UK-Cheapest.co.ukAnmeldelser 

Quick and useful responses to support ticket.

It's always refreshing to receive good customer support. Thanks guys!!

Andrew was very helpful and resolved my query very quickly.
Thanks Andrew

Update on our previous review, we are still using UK cheapest they have definitely improved there customer service we are still having some issues though hence the drop in a star.

Current issue is with there billing system, we paid for domain renewal, money was taken from the bank but they didnt update any of our domain renewal dates effectively saying we didnt renew them.

Ongoing issue over the Christmas period so hoping that it will be sorted promptly leading into the new year.

My advisor walked me through the process I needed to follow and my problem was fixed.

UK CHEAPEST is offering a real hosting services at a low cost. And the real benefit is the technical service they give, they answer your question quickly and with real professionalism. Compare to lots of other "bigger" companies who takes ages to sort out support they take the time to support you.

A very prompt reply and resolve to my problem. Considerate staff, very understanding & knowledgeable. Efficiency when needed

Configuration of email is usually a pain and setting up the IMAP client somewhat fiddly. The support from the help desk was excellent, informed and friendly. 10 out of 10

Put the price up for my hosting without informing me then take the money out of my PayPal account but not the full amount so I owe them £18. I raised a complaint about the pricing and lack of communication and was directed to a place on the portal detailing domain increases not hosting. I asked to raise a formal complaint and they told me the accounts team would be in touch. I've had absolutely no contact with the accounts team and in the meantime within 2 days of my last ticket message they have suspended my account without notice. Absolutely appalling service. I will be moving all my accounts and domains to a company that cares. The basic hosting package is poor value for money now anyway considering what extras you get elsewhere for less cost.

I do prefer like most, if not all, to speak to a human representative of a company rather than bash away at a keyboard. It's quicker, more efficient and one has, inevitably, a better understanding. Text is notoriously easy to misunderstand. Having said this the chat system worked on this occasion, though a bit convoluted. The rep was friendly and helpful - thank you.

I had an issue uploading large files to my wordpress website. Thomas at UKC was able to investigate and resolve the issue very quickly for me.

Hosting - Superb!
TLD supply- Excellent
Pricing - Excellent
Support - Below par
Been using UKC for over 10 years and usually a great service.
Only difficulty can be working via the ticketting system where you cannot get a point across easily and the techs are not as switched on as you think as what to you may seem a simple enough procedure, can become messy very quickly through misunderstanding.
However, they do constantly work with you to get to the problem and eventually offer a resolution.
The responses can be slow and when your website / email is down, this may mean the world to you as a customer, it is not so important to them.
So be prepared for a little battle to get your point over but be assured, they will fix it in the end.

Always fast to reply to any technical issues and very helpful with resolving problems.

Excellent webhosting and email service! I would definately recommend using this provider which I have been using for years. The support team were very responsive and sorted out my issues very quickly and with great expertise. Many thanks

My account has been suspended due to too much mail .. what? No advance warning and now all email accounts are not working and website is down . Login to help desk no longer works and cannot get a response via Email / webmail. Absolutely awful .. business is at a standstill awaiting a response .

UKC fixed my website problem quickly. Excellent service as usual

Such a great company!
I have realised I have been with UKC for 10+ years now! I have always received excellent service!
I had a small issue today and the support team had it fixed within the hour! (Thank you, Andrew).
Highly recommended

The support was prompt, very helpful and curtious.
I couldn't wish for anything better.

I have always found the support team most helpful, even when my lack of understanding must have perplexed them. Their ability to point me in the right direction is priceless, even if working through their suggestions is down to me only.

I made an error in the DNS which Keith at UKC sorted super quickly so the website is back working straightaway.