As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Se mere
I am a previous customer or Bargain Max. True toys is truly amazing. My order was spot on. Was a little fiddly to order as some offers dont work at the same time so had to order 3 times to take advant... Se mere
With the heatwave making this whole week absolutely unbearable, we decided we want a specific inflatable swimming pool for the garden and we need it fast! Amazon didn't have it at all, eBay was coming... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Kontaktoplysninger
Storbritannien
- 0333 011 0695
- support@truetoys.co.uk
- truetoys.co.uk
4,1
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Very disappointed with my experience.
Very disappointed with my experience.
I purchased a bike for my daughter’s 4th birthday, and it arrived in a completely unacceptable condition. The packaging was already damaged on delivery, and as a result one of the front spokes was bent, making the bike unsafe for a young child to use. The seat was also damaged, so the product was clearly not in a usable state.
On top of that, the instructions provided were unclear and made assembly far more difficult than it should have been.
This completely ruined what was meant to be a special birthday gift, which is incredibly frustrating.
I contacted the company and spoke with Hazel, who offered just £10 compensation alongside a refund. Given the safety concerns and the overall poor experience, this response felt inadequate and dismissive.
Overall, I am extremely unhappy with both the product quality and the way this issue has been handled. I will never order from Bargain Max again and would not recommend them to anyone.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We completely understand your disappointment, especially as this was purchased as a birthday gift for your daughter. The condition the bike arrived in is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused.
Your feedback has been shared with the relevant teams, and we appreciate you taking the time to bring this to our attention.
Many thanks,
Amanda
Monster high Frankie doll…
Bargainmax is a fantastic company free fast shipping my orders always come well packaged with no damage and good quality products l highly recommend
8. maj 2026
Uopfordret anmeldelse
Easy service & Quick delivery
1. maj 2026
Uopfordret anmeldelse
dolu playhouse
I ordered the dolu playhouse, it arrived with what looked like a huge coffee stain all down one side of the white panel.
I've tried to clean it but its visible. I'm not impressed, this cost around £100. It shouldn't have arrived like that
26. april 2026
Besvarelse fra True Toys
Hi,
Thank you for leaving a review.
We’re very sorry to hear your playhouse arrived marked and not in the condition you expected. We understand your disappointment, especially for an item of this value. Please reach out to us directly at support@bargainmax.co.uk with your order details so we can look into this and resolve it for you as quickly as possible.
Many thanks,
Hazel
BargainMax Customer Service Team
Returned multiple items and no refund
Returned multiple items and no refund. Multiple emails, multiple WhatsApp’s, multiple phone calls and absolutely no response! Do not buy from here. Tried emailing again and now the email in undeliverable.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and understand how frustrating this must have been.
We’re glad to see this has now been resolved for you and your refund has been processed. If there’s anything further we can assist with, please don’t hesitate to get in touch—we’d be more than happy to help.
Kind regards,
Ella
2 broken bikes recieved
Ordered a bike for my daughters birthday, this arrived damaged with the front spoke being bent so the front wheel was unable to be connected. These things happen, so I returned the bike and got a new one sent out. This too arrived damaged meaning that I then did not have a bike in time for my daughters birthday. The most frustrating part was that I was told that all orders go through checks to ensure they are not damaged and meet standards. Clearly not! Was offered a 20%discount to keep the bike despite it being dangerous and having broken plastic all over it where my daughter could trap her fingers. I did get a refund but was all a massive inconvenience and stress. The first time I get, it happens but to recieve a broken replacement as well is just not good enough.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for your review. We’re very sorry to hear that both the original bike and the replacement arrived damaged, especially for such an important occasion. We completely understand how frustrating and disappointing this must have been.
This is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused. We’re glad to see that your refund has now been processed, and your feedback will be shared with our team to help improve our service.
Kind regards,
Ella
Issue with getting item delivered
Issue with getting item delivered, sat at evri local delivery depot for 4 days, tried to contact bargainmax to sort issue out and they wasnt very helpful, told me to wait and then ignored my emails trying to sort it out, evri being useless and trying to get bargainmax to sort issue out was impossible, they were happy to take my money but wasnt bothered if I actually got my item or not, in the end I had to find a email for higher up at evri to get my parcel, wont ever buy from bargainmax again purely on the worst customer service ever,
28. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience with the delivery.
This is not the level of service we aim to provide. Unfortunately, we’ve been unable to locate your order using the details provided, and we’d really like to look into this further for you.
Could you please email us at support@bargainmax.co.uk
with your full name and order number? I’d be happy to investigate this for you.
Kind regards,
Ella
Simply Perfect
This company was easy to buy from. Their website was also easy to use, with lots of products and excellent value. The pram arrived in a box, within 2 days of ordering. Great service.
26. april 2026
Excellent price and super fast…
Excellent price and super fast delivery. Would highly recommend.
26. april 2026
Do not order from here!!!!
Do not order from here! This company is shocking, ordered a balance bike which said 12 inch, no where on the description was any other size stated, arrived and wheels measured 9.5 inch. Apparently you can only return items that are unopened but how would you know it is wrong if you’ve not opened it? And even if I had not opened I’d still have to pay for a return for their listening mistake. Shocking. Will never order from here again. AVOID AT ALL COSTS. They have now changed the website without informing me any different without any other communication! I have screen shots of the description of what I purchased it and screen shots now. I would like a full refund!!!!!!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback with us.
We haven’t been able to locate your order details from this review, but we’d really like the opportunity to look into this further and help put things right.
If you could get in touch with our customer service team and share your order details, we’ll happily investigate this for you.
Kind regards,
Ella
Crumpled Items poorly packed
2 of the items were shipped stuffed into the box and the backing card arrived completely crumpled. They were supposed to be gifts but look awful so now cannot be gifted. Shame as the rest was good.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that some of your items arrived in poor condition, especially as they were intended as gifts—we completely understand how disappointing that must be.
We’re unable to locate your order details from this review. Could you please contact us with your order number, full name, and photos of the damaged items? This will allow us to investigate the issue further.
I would love the opportunity to look into this further and resolve the issue for you.
Kind regards,
Ella
Unbeatable price & item received within…
Unbeatable price & item received within 24 hrs with no additional delivery premium. What can I say.......faultless!
27. april 2026
Uopfordret anmeldelse
Had no problems from start to finish.
It was easy to navigate to get for payment. I don’t have any negative comments to make. My parcels came very quickly. I’m happy with what I got.
20. april 2026
Uopfordret anmeldelse
Iteams were damaged and ive contacted…
Iteams were damaged and ive contacted to get replacements and ive been told I can't return as there opened.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave your review.
We’re very sorry to hear about the damage to your item and for the confusion regarding the return.
We’re pleased to see that this has now been resolved. If you need any further assistance, please feel free to get in touch—we’re always happy to help.
Kind regards,
Ella
Very fast delivery
Very fast delivery. Great updates on where my item was, item arrived in perfect condition
20. april 2026
Uopfordret anmeldelse
Excellent, start to finish
Excellent easy to use website, great range of items. Dispatch was so quick and email updates were great. Will 100% be using for more birthday gifts.
17. april 2026
Uopfordret anmeldelse
Cheap unstable closing mechanism
I followed all instructions however as soon as I tried to collapse swing both brackets broke the bolts sheared off the hinges now totally unusable
18. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave us a review. I’m really sorry to hear about the issue you experienced with the swing—this is not the experience we want for our customers.
We’re glad to see that this has now been resolved for you. If there’s anything else we can help with, please get in touch—we’d be more than happy to help.
Kind regards,
Ella
BargainMax Customer Service Team
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