Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mere
Virksomheden har svaret
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Virksomheden har svaret
The blouses were very tight despite being chest 36. I have now bought Banner size 36 which is much more true to size. Also I posted the blouses back but haven’t received a refund yet. Thank you
Virksomheden har svaret
Virksomhedsoplysninger
Om Trutex
Skrevet af virksomheden
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrevet af virksomheden
- Uniform they grow out of, not wear out
Kontaktoplysninger
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Fremragende
4 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality school shirts
I ordered school shirts, very satisfied with the quality.
A very helpful size guide on the website.
Prompt despatch and delivery.
13. oktober 2025
Besvarelse fra Trutex
Hi Sam
Delighted to hear you found our Size Guide pages helpful and that you are happy with the quality and service.
Your feedback is appreciated.
Kind regards
Elizabeth
Besvarelse fra Trutex
Hi Evie
Thank you so much for leaving fantastic feedback on quality and service!
Much appreciated.
Kind regards
David
Order still net arrived 10 days later
10. oktober 2025
Besvarelse fra Trutex
Hi
Sorry to read your review this morning. I can see that your order was placed on 9th October and dispatched on 10th October, however we had some issues with our courier on this date. We sent an email to all customers who were affected by this explaining what had happened. If you didn't receive this, could you check your junk email folder and let us know if not received so we can update our records.
If you still have not received your order or should you experience any issues like this in the future please do not hesitate to contact us by email to td@trutex.com.
Please accept our sincere apologies for the delay.
Kind regards
Victoria
The service was awful
The service was awful.
My son’s school trousers were ordered with an expected date in August. Then got an email to say they would be delayed. The other date came and went with no contact until I emailed to find out was the problem and was then told there was further delay.
25. september 2025
Besvarelse fra Trutex
Hi Cathy
We are so sorry to read this review today. I have had a look at your account and I can see that our Customer Service Team emailed you a second time to advise that the order would be delayed again, which we apologise for. Could you please check your junk email for this communication.
Having said that, we are truly sorry for the delay in delivery, which is not our usual standard.
I hope you were pleased with the quality of the trousers when they did arrive, and if you wish to discuss this further please contact us at td@trutex.com.
Many thanks for your patience.
Kind regards
David
Trutex blazer…
I Bought my little grandson a blazer for starting school it was great quality it looked great on him it was well packaged great quality would recommend this company everytime
5. august 2025
Besvarelse fra Trutex
Hi Sharon
Thank you for your lovely feedback! Delighted to hear your grandson suits the blazer and that you were impressed with the quality.
Kind regards
Cath
I COULD NOT FAULT THE SERVICE IT WAS…
I COULD NOT FAULT THE SERVICE IT WAS REALLY GOOD AND FAST.
7. oktober 2025
Besvarelse fra Trutex
Hi Martina
Thanks so much for your positive feedback on service.
Much appreciated.
David
Besvarelse fra Trutex
Good Morning
Thank you for leaving 5 stars on delivery and tracking! Great to hear.
Regards
David
Amazing quality of uniform- this will…
Amazing quality of uniform- this will be my go to place for uniform now. Also one item was missing from my order which they corrected straight away by sending out next day delivery:)
7. oktober 2025
Besvarelse fra Trutex
Hi Simone
Thank you so much for your amazing review! We're delighted to hear that you're impressed with the quality of our uniform and that we've become your go-to place - that means a lot to us. We're also really glad we could quickly resolve the missing item with next-day delivery.
Thanks again for your support!
Kind regards
Sarah
Besvarelse fra Trutex
Hi Ceri
Thank you so much for your 5-star review! We're delighted to hear that you were pleased with both our service and delivery. Your feedback is truly appreciated!
Kind regards
Rebecca
Besvarelse fra Trutex
Hi Kelly
Thank you so much for your 5-star review! We're delighted to hear you were pleased with the service - your feedback means a lot to us.
Kind regards
David
Shirts quality is amazing
Shirts quality is amazing. Good to wear, easy to clean and iron. The slim fit fits my daughter perfectly.
6. oktober 2025
Besvarelse fra Trutex
Hi Clair
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our shirts and that the slim fit is a perfect match for your daughter. We take pride in making schoolwear that's both practical and comfortable, so it's great to know it's working well for you.
Thanks again for your support!
Kind regards
David
Besvarelse fra Trutex
Hi Colin
Thank you for the 5 star review on delivery and quality.
Your feedback is much appreciated.
Regards
Rebecca
What the kids need for cold weather.
What the kids need for cold weather.
Love the material
Will order some more
6. oktober 2025
Besvarelse fra Trutex
Hi Emma
Thank you for the 5 star review - delighted to hear you will be returning to Trutex for more schoolwear.
Kind regards
Elizabeth
Amazingly well crafted jumper
Amazingly well crafted jumper. Real quality construction which is very hard to find these days at such an affordable price. Superfast despatch and delivery. Top marks from me!
2. oktober 2025
Besvarelse fra Trutex
Hi Bob
We're delighted to hear that you're impressed with the craftsmanship and quality of the jumper; it's something we take great pride in. It's also fantastic to know that our delivery service met your expectations.
Thanks again for your support.
Kind regards
Elizabeth
Besvarelse fra Trutex
Hi Clare
Thank you for your kind feedback on price, quality and delivery. We look forward to hearing from you again in the future.
Kind regards
Rebecca
Delivery took forever....
Delivery took forever without helpful updates, so trousers where no longer needed.
2. oktober 2025
Besvarelse fra Trutex
Hi Hayley
Thank you for your feedback, and we're sorry to hear that your order didn’t arrive when expected.
We’ve looked into the communication sent regarding your order and can confirm that the original estimated delivery date was 6th October. A follow-up email was sent to notify you of an earlier dispatch date of 2nd October. This email was successfully delivered to the address used for your review.
We understand how important timely delivery is, and we’re sorry that the item was no longer needed by the time it arrived. We also noticed that there was no contact made with our customer service team or via live chat - please know that we’re always here to help and resolve any issues as quickly as possible.
If you’d like to discuss this further or need assistance with future orders, please don’t hesitate to reach out to us directly at td@trutex.com
Kind regards
Elizabeth
Terrible service
Terrible service - made order beginning of September. Delivery promised within 1-2 business days. Despite numerous followup emails and calls received nothing more than a month later
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Trutex
Hi Anna
We're very sorry to hear about your experience.
We understand how frustrating it must be to place an order and not receive it within the promised timeframe.
Please could you contact our customer service team at td@trutex.com with your order details, and we will look in to what happened.
Thank you again for bringing this to our attention.
Kind regards
Rebecca
Besvarelse fra Trutex
Excellent feedback - thank you so much.
Kind regards
Elizabeth
Wouldn't buy any other brand for school…
Wouldn't buy any other brand for school wear they wash well don't fade or tear well made quality fabrics stylish and fantastic value
31. juli 2025
Besvarelse fra Trutex
Hi Susan
Thank you so much for your kind review! We are proud of the durability and quality of our uniforms.
Thanks again for taking the time to leave feedback.
Kind regards
Elizabeth
Slow delivery
I ordered school trousers in July and never received them till the 30th of September. Unfortunately when i did recieve them they were far too small so I have sent them back and hope my refund is speedier than delivery.
2. oktober 2025
Besvarelse fra Trutex
Hi Allison,
Thank you for your review. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
I’ve looked into your order and can confirm that the school trousers were ordered in mid-August. When the delivery date was updated to September, an email was sent to notify you of the change. That said, we completely understand how frustrating the delay must have been, especially when the item didn’t fit when it did arrive. Please accept our sincere apologies for the inconvenience caused.
To help resolve this quickly, we’ve requested a manual refund to ensure it’s processed as swiftly as possible. You should see the funds returned to your account within the next few days.
If you have any questions or would like an update, please don’t hesitate to reach out to our customer service team at td@trutex.com.
Thank you again for your patience, and we hope to provide a much smoother experience in the future.
Kind regards
Elizabeth
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.