.

Product fast, exactly as described.

I rang the Humax helpline and within a minute I was talking to a real person, rather than exchanging texts with a bot. The fault was quickly diagnosed and the next day I ordered a new remote. This was delivered 3 days later. Excellent service.

Found Aura box glitching after fitting good quality cables and confirming tv signal was 60db. Poor software.