Disabled the auto-renew, added some more data on the platform and they re-checked auto-renew. illegal btw for upsells... Customer service was like 'yeah bad luck' avoid at all cost (it's overpric... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used them for more than a decade and felt held hostage. Customer service beyond awful, pricey for limited data (and frequent bill shocks), billing and accounting the worst I've ever seen - aggressive... Se mere
Nachdem wir Truphone in einer Apple Watch ca. 2 Jahre nutzen konnten, ist eine weitere Nutzung nach einem Apple Watch Wechsel nicht möglich! Wir haben bereits seit 2 Monaten einen Service Case offe... Se mere
Katastrophaler Service. Das Produkt hat mit der AppleWatch einigermassen funktioniert. Da wir die Rufnummer auf einer AppleWatch für ein Kind benutzt haben, war die Erreichbarkeit aber nicht gut ge... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
25 Canada Square, E14 5LQ, London, Storbritannien
- truphone.com
1,5
Dårlig
182 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speed of service was good but the…
Speed of service was good but the amount of data given for the plan was not enough. I felt like it was not truely 3 GB of data because with truphone I used two 3GB Plans for a total of 6 GB in two days. Where as, the internet plan I’m using now, I have only used 3 GB for 10 days with me using it more. That’s half the data in 10 times the amount of days.
27. februar 2018
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Besvarelse fra Truphone
We are sorry to hear that. It's hard to say what might have caused this issue. We would advise every iPad user to disable software upgrades over cellular or any other application that might use 4G cellular data in the background without you knowing it.
No connectivity in Switzerland
No connectivity in Switzerland. Otherwise decent connectivity in countries like Germany and Netherlands
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it. Watch this space as we are aiming to expand our current Apple SIM coverage to more countries.
Great service on a great price
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
It Just Works
Truphone on the Apple SIM just works. No muss. No fuss. Just pay, and use it.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback. We really appreciate it.
Innovative and good service with room for improvement
Innovative and good service with room for improvement
Unfortunately interesting countries are missing, like:
New Zealand
Canada
South Africa
China
Japan
...
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it. Watch this space as we are aiming to expand our current Apple SIM coverage to more countries.
Besvarelse fra Truphone
Thank you so much for your kind words. We really appreciate it.
Excellent service
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Quick Reliable Connection
Quick connection, reliable & great coverage for me .. better than some BIG named mobile network suppliers in rural areas in particular..
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Internet access almost anywhere
Still too many areas with weak signal - but otherwise the freedom to access the internet almost anywhere is great
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it. We partner with the best network operators and are constantly looking to improve our service.
Was very happy with Truphone
Was very happy with Truphone. I’ll use Truphone again.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Worked perfectly for us while traveling…
Worked perfectly for us while traveling in several different countres in Europe. I just wish Truphone were available to use in Canada.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it. Watch this space as we are aiming to expand our current Apple SIM coverage to more countries.
Fair subscriptions, fast connections
Easy set up, fast connection via 4G, excellent value for price, fair monthly subscriptions, perfect coverage with 40 countries
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you so much for your kind words. We really appreciate it.
Truphone roaming.
Always reliable and quick to set up, if a little expensive!
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you so much for your feedback. We really appreciate it.
Longer plan with bigger discount
Great but I'd love the option to opt in for longer but with lower pricing - a 6 or a 12 month plan gouged against the rate set by the 30 day 5GB plan.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you, we love hearing positive feedback from our customers. We make sure our Apple SIM data plans are stress-free, which is why there is no contract. We will consider your feedback for our future products.
At last a reliable mobile connection…
At last a reliable mobile connection for my iPad on the move.
One down side, dearer than my previous provider.
However, has proven to be very reliable with excellent coverage.
Would have a monthly renewable contract but for the extra cost.
So, just use it when we are out and about in the van.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Far too expensive compared to other…
Far too expensive compared to other providers. Almost double the price of some!
Here’s the facs:
TRUPHONE charge £10 for 1 GB
AOL CHARGE £7.39 for 5GB!!!!
Even a blind, halfwitted idiot could see what a TOTAL MONEY-GRABBING, RIP OFF Truephone charges are.
Shame
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are sorry to hear that. We do our best to offer the lowest price possible for the service we provide. Sometimes prices may seem higher than the other providers, however we partner with the best 4G networks and offer 30-day plans with no contractual obligation within the 40 in-bundle countries.
Bought data due to the internet…
Bought data for my IPad Pro due to the internet connection at home went very slow. I could not even watch a YouTube video or do streaming IF I wasn’t sat by the router, so could barely use my data and paid this service for nothing. Dissapointing
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are sorry to hear that. Maybe you are in a poor coverage area or WiFi on your iPad was still switched ON. To make sure the iPad connects to 4G when WiFi is not working well it is best to switch off WiFi entirely to guarantee the iPad connects to 4G only.
Stay away from Truphone
Stay away from Truphone. They are completely disorganised with multiple centres over the world that do not seem to be connected. The technology is okay, but the human side is unbelievably bad. Probably among the worse customer service I have experienced from any company ever. You'll be signing up for stress and endless email trails to sort out a problem. Save yourself the hassle and stay away from Truphone!
22. november 2017
Uopfordret anmeldelse
Besvarelse fra Truphone
Hello Patrick,
We are very sorry to hear about your dissatisfaction with our customer service support and that it didn’t match your satisfaction with our technology. Human errors do occur from time to time and it’s clear that a mistake was made on our side at the beginning of the case. The customer support team has since been informed of the issue.
Apologies once again and please let us know if there’s anything else we can assist you with.
Thank you,
Your Truphone Team
Unreliable, poor customer service, overcharging and no resolution to issues raised.
I am a UK person using TRUPHONE world which allows in bundle calls and texts to and from 100 countries up to 600 minutes and 500 texts.
I signed up as I am travelling to lots of places within the 100 countries in bundle as a backpacker.
Included in the in bundle (no extra charge) are calls between Argentina and UK. I today called a UK number - a Northampton area code. It was a call to my bank. This should be included as the in bundle calls. I have not used all my bundle- in fact I have used only a few minutes of it!
I was shocked to see on my online statement a charge for 18.00 GBP for a 6 minute UK call to Northampton!
I checked to see if it is a premium rate number, it is not. It is a regular Northampton UK landline number.
I also checked the Truphone terms of out of bundle calls to UK from Argentina and it is stated that it is 1.10 GBP per minute. Even if I had been charged at out of bundle rate- it does not equate to 18.00GBP!
When I called Truphone, I reached the Manila office and received no assurance that the matter would be resolved. The member of staff was vague, evasive and could not even confirm that her calling me back to update me on resolution of the issue would not be charged to me or taken from my bundle allowance!
I am very stressed about this and would not recommend Truphone to anyone. I am on a budget, travelling, having saved money.
Even from the start, I had a Vodafone number which I sought to PAC over to my Truphone number. I had this number 23 years as a businessman and have valuable contacts and goodwill in the number. Truphone failed to PAC the number for me. After several attempts, the PAC expired. I let this go at the time and did not follow it up further, but now, I consider this needs to be mentioned in this review to give a full picture of Truphone and the constant struggle I have had with them.
Good luck if you still opt to join Truphone.
10. november 2017
Uopfordret anmeldelse
Besvarelse fra Truphone
Hi Milly,
We are very sorry to hear this and want to assure you that these issues have now been resolved. There was a problem on our end with your data usages in Argentina being accidently transmitted through our charging system in Antarctica. We have since fixed this.
The wrongful out-of-bundle voice and data charges will be applied to your account as credit. We will also add a free credit to your account as an apology for this mishap.
Moving forward, all your succeeding usages whilst in Argentina is now considered as in-bundle.
You may continue to monitor your usages and bundle allowances by logging in to your Truphone online account at https://business.truphone.com/Authentication/Login?ReturnUrl=%2f
Sorry once again for this and please let us know if there’s anything else we can assist you with.
Thank you,
Your Truphone Team
Dette er Trustpilot
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