Disabled the auto-renew, added some more data on the platform and they re-checked auto-renew. illegal btw for upsells... Customer service was like 'yeah bad luck' avoid at all cost (it's overpric... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used them for more than a decade and felt held hostage. Customer service beyond awful, pricey for limited data (and frequent bill shocks), billing and accounting the worst I've ever seen - aggressive... Se mere
Nachdem wir Truphone in einer Apple Watch ca. 2 Jahre nutzen konnten, ist eine weitere Nutzung nach einem Apple Watch Wechsel nicht möglich! Wir haben bereits seit 2 Monaten einen Service Case offe... Se mere
Katastrophaler Service. Das Produkt hat mit der AppleWatch einigermassen funktioniert. Da wir die Rufnummer auf einer AppleWatch für ein Kind benutzt haben, war die Erreichbarkeit aber nicht gut ge... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
25 Canada Square, E14 5LQ, London, Storbritannien
- truphone.com
1,5
Dårlig
182 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Simple and effective
Simple and effective, and not over expensive. Truphone did just what I needed when I was aboard and a local company's plan let me down.
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
It is really good because it gives out…
It is really good because it gives out free at the start
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Does every thing it should
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
as someone that travels widely....
as someone that travels widely across continents, it's great to at last have a company that doesn't charge country by country.
I have had no issues getting online in Australia, New Zealand, UK, Europe so far!
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Besvarelse fra Truphone
We are sorry to hear that. You can always get in touch with our Customer Service team at ask@truphone.com to investigate what went wrong. We hope you won't experience these issues anymore.
I used it for my Ipad in Germany
I used it for my Ipad in Germany. Connection unstable.
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are sorry to hear that. You can always get in touch with our Customer Service team at ask@truphone.com to investigate what went wrong. We hope you won't experience these issues anymore.
very convinient
23. maj 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
I have been with Truphone since August…
I have been with Truphone since August of last year. I have had MANY issues with them. Customer service is polite but EXTREMELY INEFFECTIVE. They love repeating themselves and it takes days and many emails to try and resolve simple questions....and at the end they ask you if there's anything else they can help you with...when they haven't solved your initial problem!
They have an OPAQUE billing system. Bills are not easy to read. Terms seem to change without notice. Service in many places is spotty, or not available.
The concept of Truphone seemed too good to be true, which is why I was willing to give it a try. It has turned out to be a HUGE disappointment. I asked for a PAC number today and will be leaving. Based on my personal experience, I think that anyone considering signing up should be very skeptical that Truphone will really give them the service and pricing experience the are expecting.
23. april 2018
Uopfordret anmeldelse
Intermittent reception initially
Decided to try Truphone as it would give me flexibility on planned travel in Europe later this month. Have always previously used EE on my iPad, but UK only.
Initially I posted a 2-star review as the LTE signal flashed up fleetingly and then vanished to no signal. I’m in BA1 (central Bath). Re-started ipad - same thing. A fleeting LTE signal and then no signal.
But it now seems to have stabilised and hasn’t dropped while I’ve edited my review.
The roaming flexibility is a big plus.
23. marts 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We are sorry that you had some troubles but we are glad it is working now. Our team has been informed about this instance and will do their best to prevent this from happening again. We hope you will enjoy using your data during your trip. You can always get in touch with our customer service team if there are any problems.
Excellent
Great idea. Connectivity when you need where you need it.
5. marts 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Besvarelse fra Truphone
近日公開 / Coming soon
Easy to set and used around the world…
Easy to set and used around the world with no problems.
2. marts 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
painless connection
1. marts 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Disappointing
Very satisfied. Used in Oz and HK and it worked fine. But very disappointed now I find their charges have completely changed and are not at all favourable.
I now give them 2 stars!
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Great service coverage and easy to…
Great service coverage and easy to set-up and renew
28. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Worked perfectly in USA
Worked perfectly in USA . Couldn’t fault it
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are glad to hear that. Thank you for your feedback, we really appreciate it.
Truphone spent some GB in 10 minuits
Truphone spent some GB in 10 minuits! I will not use your service anymore!
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
We are sorry to hear that. It's hard to say what may have caused this issue. We would advise every iPad user to disable software upgrades over cellular or any other application that might use 4G cellular data in the background without you knowing it.
Very competitive rate
Very competitive rate. Easy to see how much data remaining. Have been traveling in Spain with good connectivity.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Best value plans with excellent…
Best value plans with excellent coverage.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Good for traveling
Easy, straight forward to use. Fast and with good connectivity. Just wish I could get a bit more data for my buck.
27. februar 2018
Uopfordret anmeldelse
Besvarelse fra Truphone
Thank you for your feedback. We really appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.