Twine Anmeldelser 394

Besvarelse fra Twine

29. okt. 2024

Hi Syed,

Thank you for sharing your experience, and we’re sorry to hear you’re frustrated with the application limits.

To clarify, the free plan does allow up to 15 applications per month, though some roles – especially high-demand ones – may reach the free application limit quickly. In these cases, our system may show that applications are full, as spots for free users are capped to ensure fairness across all job types. This is something we’re constantly monitoring and working to improve.

If you’re unable to apply despite the monthly allowance, please reach out to our support team at support@twine.net. We’d be happy to look into this for you to ensure your account is working as expected.

Thank you for your feedback, and we hope we can help make Twine a more positive experience for you.

Best regards,

Twine Team

Besvarelse fra Twine

24. okt. 2024

Hi Cal,

Thank you for sharing your thoughts. We understand your frustration, and we’d like to explain how our platform works.

At Twine, our aim is to connect freelancers with real job opportunities, and we offer a free plan that allows users to apply for a limited number of jobs each month. For those who need more flexibility, Twine Pro provides additional benefits, such as more applications, direct client contact details, a one-page portfolio website, and an AI-powered cover letter writer. The choice to upgrade is entirely optional.

We understand that not everyone wants or is able to pay for extra features, which is why we ensure there are still free opportunities available. If you’d like more information about how to make the most of the free plan, please feel free to reach out at support@twine.net.

We value your feedback as it helps us improve, and we’re committed to making Twine a valuable resource for all freelancers.

Best regards,
– Twine Team

Besvarelse fra Twine

Opdateret den 23. okt. 2024

Hi Max,

Thank you for sharing your feedback. We take all concerns seriously and want to address the issues you've raised.

We noticed that you have posted multiple reviews for Twine, which breaches Trustpilot's terms of service. Their guidelines allow only one review per user per company, so we kindly ask that you adhere to these rules.

In relation to your comments about job postings, we want to clarify that we do not post fake jobs. Every job opportunity listed on Twine comes from real clients looking to hire freelancers. We put significant effort into ensuring that all job listings are genuine and relevant for our users. If you have a concern about a specific job, we have a feature to be flagged for review by our team.

Regarding your claim about GDPR compliance, we fully comply with GDPR and are committed to protecting user privacy. If you have requested data deletion, we would have followed the proper procedures as outlined in our Privacy Policy (https://www.twine.net/privacy). If there has been any confusion or issue in this process, please contact us at support@twine.net, and we will promptly address it.

Finally, regarding review reporting, we only flag reviews that violate Trustpilot's guidelines, such as those containing false information or suggesting we are breaking laws (GDPR). We respect all genuine feedback and use it to improve our services.

If you would like to discuss any of these points further, we are here to help. Please reach out to us at support@twine.net.

Best regards,

Stuart
CEO
Twine

Besvarelse fra Twine

19. okt. 2024

Hi stickbombstudios,

Thank you for sharing your feedback. We’re sorry to hear you didn’t have a great experience and would like to clarify a few points.

To access certain features on Twine, we do require a credit card to start a free trial of Twine Pro. This trial gives you access to benefits such as more job applications per month, direct client contact details, a one-page website, and our AI-powered cover letter writer.

For job applications, there is always an allocation for free account users, though this can vary depending on the job type and location. Popular opportunities can fill up quickly, which may limit availability for free accounts. We’re continually working to improve this process to ensure freelancers have fair access to as many opportunities as possible.

While we’d love to have you as part of the Twine community, we understand that it’s not the right fit for everyone. If you have any further questions or would like assistance, feel free to reach out to us at www.twine.net/support

Kind regards,

Stuart
CEO
Twine

Besvarelse fra Twine

1. okt. 2024

Hi Tanner,

Thanks for your review! It’s great to hear that setting up on Twine was easy for you, and even better that you've already landed some clients. We're really happy to have you on board!

Cheers,
Stuart Logan
CEO, Twine

Besvarelse fra Twine

1. okt. 2024

Hi Samman,

Thanks for your review! It's great to hear that Twine has helped you find projects and grow your portfolio. We’re glad the platform has been easy to use and that communication with clients has been seamless.

We really appreciate the recommendation, and we’ll keep working to make Twine a useful place for creatives. Thanks for being part of the Twine community!

Cheers,
Stuart
CEO, Twine