Tough Mudder Anmeldelser 262

i have for 3 weeks prior to my race been trying and get a refund as i have had covid and i am now suffering severely from long covid i have been emailing two SO CALLED CUSTOMER SERVICE MANAGERS !!!! neither of them showed any compassion or understanding to my issues they both stood behind there company policy of 0% refund .As a company they should learn how to conduct there selves in a understanding and humane manner

Absolute scammers!!
Me and my partner tested positive for covid 2 days before the event
Online it clearly stated any purchases made online are able to get a full refund if cancelled 48hours before the event both me and my partner sent an email requesting a refund with proof of positive test
After a Couple months waiting for them to respond I finally got a reply of them refusing refund, they said refunds only eligible if cancelled 48hrs after the purchase was made :/ i went back on the website to check this, shockingly the refund t&cs had changed (surprisingly during the time the head of tough mudda had resigned and the company had claimed bankruptcy) :/
I wish i had screen shot the page where it actually said 48hrs before the event
What a waste of nearly £200
I refused to accept them to move my ticket to another event as i am 10000% sure on what i saw online both me and my partner witnessed this
No way will i ever book to do this event in the future
I will definitely be taking this further they have no clue whats coming for them

I would give 0* if I could! Have been trying to contact them for months for a refund for an event that was cancelled numerous times, no reply or refund to date

Our Tough Mudder was delayed a year due to Covid which was unfortunate. I was happy to delay my entrance to the 2021 Tough Mudder in Scotland. Unfortunately this got cancelled at the last minute (7pm on the Friday night before the Saturday and Sunday events). As infuriating as that was (I was already up in Scotland for the weekend at this point to prepare for the event) I gave them the benefit of the doubt as they offered an option to a delay to another event or a refund. Me and my girlfriend opted for a refund immediately. This was nearly 3 months ago. My partner has not received a refund at all. I did receive a refund of £69 but paid £79 so have chased via email several times over the last 8 weeks. Neither of us have had a response or even an acknowledgement of our emails. All the while, Tough Mudder send out marketing emails almost daily and post to Facebook all the time. There is no phone number for them. I can see from the reviews we are not the only ones. My partner has done the event 3 times already and I had never done it before so it's pretty woeful to treat both new and repeat customers this way. They should be ashamed but I assume from the way they have not responded to anybody they know what they are doing and don't care.

Excellent experience, teamwork like I've never experienced before , the obstacles are amazing, from giant hay bales to amazing monkey bars with wheels , exclusive to tough mudder.
Thoroughly enjoyed it & met some new friends, ill be doing another one for sure 👍

I'd give 0 stars if I could because while this looks fun you will get nowhere if you can't go. "No questions asked" refund policy for 48 hours and you have to pay an extra "refund guarantee" fee to extend the period. There is no customer service phone number and even if you manage to find it "no one is available to take calls" and you can't leave a message. Their refund page pops up with a 404 error and you have to wait 3+ months to get a response from customer service via email. After paying the extra fee due to the pandemic I was DENIED my refund when they finally got in contact with me. At this point they have flat out stopped responding to my emails.

If I could give zero I would. Like everyone else- absolutely appalled by their non existent customer service. Money making extortion is the aim of their game. My event was cancelled in the end and I am still waiting on refunds. Emails are unanswered and there's no other way of contacting them. Yet my inbox is full of numerous marketing emails from them. DO NOT GIVE THEM A PENNY. I've heard numerous stories of people with extenuating circumstances unable to compete and they refuse to give refunds. Ive heard them charge "cancellation fees" that just so happen to be the exact amount that someone is due in a refund. Absolutely disgusting company. I've taken part in a few now but had my eyes opened this year and will NEVER give them a penny again.

Same story as everyone else here: my original event is being "postponed" by a year, so Tough Mudder is claiming that the event hasn't been cancelled. Emails to customer service go unanswered for long periods of time. Terrible service and a ridiculous way to treat first-time (and last-time!) customers.

I understand that TM had to move the event date because of covid, that is completely fine. However, I have sent over 4 emails with no response as I cannot attend the rescheduled date.

They can find the time to send a multitude of marketing emails but yet cannot provide a refund to loyal customers who cannot attend rescheduled dates.

I would appreciate it if I could be refunded for the event I could not attend due to the change in date. Poor customer service not to even get a response or provide a phone number. Please provide a refund ASAP.

I am giving one star, solely because our charity will make some money from this event on Saturday. Otherwise I think they are a dreadful firm to deal with. We are bringing a team of adults with learning disabilities (around 30) to either watch or participate! This group do not have bank cards, mobile phones or e mail addresses, so are unable to 1….Carry out lateral flow tests without a lot of help
2…have no facility to upload results ( all of them already double vaccinated)
3….would have to pay £15 to have it done on site, despite someone who was there earlier in the year, not being charged
4….Only have cash to purchase drinks etc
5….we have advised Tough Mudder if all of the above points, which they have ignored
This is blatant discrimination against disabled people as they will not make any concessions for them
Personally, it took me 4 strongly worded e mails to just get myQR code ( as a spectator to be sent to me)
We were in a packed football stadium last week…..no lateral flow test needed!
Ther is no way to contact this company by phone.
I would strongly advise against anyone using Tough Mudder….they do not deserve your hard earned money
I am now, as Chair of our charity, contacting our local MP and seeking advice on how to make a formal complaint about Disability discrimination
(Plus……why are we paying to watch? I watched my niece 2 years ago…..no charge)

After contacting on a number of occasions regarding my refund for my ticket, I finally received a response stating that they would issue my refund as it was inline with their refund policy. 2 months and approximately 5 emails later and j still have not received my refund. Appalling and stressful service!!!!

Appalling service from their customer services. Completely ignored after multiple times to contact, looking through all the previous reviews and twitter posts this is their standard mode of operation.

Tough mudder is sold on the name...ie: mud being the operative word.
Be careful an read city runs there is no mud
Very disappointing

No replies from customer service by email. No phone number to ring apalling service. Don't use

The event itself is great fun. But god help you if you have any issues - customer service is appalling. No phone number, emails go unanswered and any changes are chargeable. They also structure things so you can change events (For a fairly hefty fee - but ok) problem is there will be nothing available in your area so you end up changing once to a new event, then again a few months later to get an event in your area. Very clever way of scalping more money from people.

I had to cancel my place at the London West event in May 2021 due to COVID. I have tried contacting customer services so many times to request a refund or a transfer and am frankly disgusted that here we are about to move to September and I’m yet to have a response when the automated reply states they will get back to you within 10 days. Interesting that the other members of my team had almost instant replies even though I made contact before them. I have tried the online form, email, Facebook messenger and Instagram. I’m sure the events are great and I was looking forward to it but now will never bother as the experience is so poor. It’s impossible to find a number to call and actually speak to a human - I expected better things from a large and established brand. If anyone knows how to get them on the phone please post!

I'm rating two stars, as the event itself was well organised on the day and a lot of fun for the participants (we were spectating). However the customer service is non-existent so I can totally understand the litany of complaints here.

We had a couple of problems booking - both related to the inability to contact anyone (no phone number, and emails go unanswered). We did not receive a barcode ticket for one booking and only heard back from customer services after the event had taken place saying they were closing the case as I hadn't "confirmed it" despite having chased it up several times. We were granted access on the day anyway without a barcode.

I am still waiting for a refund for a booking that went through twice, but won't hold my breath given the experiences of others on here.

My money has been stolen by this company - I've contacted them numerous times via email as there is no phone number. I have a hysterectomy operation which I got the date for months after I booked the Tough Mudder. I informed them of this and how a refund is the only option for me due to the nature of the operation and recovery time. Nothing. Then out of the blue a response saying their Customer Service company had been in touch and had no reply, and therefore unless I replied immediately, my case would be closed. I HAVE HAD NO CONTACT from any Customer Service team. Obviously I replied immediately telling them this - NOTHING back. Lies, thieves, only care about profit, very unhappy.

The event item happened OK. However, the level of customer service has to be one of the worst I have ever experienced.

There is not chat or phone number to speak to someone. Email take between 6-8 weeks to get a response from, which in my case were after the event.

Still waiting on getting a response to at least 2 other email.

Complete con - Would rate lower if I could!

NEVER EVER BOOK WITH TOUGH MUDDER!!!!!!!!

Booked as a group for the Scotland event due to take place in July. Due to COVID each member of our group was given a completely different day to what we request and all different start times. I understand why this was done, but at the time the option to refund was not offered (the event was later cancelled).

I explained why my group could not rebook for next year and also that expecting me to find 7 people to replace my group was an impossible task. After waiting what felt like an eternity to get a response - I was told my query was being passed on. That was the 6th of July - and guess who is still waiting.

Truly shocking customer service. Feel like I have had my money stolen.