Δεν έμεινα ευχαριστημένη με την κράτησή μου μέσω της travelplanet24 διότι δεν υπήρξε αντιστοιχία σε αυτό που νόμιζα πως αγόρασα με την πραγματικότητα. Όταν γράφει στην αγορά Blue star Naxos business... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Πολύ καλή εξυπηρέτηση . . Το αρνητικό είναι ότι χρεώθηκα 3 φορές την αποστολή των εισιτηρίων από το courier καθόσον τα εισιτήρια αποτελούν το ένα συνέχεια του άλλου και δεν μπορούσαν να γίνουν σε μια... Se mere
Όταν έφτασα να παραλάβω το εισιτήριό μου έπρεπε να πληρώσω 1ευρώ για να μου το εκτυπώσουν, χωρίς άλλη επιλογή. Αν είναι να είναι πιο ακριβό το εισιτήριο από το διαδίκτυο έπρεπε ή να μου το επισημαίνου... Se mere
Virksomheden har svaret
Τελικά όμως είστε η travelplanet γιατί το όνομά σας εμφανίζεται διαφορετικά στα mail που μου έχει στείλει ο συνάδελφός σας πάντως του η εξυπηρέτηση ήταν άψογη Απλά ακόμα δεν έχουμε αποφασίσει Από πού... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Athens, Grækenland
- https://travelplanet24.helpscoutdocs.com/
- travelplanet24.com
2,7
Under middel
757 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
εύκολα και γρήγορα τα εισιτήρια στο…
εύκολα και γρήγορα τα εισιτήρια στο κινητό μου
4. september 2020
Uopfordret anmeldelse
Easy to check and to book
Easy to check and to book. The only problem is the fact that compagnies don't offer e-ticket so you have wether withdraw your tickets from the offices (or port) or having them posted to you with a fee.
31. august 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Hi Jim, thank you very much! Yes, we totally agree with you that e-tickets are more convenient! However, the various ticket methods that will be offered are decided by the ferry company you are travelling with. While some of the major companies have already made the switch to e-tickets, hopefully, in the future they will all do so. Until then, you can always check your ticket options during the booking process to ensure you are travelling with a company that offers e-tickets. We hope you have a great trip!
Excellent people.!
12. august 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you so much Aggelos!
It would be 5 starts but it's all Greek
It would be 5 starts but the emails that arrive as the result of a booking are all in Greek. I know it's a Greek site but a nod to internationals with a language choice would be nice.
Helpful advice in reply below, thanks.
12. august 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Hi Sally,
Whichever language you are viewing our website in during the booking process is the language that you will receive your confirmation email in. In this case, what might have happened is that although you were on the Greek page, your browser translated the text to English and you didn't realize the difference. In the future, just make sure you've selected English from the language options in the upper right corner before proceeding with a booking.
Πολυ γρηγοροι και αμεσοι
5. august 2020
Uopfordret anmeldelse
no phone contact
no phone contact, no answer to mails...no nothing....
5. august 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Hello Emmanouil,
We are sorry to hear that you had a negative experience with us. Our team only uses chat and email services (instead of phone support) in order to provide customers with fast and efficient service. That way, we're able to answer multiple people's questions immediately and simultaneously. Also, it means you won't ever have to be put on hold because of large call volume. In regards to your specific situation, we have checked our system and we can see that you contacted us on August 4th at 21:56. Our office hours are 9:00 to 19:00, so the following morning we responded to your message and the issue was solved.
Very good communication and immediate…
Very good communication and immediate help in everything I asked. Thank you very much
31. juli 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you for booking your tickets with us! We hope you have a wonderful trip.
ΆΜΕΣΗ ΕΞΥΠΗΡΕΤΗΣΗ ΠΟΛΥ ΚΑΛΕΣ ΥΠΗΡΕΣΙΕΣ
16. juli 2020
Uopfordret anmeldelse
Excellent chat support
16. juli 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you very much!
Very fast and easy to book tickets…
Very fast and easy to book tickets site. Consolations!
14. juli 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you very much for booking with us Nikos!
Besvarelse fra Travelplanet24
Καλημέρα Αλέξανδρε,
Όπως αναφέρεται και στην σελίδα της ακτοπλοϊκής το online check in είναι διαθέσιμο 48-2 ώρες πριν από τον απόπλου. Έπειτα από έλεγχο στο σύστημά μας, βλέπουμε πως προσπάθησες να το ολοκληρώσεις 1.5 ώρα πριν τον απόπλου και για αυτό δεν σε άφηνε να προχωρήσεις.
Φιλικά,
Γιάννα.
Besvarelse fra Travelplanet24
Thank you very much! We're so glad that you found our site to be user friendly.
Nice website bad support
Website is good. Services are very efficient. Unfortunately there is no way to call a company’s representative which in cases of a problem is useful. Instead there is a chat room which is not as immediate as it should be.
5. juli 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
The reason our team only uses chat and email services (instead of phone support) is in order to provide customers with fast and efficient service. That way, we're able to answer multiple people's questions immediately and simultaneously. Also, it means you won't ever have to be put on hold because of the large call volume. We are available Monday - Friday anytime between 9am and 7pm. So, in the future, if you ever need help, please reach out to us either via email, social media or through the chat feature on our website. We'll get back to you as soon as possible.
Great site and easy to navigate
Great site and easy to navigate. It would be great to be able to check different tickets at once (island hopping for ship tickets or country hopping in air tickets) and then be able to also book them at once.
3. juli 2020
Uopfordret anmeldelse
Very good and fast service.Thank you…
Very good and fast service.Thank you very much.
23. juni 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you, Ioannis!
Ε-ticket
Εξυπηρέτηση πολύ γρήγορα και εύκολα για αγορά και προμήθεια ηλεκτρονικού εισιτηρίου.
19. juni 2020
Uopfordret anmeldelse
Navigation and ticket booking
Easy site navigation and order competition. No problems so far (haven’t traveled yet).
8. juni 2020
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you, Nikolaos! We hope you had a great trip.
Fair rates and they provide the option…
Fair rates and they provide the option of invoice when needed, will use again
27. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you! We look forward to assisting you again in the future.
Lacking direct communication with the customer.
Poor search criteria
no direct access to tickets
Lacking direct communication with the customer.
No phone number.
7. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Hello Dimosthenis,
Via our website you can book all available routes provided by all Greek ferry companies. Unfortunately not all ferry operators support online check in and the presence of a boarding card is mandatory. As far as the issue you encounter during your check in is concerned, the ferry company changed their system which resulted in check in failure this past weekend.
Best,
Gianna.
Very good experience!
30. september 2019
Uopfordret anmeldelse
Besvarelse fra Travelplanet24
Thank you Gerasimos! We're thrilled that you had a positive experience with us.
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