Humax Anmeldelser 3.013

Prompt action and delivery

Refurbished product supplied looking brand new and delivery as advertised.

Marcus responded promptly to my query and after confirming a couple of details furnished me with advice that completely resolved my problem. Well done Marcus!

The whole replacement issue was dealt with without delay by Marcus at Humax. A fantastic service in all departments.

Only reason we bought it was that we'd had a older model that had stopped working and we wanted something so we could record programmes.
This has been absolutely useless you can't record direct from the channel listing and have to go to recordings guide which most of the time say 'no program information '. We were told to do a factory reset which briefly worked but also deletes anything you may have managed to record! Have tried rebooting it but still the same.
I dread husband turning the tv on now!!
A waste of £249.

Quick delivery.

Contacted Humax as my Freeview box had developed a problem if I tried to pause or rewind live TV.

I didn't have to wait long for a response from Marcus who gave me a comprehensive list of instructions of what to try first and, if that didn't work, second.

Pleased to say that the first solution worked a treat and I can now pause and rewind live TV again. Hurrah!

We bought a HUMAX Aura 2 years ago and basically it’s the biggest load of cr@p, it reboots when it feels like it, we get a shadow across the bottom third of the screen. Don’t touch HUMAX they’re expensive over priced rubbish.

Good fast deliver plus customer support during a bit of set up issues.

I bought a brand new umax FHR-6000T 2TB Freely PVR Recordable Set Top Box. It's rubbish.. the software is very buggy. It doesn't record properly, the interface is awful, it keeps freezing while watching streaming channels (my firestick works perfectly). If you mistakenly hit the standby button a bit too long it turns the device off and you loose ALL of your settings, scheduled recordings, channel logins, all programming...
I would send it back but I bought it and didn't connect it up for a few weeks due to being in hospital . I am now outside the return policy for the store and I can see hundreds of other users with the same issues so so can't see how Humax can help. It's a dud... don't buy it.
Postscript.
Humax have been in touch and offered a replacement and support. So it seems other reports that praise the service ethic are accurate. However having read lots of other reviews of this product I can't see how this will help as they are all experiencing similar issues.i just want to be able to use a product that delivers what it promises not spend time applying fixes, upgrading, fault finding and swapping devices. I think this product has been released to market fast too early.

Good service, accurate information, good delivery time.

Arrived quickly, packed well. Works.

Fast and efficient. delivered next day

I had a problem with our almost 2year old Humax Aura. Poor signal, recorded programmes stopping and pixelating pictures. I emailed Humax and after a few details were exchanged, I was sent a return label and the Aura was sent to Humax.
A couple of days later, I received a replacement box. After installation, I had a problem with the new box and asked Humax for help again.
They immediately got back and suggested a reset.
This did not work. Next they wanted me to try a new HDMI lead and this worked great.
I can't fault their customer service.
They were very patient with me and were very quick to reply to my emails.

Purchased an AuraEZ through the Humax online store. There was a full description available on the site which covered all my queries about the product. The process was straightforward and quick and the price was good. The Aura arrived the next day which was excellent. Overall a pleasant purchasing experience.

I had a problem with my Humax recorder. I looked online for a fix which didn’t work. Emailed Humax and Marcus was so helpful. His first suggestion didn’t work so emailed again. Marcus got back straight away and the second fix he suggested worked. First class service with quick responses. Very happy customer.

Bought the AuroraEZ 4K . The product is awful and does not deliver anywhere near what the company claims in it's advertising. A decent enough idea but very poorly implemented.

(more detailed review on Cordbusters)

I had it unboxed for about half an hour and tested, before it was repackaged for return

On the return side it was fairly painless ... emailed Humax - received returns number - posted it back at The Post Office. Although I have been informed my refund has been authorized I have not yet received the funds, but Humax have been pretty decent to deal with so far so I have no reason to doubt that they have done what they said they would and I should see the money i a few days ... tbc

Their communications via email have been professional and timely, although I did have to ask them if they had received the box back

So overall a fairly painless process, will have taken about 4 weeks from ordering - receiving - returning - refund ... if the refund arrives in the next few days as I have been informed

A product not fully realized but reasonable customer relations afterwards

Marcus from Humax was very helpful regarding problems with Humax box and sorted the problem out very quickly can’t thank him enough

Responded quickly with the right product, but in all honesty far to expensive

I had problems recording on my Humax Aura box.
I contacted Humax and received a very prompt response with help and advice on how to fix the problem.
Sadly these did not work and I was sent a new box which is now working.
My contact at Humax was Marcus who was extremely helpful and replied very quickly to my emails.
Thank you very much Marcus.