Travelmarvel Premium Cruise and Tours Anmeldelser 

327
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We took a tour called Reflections of the Rockies (without the Alaska Cruise). An excellent experience. Our Tour Director (Spencer) and drive (Ravi) were first class. Will definitely use this operator... Se mere

Bedømt til 2 ud af 5 stjerner

Just returned from our 2nd cruise with TM from Budapest to Amsterdam along the Danube and Rhine. Despite telephone calls for information we were given just six days before the start to continue t... Se mere

Bedømt til 5 ud af 5 stjerner

We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Se mere

Bedømt til 5 ud af 5 stjerner

The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

327 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(327)

106 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Needs more planning

Ship and crew were excellent. Tours were rushed, visit to Salamanca was pointless on a Sunday for the free time we had. Guimarães visit should have been longer, after guided tour not long enough left to explore the city. Would not do the Douro river again.👎☹️

14. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for your review. We’re delighted to hear you found the ship and crew excellent. We appreciate your feedback on the excursions, particularly regarding the timing of visits to Salamanca and Guimarães. Your comments have been shared with our product team as we continually review and refine our itineraries. While the Douro may not have been the right fit for you, we’d love the opportunity to welcome you on another river where the pace and style of touring may suit you better.

Kind regards,
Gemma
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Enjoyable river cruise!

Delicious food and very helpful staff.
Spacious cabins with plenty of storage.
Very well organised.

7. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for your lovely review!

We’re so glad to hear you had an enjoyable river cruise with us. It’s great to know the food impressed, the staff were helpful, and that you found the cabins spacious and well thought out — comfort and organisation are key to a relaxing holiday, and we're thrilled we delivered on both.

We’d love to welcome you aboard again for another memorable journey!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 3 ud af 5 stjerner

Travel went smoothly

Everything went smoothly, the boat was nice, staff helpful and food good BUT it really was not entirely suitable for a disabled person taking a mobility scooter (me) and the tour manager failed to advise me of uneven paving on one stop despite seeing me being off-loaded from the boat. That did spoil the particular day and resulted in us staying on the boat and missing other stops. In summary we would not go there again.

31. juli 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We’re pleased you enjoyed the ship, food and the service from our team, though we’re concerned to hear about the challenges you faced ashore. The Douro region is known for its historic towns and villages, many with uneven paving and limited accessibility, and we recognise this can create difficulties for guests with mobility aids. We regret that you were not better advised on this occasion, and your feedback will be shared with our team to ensure clearer guidance is given in the future. Your comments are valuable in helping us improve the support we provide to all guests.

Kind regards,
Gemma
Customer Experience Team

Bedømt til 3 ud af 5 stjerner

Food

I am vegetarian and I felt there was little or no choice most meals. Husband eats meat but he too felt the quality needed improvement.

5. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We’re sorry to hear that the vegetarian options felt limited and that the meal quality didn’t meet yours or your husband’s expectations. APTouring truly values guest satisfaction and aims to cater to all dietary needs. Sharing your preferences ahead of time can help ensure better choices. We appreciate your honest feedback—it helps improve future experiences for everyone.

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

We liked the small # of passengers…

We liked the small # of passengers experience
The food was excellent, always fresh and full of flavours
Our hats off to the Chef and his team. He was very helpful with our dietary needs. Every staff member was very polite, very professional and very patient with the Geriatric passengers. Thank you each one for making our vacation great
The rooms could have been a little bigger.
Our boarding experience was not a pleasant one. We had to drag our suitcases a long distance to get on the boat. This definitely needs improvement

7. september 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for your detailed and thoughtful review!

We’re so pleased to hear how much you enjoyed the intimate atmosphere onboard — the smaller number of passengers really does create a more personal and relaxed experience. Huge thanks for your kind words about the food — we’ll be sure to pass your compliments on to the Chef and his team, especially for their care with dietary needs.

It’s also wonderful to hear our staff made such a positive impression — patience, professionalism, and kindness are exactly what we aim for every day.

We appreciate your feedback about the room size and the boarding process. We're sorry to hear the embarkation wasn’t as smooth as it should have been, and we’ll be sure to pass this along to the team to help improve the experience going forward.

Thanks again for sharing — we hope to welcome you back soon for another great holiday!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

I thought the ship was excellent

I thought the ship was excellent. The staff were helpful and very pleasant.

Food was good and varied.

optional trip was the only thing that I didn't think was good value

7. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for your thoughtful review!

We're so glad to hear you found the ship excellent and enjoyed the service from our helpful, friendly staff. It’s also great to know the food hit the mark with its variety and quality — we take pride in offering something for every taste.

We appreciate your honest feedback about the optional trip. Guest insights like yours help us continuously improve and ensure every part of the journey feels worthwhile.

We hope to welcome you back on board again soon for another wonderful experience!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Amazing holiday

Amazing holiday, staff friendly and so professional. Room clean and tidy and comfortable met all my needs. Food of a high standard and prepared and presented beautifully. Trips enjoyable and informative.

8. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for your wonderful review!

We’re so pleased to hear you had an amazing holiday with us. From our friendly, professional staff to the comfortable rooms and beautifully prepared food — it sounds like everything came together to create a truly memorable experience.

It’s great to know you enjoyed the trips too — we love making every outing both enjoyable and informative. We’d be thrilled to welcome you back for another unforgettable journey!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Absolutely five star all the way if I…

Absolutely five star all the way if I had to find a fault it would be be as trivial as softer toilet paper please and that is the only fault. Start to finish nothing was too much trouble tours fantastic very knowledgeable guides the 8 days went so fast we are saving so we can do another cruise with Travelmarvel they have got it right we were spoiled start to finish Highly recommended

12. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you so much for this fantastic review!

“Absolutely five star all the way” — we couldn’t ask for higher praise! We’re so glad to hear you felt truly looked after from start to finish, and that everything from the tours to the service made your 8 days fly by. Our guides will be thrilled to hear their knowledge made such an impact.

We also appreciate your light-hearted feedback — noted on the toilet paper!

It means the world that you're already saving for your next cruise with Travelmarvel. We can’t wait to welcome you back on board and spoil you all over again!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 4 ud af 5 stjerner

Staff and food excellent

Staff were excellent, helpful, happy and attentive without being intrusive. Food excellent. Room good but overfurnished for size. We stacked the two armchairs and coffee table in a corner. They were a nuisance.

12. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for taking the time to leave your review — we’re so pleased you rated your experience highly overall.

It’s wonderful to hear that our staff made such a positive impression with their friendly, helpful service, and that the food was a highlight of your trip — exactly the standard we aim for.

We also appreciate your honest feedback about the room. We understand that space is important, especially on board, and we’re sorry to hear the furniture arrangement wasn’t quite right for your comfort. Your comments have been passed along to our team for consideration as we look at ways to enhance the in-room experience for future guests.

Thanks again for your thoughtful review — we hope to have the opportunity to welcome you back on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Brilliant holiday

Accommodation, staff food , tours all excellent

5. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you so much for your kind words!

We're thrilled to hear you had a brilliant holiday with us. Knowing that the accommodation, staff, food, and tours all exceeded your expectations means the world to our team. We aim to deliver seamless, enriching experiences — and it’s fantastic to know we hit the mark.

We’d love to welcome you back for another adventure when you’re ready!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Great service from start to finish

Great service from start to finish, cruise director and staff couldn’t be more friendly and helpful. Really enjoyable experience

12. august 2025
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thanks so much for this glowing review!
We’re delighted to hear that your APTouring experience from start to finish was “great,” and that our cruise director and staff made you feel so well looked after. We strive to deliver friendly, helpful service and memorable moments — it’s wonderful to know it all came together for you. We can’t wait to welcome you again on board!

Kind regards,
Raychell
Customer Experience Team

Bedømt til 4 ud af 5 stjerner

The boat and it’s crew were excellent…

The boat and it’s crew were excellent as was the food the only area I could see that needed some attention were the excursion’s .The trip to Salamanca was scheduled for a Sunday when everything is closed and the first trip to the winery with food was awful the food was terrible most of it was sent back.Everyone on the trip would sooner have returned to the boat for far superior food but that is the only complaint I have,everything else couldn’t have been better.

3. august 2025
Bedømt til 5 ud af 5 stjerner

MS Estrela

The weather was gorgeous, the ship was beautiful, the food was great, the cabins were great and all the staff including the tour guides were amazing, nothing was too much trouble for them. Will definitely use APT again.

24. juli 2025
Bedømt til 5 ud af 5 stjerner

River cruise

Extremely good from start to finish
All members of the team were very helpful and friendly
Tours all very informative maybe they could have started a little later in the morning
Food and service excellent
Entertainment good

25. juli 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere