Humax Anmeldelser 3.013

I purchased a refurbished unit that firstly was offered at a great reduction against new and secondly is working well.

I had a recurring problem with a Humax Aura unit and so I contacted Customer Support. Carl suggested possible remedies for the issue but over time the problem persisted.
A replacement box was arranged for me and this was delivered within a few days of me returning the original one.
I am extremely satisfied with the service from Humax, in particular Carl who was friendly and professional throughout the process.

Carl was amazing he rectified my problem in moments
10 out of 10 thank you

All fine & arrived promptly. Thank you.

2nd attempt at posting this. Add to the following that the recording guide does now not show any information. I have a number of recordings, I am not going to risk losing them in a reset. A good idea, poorly executed. Search button on remote does not work. According to other online reviews it will not unless you disable Freely, what is the point of that when it is a Freely box? No search available on the recording side, therefore you have to know when a programme is on to set a recording: obviously trying to discourage recording in this day of streaming, so why make a recording box? Series recording is not always picked up, but that might be a guide related problem probably outside of Humax control. I have had other Humax boxes most recently HDR Fox T2 an excellent machine that I am only reluctantly moving from because a) the hard drive/processor are showing their age and b/ I wanted to embrace the future of Freely, what a mistake. The Fox T2 enable backup/copying of recordings to USB, not the Aura, again a missed opportunity, probably to overcome copyright issues. It is a good idea but with too many niggles to make it a (at the present) worthwhile investment. Hopefully Humax will come up with a series of fixes, but for now, my advice, don't bother buying.

This is the biggest pile of crap I have ever purchased.

From ordering to receiving was a maximum of 3 days by free delivery. What more can I ask.

The item was delivered the day after ordering and is working fine.

easy and quick responds

Easy to order online, fast delivery and easy to set up Previously Have had a refurbished Humax for more than 7 years without a problem

My experience was excellent a big thank you to Ivan he made it very easy for me to return my item very polite at all times and very quick responses to emails. All credit to his customer service which doesn't happen very much these days, cannot find a fault, so thank you again for a stress free return.

I have an ongoing problem with my Humax Aura TV box where it throws up a WiFi has no internet message every few minutes even though you are streaming and watching programmes or when watching recordings even though the programme is un-efected. Over a period of weeks Carl at Humax has tried to help me in every way possible to resolve the issue. Unfortunately for me I'm out of the guarantee period, so my only option is to put up with it, try to get it repaired or buy the new version. My box is just 3 years old. However Carl was most helpful in every way he could be, by providing guidance on things to try to resolve the issue, it looks like I have a faulty WiFi adapter. Thank you Carl.

Great service, perfect product.

Very helpful suggestion from Marcus to solve the problem with my HDR Fox T2 recorder. This solved the problem ["no channels found"] by doing a factory reset, following his very clear instructions.

Just had to write this every now and again the remote looses it's memory and I cannot make it match the set it's complete rubbish system tried pairing with Bluetooth nothing bought a new remote won't pair why don't they make life simple so I have 2 remotes and a Freeview box that is no good and it cannot be happening to just me don't buy one get the 5000t which I am going back to lost interest i mean having to pair a remote get real

Refurbished aura humax frozen screen after reboot.Rebooted after it locked recordings bought in November frozen in April seldom used as in bedroom not happy £219.00 down the drain

My last humax lasted 14 years, so "well done humax".

But the new humax Aura EZ. What a disaster, i took 4 hours trying to set it up eventually going back to richer sounds cheltenham. I gave up and bought a manhattan. That took five minutes, 4 of which was searching for channels. Job done. I felt your handbook didn't make sense, and i am of course computer savvy, though i admit not as much as some. Have you heard the expression *kiss*?

Quick and efficient service with speedy delivery

Great response and timely, worked a treat