They sell tickets without actually having spaces You only find out afterwards when they call and offer you a refund in 3-5 working days Ruined my weekend and all the plans There's no confirmati... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wanted to change my husband's voucher for two vouchers so that my husband and I could go on the same helicopter ride, no problem Alison was very friendly, helpful and made the process very easy to do.... Se mere
After finding it difficult to navigate the website due to the booking I was trying to achieve, I used the customer service phone line, and I was sorted out efficiently. Thank you
Excellent customer service received from Alison & the Trackdays team. I had to extend my voucher, as I'd not left enough time to use it (my bad), and it meant that I couldn't redeem it on line,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Kontaktoplysninger
Threshelfords Business Park, CO5 9SE, Colchester, Storbritannien
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,5
Fremragende
3 t anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful
I spoke to Josh on the phone to book an experience. He was very helpful eventhough the system had a problem and there was an issue with my booking. He went above and beyond to help me and I really appreciate his time and effort
14. januar 2025
Besvarelse fra Trackdays Limited
Hi Lauren, thanks so much for choosing Trackdays to book a driving experience with and for your positive feedback on your booking today. We're pleased to hear you had good customer service from our team with getting this confirmed and arranged.
Besvarelse fra Trackdays Limited
Hi Margaret, thanks so much for your positive feedback on Trackdays. We're pleased to hear you had good help from our customer service team today on your experience voucher booking query.
Beth helped with all the questions…
Beth helped with all the questions asked. I have booked an driving experience for my son who has autism.
Fabulous service. Would recommend. Five stars.
11. januar 2025
Besvarelse fra Trackdays Limited
Hi Geoffrey, thanks so much for your positive feedback and for choosing Trackdays to book a driving experience with. We're glad to hear you had good customer service from our team today with getting this booked in and confirmed!
Besvarelse fra Trackdays Limited
Hi Martin, thanks so much for your positive review and for choosing Trackdays to book a driving experience with - we hope you enjoy it when you attend it! Don't forget to tag us in footage from your event on our social media channels, we'd love to see how you got on! Just use the hashtag #getontrack.
prompt response with fast and efficient…
prompt response with fast and efficient booking
9. januar 2025
Besvarelse fra Trackdays Limited
Hi Chris, thank you for leaving us your positive 5 star feedback and for booking a driving experience with us today at Trackdays. We hope you enjoy it when you attend it - don't forget to tag us in footage of your day on our social media channels using the hashtag #getontrack!
Josh was a great help
Josh was incredibly helpful in selecting the perfect gift for my mother. He assisted with the location and other important details, which I greatly appreciated.
3. januar 2025
Besvarelse fra Trackdays Limited
Hi Kandi, thanks for choosing Trackdays to book a driving experience with and for your positive 5 star feedback. We're glad to hear you had good customer service from our team getting a gift for your mum sorted today!
Besvarelse fra Trackdays Limited
Hi Sarah, thanks so much for your positive feedback and for booking a driving experience with Trackdays today - we're glad to hear you had good customer service from our team getting this confirmed and booked in!
Unacceptable Extension FEE
I've been gifted a £100 voucher. It only lasts 10 months and I need to extend the expiring date.
They do apply a £35 fee, which is 1/3 of the tot value.
This is just unbelievable. Don't buy voucher from this website, the person you will give this to will have to deal with all their crazy T&C.
Overall, Useless gift
30. december 2024
Uopfordret anmeldelse
Besvarelse fra Trackdays Limited
UPDATE: 31st December 2024, 11:16am
Good morning Andrea,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
Thank you as well for your swift response to our Information Request email we sent you, it is much appreciated. Having investigated your booking further, we can see that the voucher you purchased was bought on 26th February 2024.
The standard period to redeem and use a voucher for a driving experience purchased on our website is typically 10 months, or 14 months for an additional fee when the voucher is purchased at checkout, which in this instance was bought and gifted to you by another person.
Unfortunately, we do not hold customer information on the voucher until it is redeemed and used towards an experience, so we are unable to make contact to notify of when a voucher is close to its expiration date. Indeed, we do state in the Terms and Conditions on our website that you are advised to redeem the voucher as soon as they receive this, as once a voucher has expired, it is unable to be redeemed, transferred or used.
As regards to the extension fee, unless in exceptional circumstances, this will apply to all requests made for an extension of a voucher's validity period.
Thank you again for your feedback.
Kind regards,
The Trackdays Team.
Alison was really informative and…
Alison was really informative and helpful - going the extra mile with bespoke advice and service.
Very knowledgeable and professional.
28. november 2024
Besvarelse fra Trackdays Limited
Hi Mark, thanks for booking a driving experience with Trackdays and for leaving us your positive feedback - we're glad to hear you had good customer service from our team getting this booked in and confirmed today.
False advertising
The company doesn't provide clear direction around their gift cards and will not help out even at Christmas. Very very poor. I ordered a gift card as a present from Spadays.co.uk, what arrived was a trackdays.co.uk card. Sure, they're interoperable, but there's no clarity around what you're ordering and a racing car card is definitely NOT the same thing as a spa break card. Their customer service was combative and ultimately unable to provide any support, despite not having sent the product I'd expected. So an unclear website means I wasted my money and an unhelpful customer service team meant there was no recourse.
Useless, I would never recommend them. Who would have thought in the modern era that companies would resort to deceptive advertising and NOT own up to their failings?
22. december 2024
Uopfordret anmeldelse
Besvarelse fra Trackdays Limited
Good afternoon,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
I have looked in to this for you, and cannot agree that there was any false advertising. The postal pack that you received, is clearly displayed on the website, prior to opting to have postal delivery, the picture shows exactly what will be in the pack, as acknowledged by you in our conversation with you today. It is extremely clear that the pack is branded as trackdays.
As a gesture of goodwill, we will refund the postage, on this occasion. However I must firmly dispute that any of the advertising around the postal package was deceptive, it is quite clear from the photo, in the postage section, what will be dispatched.
The Trackdays Team
Alison was really knowledgeable and…
Alison was really knowledgeable and very helpful.
She even gave me a return call to update me on availability of cars. I thought that was lovely.
13. december 2024
Besvarelse fra Trackdays Limited
Hi there, thank you for taking the time to leave us some feedback on your booking experience. We're so glad to hear you experienced helpful and knowledgeable customer service from our team! All the best - The TrackDays Team.
Help with a delivery issue
When there was a problem with delivery, Beth was straight in to it and helped sort it out.
She has responded promptly whenever I emailed and has given me the advice needed to rectify the situation.
19. december 2024
Besvarelse fra Trackdays Limited
Hi Tracy, thanks for taking the time to leave us some feedback on your booking experience. We're so glad you managed to sort out your delivery and you received helpful customer service from our team. All the best - TrackDays.
Quad Safari Maidstone
I got through straight away to Becky who handled my enquiry with ease, there was a slight hiccup with my bank when it came to making payment but Becky sorted that out immediately for me by sending a link to enable the payment to be accepted. All in all it was a perfect experience for me.
18. december 2024
Besvarelse fra Trackdays Limited
Hello Mr Hubbard, thank you for booking a Quad Biking Experience with Trackdays today and for your positive feedback - we're glad to hear you had good customer service from our team getting this booked in and confirmed over the phone!
Excellent customer service
I had a bit of difficulty purchasing a gift card online but I think that was down to an error on my part. Before trying to buy another one online I called customer service to check. Beccy was very helpful, confirmed it hadn’t gone through and happily took payment over the phone. She was very helpful and I would recommend this site.
18. december 2024
Besvarelse fra Trackdays Limited
Hi Annmarie, thanks for your positive feedback and for choosing Trackdays to book a gift card with. We're glad to hear you had good customer service over the phone from our team today with getting this confirmed and booked in!
They were very helpful.the date was to…
They were very helpful.the date was to late for me and customer service sorted immediately an alternative for me.absolutely amazing customer service.i booked with track days multiple times now and experience was always great.thank you so much guys!!
18. december 2024
Besvarelse fra Trackdays Limited
Hi Jill, thank you for leaving us your positive feedback on your driving experience booking you made with Trackdays - we're glad to hear you had good customer service with getting this confirmed and booked in and we're glad you enjoyed your experience!
Besvarelse fra Trackdays Limited
Hi Rachel, thanks so much for your positive feedback on Trackdays, we're delighted to hear you had good customer service from our team with getting your booking query resolved today.
Beth did everything she said she would…
Beth did everything she said she would do AND MORE. She inherited a problem and owned the matter to deliver an immediate resolution. THANKS BETH x
16. december 2024
Besvarelse fra Trackdays Limited
Hi Paul, thanks so much for your positive feedback on Trackdays - we're glad to hear you had good customer service from our team resolving your booking query today!
Proactive and very helpful customer service…
A very helpful and proactive customer focused approach to resolving a problem which was entirely of the customer's making. Thank you Alison for generously walking the extra mile for me and to ensure my son received his exciting driving experience Christmas present for the right date and time. You calmly listened, understood and acted in a very impactful way which gives such a good impression about the company you work for. My son is really looking forward to this exciting experience. Thank you so much for your help and support.
14. december 2024
Besvarelse fra Trackdays Limited
Hi Matthew, thanks for booking a driving experience as a Christmas gift for your son with Trackdays - we hope he enjoys it! Thank you as well for your positive feedback, we're glad to hear you had good customer service from our team today with getting this booked in and confirmed.
Good old fashion customer service
I’d been looking at one of the helicopter rides for a few months on another site which was cheaper but they didn’t not have customer facing customer service or even a contact number. I felt safer speaking to a person rather than buy online from a little known company, hence my contact with Trackdays. From the moment my call was answered by Alison I was put at ease. Alison was happy explained the process and answered all of my questions/queries. As this was a Xmas present I explained there may be some further queries from the recipient of the present. Alison was kind enough to offer to be the point of contact for him once he’d received the present. The service received today reminds me of the good old days of decent customer service and agents taking ownership within their jobs. Thank you Alison and well done.
ADDITION TO MY PREVIOUS REVIEW: Although Alison had advised me the item would be posted by first class I was totally shocked when the item landed on my mat before 11am. For ordering to receipt was less than 24 hours!! Excellent service. Thank you Trackdays.
13. december 2024
Besvarelse fra Trackdays Limited
Hello Carmen, thank you for leaving us your positive 5 star feedback and for booking a helicopter ride experience with Trackdays. We're glad to hear you had good customer service from our team getting this booked in and confirmed today.
Really Helpful
Alison from Track Days was very Friendly and helpful. Sorted my problem out right away.
13. december 2024
Besvarelse fra Trackdays Limited
Hi Tracie, thanks so much for your positive review and for booking a driving experience with Trackdays. We're glad to hear you had good customer service from our team with getting this booked in and confirmed.
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