As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Se mere
I am a previous customer or Bargain Max. True toys is truly amazing. My order was spot on. Was a little fiddly to order as some offers dont work at the same time so had to order 3 times to take advant... Se mere
With the heatwave making this whole week absolutely unbearable, we decided we want a specific inflatable swimming pool for the garden and we need it fast! Amazon didn't have it at all, eBay was coming... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Kontaktoplysninger
Storbritannien
- 0333 011 0695
- support@truetoys.co.uk
- truetoys.co.uk
4,1
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Damaged box
Product was delivered in a box that was battered about and taped up, damaged corners, looked like a second hand purchase 😔
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that your order arrived in a damaged box and understand how disappointing this must have been.
We're glad to see that this matter has now been resolved. If you require any further assistance, please reach out to our customer service team; we will be happy to assist you further.
Kind regards,
Ella
A great experience all round
A great experience all round. Such a quick turn around between ordering and arrival. Definitely be ordering from Bargainmax again.
31. maj 2026
Uopfordret anmeldelse
Received defective product and no…
Received defective product and no response when I’m trying to return.
Very unhappy with the experience- was hoping to have a great gifting experience for my child first bike which turned out to a defective product - no replacement no refund - Disappointed.!!!!
Order number -
Order: #251163
Fulfillment: #251163.1
Item names: Huffy Korros 16 Inch Bike - Cloud Grey
Edited on 10 June-
Hello
Yes you have reached out but I am yet waiting for a solution from your end. Can you please arrange refund for the defective product I received.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience, as this is not the level of service we aim to provide.
I have reached out to you directly via email. When you have a moment, please check your inbox at your earliest convenience, as we would love the opportunity to assist you and work towards resolving this matter.
We appreciate the disappointment this has caused and hope to hear from you soon so that we can help put things right.
Kind regards,
Ella
Excellent service
Easy to order , delivery information and service excellent. Arrived in perfect condition and courier very polite. Excellent service will definitely order from Bargainmax again.
28. maj 2026
Uopfordret anmeldelse
Highly recommended
Great price, free delivery & delivered so quick! What a great service! Thanks Guys!!
26. maj 2026
Uopfordret anmeldelse
Bought the ice cream cart ,was well…
Bought the ice cream cart ,was well worth the money .....I had read some bad reviews but I am really pleased with this product.my grandchildren love it....would definitely recommend.
19. maj 2026
Uopfordret anmeldelse
I ordered a pool specifically because a…
I ordered a pool specifically because a heatwave was hitting and I wanted it as a surprise gift for my grandson to cool off in. I relied on the next-day delivery promise so he could enjoy it while the weather was perfect.
While the package technically arrived on time, the experience completely fell apart due the courier company that is used Evri !! It was glaringly obvious that the box had been tampered with.
When I opened it, the actual pool was completely missing-the only thing inside was the pool cover.
Because of this security issue of delivery , my grandson missed out on the hot weather. I had to wait 3 days for a replacement to arrive, and by the time it got here, the heatwave had passed and the weather has turned.
It is incredibly disappointing to pay for next-day delivery during a spell of great weather, only to have a tampered box and missing items completely ruin the surprise. Very let down by this experience.
Overall happy with the product and great value just a shame the choice of courier service lets it down
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Kerry,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused with your order. We understand how disappointing this was, especially as the pool was intended as a surprise gift during the heatwave.
We are pleased we were able to resolve this for you with a replacement, and we appreciate your understanding and patience throughout. We also value your comments regarding the courier service and will take this feedback on board as it helps us improve.
We hope your grandson enjoys the pool, and thank you again for your support.
Many thanks,
Grace
Excellent service arrived within 2 days…
Excellent service arrived within 2 days and the product is ideal for my granddaughter she loves it
24. maj 2026
Uopfordret anmeldelse
Great price and packaging and quick…
Great price and packaging and quick delivery
22. maj 2026
Uopfordret anmeldelse
Ordered on a Sunday & delivered on…
Ordered on a Sunday & delivered on Monday with free delivery. Fantastic service, well packaged & a really good price.
18. maj 2026
Uopfordret anmeldelse
Great quality for money and speedy…
Great quality for money and speedy delivery
15. maj 2026
Uopfordret anmeldelse
Having just assembled the bike for…
Having just assembled the bike for grandsons birthday I was a bit disappointed. The actual bike is nice, the instructions however were for 2 different bikes. Upon assembly we discovered that the mudguards & reflectors were for the other model in the manual, not the bike we have. It's too late to send it back for a replacement as I need it for Friday.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Helen,
Thank you for your review and feedback.
We are sorry to hear there was confusion with the assembly instructions and included parts. We have reached out directly to help resolve this for you and appreciate you bringing this to our attention.
We hope your grandson enjoys his new bike and has a lovely birthday.
Many thanks,
Grace
Bargain Max was excellent and they are…
Bargain Max was excellent and they are a great company. I would have given 5 stars if there was choice given for delivery method. There is no choice of courier.
Other than that I think their brilliant.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you so much for your lovely review and kind words about BargainMax. We’re delighted to hear that you had a positive experience with us.
We also really appreciate your feedback regarding the delivery options. Customer feedback is very important to us, and we will certainly take your comments into consideration as we continue to improve our service.
Thank you again for your support.
Kind regards,
Amanda
BargainMax Customer Service Team
Always quick and safe delivery
Have ordered many times over the years. Always delivered quickly and safely. Good prices. Never had a problem. Only positives. Great service.
15. maj 2026
Uopfordret anmeldelse
Parcel arrive quick and my grandson…
Parcel arrive quick and my grandson loved it was packaged well. Delivery service was great, the price of the item was great and was very easy to place the order. Will definitely buy from here again
8. maj 2026
Uopfordret anmeldelse
User friendly and good price
User friendly, great price and fast delivery thank you.
9. maj 2026
Uopfordret anmeldelse
Very Happy Customer
The delivery was super fast and the price of the remote control car was amazing. I am very happy
11. maj 2026
Uopfordret anmeldelse
I am extremely disappointed as i…
I am extremely disappointed as i ordered a doll for my granddaughter’s birthday, but it never arrived, causing me to miss her birthday. Evri failed to deliver it and it was returned to the sender. I was offered a refund, but no good will guesture for the inconvenience.
I then asked for the item to be sent again, and unbelievably the same thing happened a second time. Two failed deliveries using the same courier. I have now requested a refund and awaiting. Very disappointing experience and I would not order from this company again. Order 243176. Date ordered 27.04.26
27. april 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi,
Thank you for your review.
We are very sorry to hear about your experience and completely understand your disappointment, especially as this was for your granddaughter’s birthday. We sincerely apologise for the inconvenience caused by the failed delivery attempts.
Please be assured that your refund has now been actioned. We have also escalated this matter directly with the courier to help ensure this does not happen again in the future.
We appreciate your feedback and are sorry that we let you down on this occasion.
Many thanks,
Amanda
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