Excellent customer service! I had an issue with my Perfect Prep Pro dispensing too much water. I would like to thank Davide, Nicholas, Isabel, Anthony and Susie for all their help. They were very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We was using the tommee tippee chat to ask questions regarding a product unable to find anywhere. We have then received emails from both Sophie (senior parent-care specialist) and Florence (parent -... Se mere
Virksomheden har svaret
Beverley helped me. I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went... Se mere
Virksomheden har svaret
Our Tommee Tippee PrepGo Flask was not working correctly and needed help to resolve due to having a new born. Beverley was very kind and helpful in helping us resolve the problem as soon as possib... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Great customer service. Excellent response time and they worked quickly to resolve the issue. Special thanks to Thomas who was very helpful.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Alev,
Thank you for leaving a positive review of your experience with Thomas.
It's great to hear how responsive and helpful he was!
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service. Little boy broke a part for my pump and they sent me another one out straight away. Absolutely brilliant 👏
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are so happy to hear how quickly they were able to offer you a replacement part for your breast pump so that you can continue using this!
Best wishes,
Tommee Tippee
We had an issue with our horn size in…
We had an issue with our horn size in that the default supplied was too small. Support solved this immediately and shipped out new sizes free of charge.
This was for the double breast pump.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Graham,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear that our Parent-care Specialists were able to get you some bigger horn sizes for your breast pump!
Best wishes,
Tommee Tippee
They were very helpful
They were very helpful. pump works great too. bottles are good too. but they are expensive. probably for a eeason
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello ProDriver,
Thank you so much for the 5 star Trustpilot Review.
We really appreciate you taking time to make the review and appreciate the feedback on the price of the bottles and how helpful the breast pump is.
We use the highest quality plastics for your bottles to make our bottles which can be steamed and boiled so able to withstand very his temperatures, as well as being BPA free.
We hope you enjoy using your bottles and breast pump, please contact us if you need any support.
Kindest Regards.
Tommee Tippee.
Besvarelse fra Tommee Tippee UK
Hello Alanna,
Thank you so much for taking your time to leave a 5 star Trustpilot review.
We are so glad to hear that you had an excellent experience when you last spoke to use and found us very helpful.
We hope to surpass your expectations when you speak to us again.
Warmest Regards,
Tommee Tippee.
Kindness goes a long way
Martin was truly amazing and so generous and kind to me today! Thank you xx
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Kayla,
Thank you for taking the time to leave a review of your experience with Martin.
It's great to hear how generous and kind he was when assisting with your query!
Best wishes,
Tommee Tippee
Great products and even greater…
Great products and even greater support! Our LED display colling flask had an issue and Honor helped us immediately with a replacement over the phone that we send all the proof. Except from the super great products for our little one it proves that the company has great people - like Honor - who really care about us (the parents)!
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Georgios,
Thank you for leaving a review of your experience with Honor.
We are so pleased to hear how caring she was when assisting with your PrepGo!
Best wishes,
Tommee Tippee
It was so refreshing to speak to real people
It was so refreshing to speak to real humans and get very helpful and detailed responses. Had an issue with our PrepGo Portable Formula Feed Maker and from the initial email to the issue being resolved and a replacement unit being sent out was less than 2 hours, not the normal 3-5 business days for an initial response like others. We were speaking with Honor, Harry, Izzy and Jo, and all of them were perfect at correspondence and exactly what you want. Would definitely recommend to anyone!
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Brad,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's wonderful to hear how quick everyone was able to resolve your query about the PrepGo to ensure you have one you can rely on going forwards!
Best wishes,
Tommee Tippee
Beyond grateful to Tayla from Tommee…
Beyond grateful to Tayla from Tommee Tippee. Tayla was not only considerate and understanding of my issue, but did her utmost to source a replacement, ensure it was the right one and get it sent out. Having worked in the consumer sector and audited customer service, Tayla was outstanding. Thank you Tayla. RC.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi,
Than you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how considerate and understanding she was when assisting with your query, being able to arrange a replacement for you.
Best wishes,
Tommee Tippee
Absolutely fantastic was speaking on…
Absolutely fantastic was speaking on Facebook page got a speedy reply and the service I needed thank you I believe I spoke with Martin
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Abbie,
Thank you for your feedback.
We are thrilled to read your review of the service you received from Martin; it is wonderful to hear how happy you are and that your issue was promptly resolved.
We greatly appreciate you taking the time to leave your kind words.
Best wishes,
Tommee Tippee
Lovely customer service…
I had a lovely customer service experience when I ran into a problem with my order. I would like to thank Honorine for helping me with my order, she made the experience seamless and solved the issue really fast.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Radika,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how she was able to help with your order and get everything resolved seamlessly and quickly.
Best wishes,
Tommee Tippee
Amazing customer service from start to finish 🩷
⭐⭐⭐⭐⭐
Absolutely fantastic customer service!
I had an issue with my PrepGo flask where the lid was only flashing red. I contacted customer service and they were incredibly helpful, friendly and professional throughout the whole process.
They asked a few questions to troubleshoot the problem and, even though I didn’t have my original purchase confirmation, they were still able to help me and arrange a replacement for me.
The whole process was quick, straightforward and completely stress-free. It’s so refreshing to receive such good customer service, especially when you’re dealing with something you rely on every day with a baby.
Thank you so much for being so helpful and for sorting this out for me. I really appreciate it and would definitely recommend the PrepGo and the company based on my experience! 🩷
Shout out to Jo who dealt with my query!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Kirsten,
Thank you for taking the time to leave such a lovely review of your experience with Jo.
It's wonderful to hear how straightforward and stress free the process was and that Jo was able to offer a replacement PrepGo for you that you can rely on going forwards!
We really appreciate your comments 😊
Best wishes,
Tommee Tippee
I messaged support about replacement…
I messaged support about replacement parts for some old Tommee Tippee cups, not expecting much. Unfortunately the parts are not sold or provided separately but Beverley and Izzy were super responsive and they managed to arrange some replacements.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Stu,
Thank you for leaving a review of your experience with Beverley and Izzy.
It wonderful to hear they despite not having the parts you needed for your cups, they were able to organise for some new ones to be sent out to you.
Best wishes,
Tommee Tippee
Rapidcool
My Rapidcool unfortunately broke this morning, I contacted customer services and spoke with Cienna. She quickly and efficiently sorted my problem and has arranged a replacement to be sent out. Amazing customer service from start to finish!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Ella,
Thank you for taking the time to leave a review of our experience with Cienna.
We are so pleased to hear how quickly and efficiently she was when assisting with your query and was able to arrange a replacement for you!
Best wishes,
Tommee Tippee
I wrote to tommee tippee on Facebook…
I wrote to tommee tippee on Facebook due to some discontinued dummy’s. They kindly offered to send a free sample to me for my little one to try then went of their way to find the dummies I originally wanted on amazon even tho they were discontinued. Florence and Cienna went above and beyond. Absolutely brilliant customer service
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Amy,
Thank you for taking the time to leave a review of your experience with Florence and Cienna.
We are so pleased to hear they both went above and beyond to help you try to find the Soothers your little ones likes. Hopefully the alternative they were able to send is similar enough that the transition is seamless!
Best wishes,
Tommee Tippee
Thank you!
Beverley was extremely helpful in dealing with an issue I’ve had with some bottles, resolving the issue and also offering some advice and product information. Great customer service!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Jake,
Thank you for taking the time to leave a review.
We are happy to hear Beverley was extremely helpful and got your issue resolved as wells providing some helpful resources.
We hope you continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
Didn't receive order
Didn't receive order, no update provided, constantly have to follow up for update
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello,
Thank you for taking the time to leave us a review.
We are so sorry to hear you have not received your order as well as having no updates.
We would love to get this looked into and resolved for you.
Please give us a call on 08085 97 9899 so we can get this resolved for you.
Best wishes Tommee Tippee.
I had an issue with my steriliser and…
I had an issue with my steriliser and contacted Tommee Tippee for help. Their customer service was excellent. They listened to my concerns and arranged a replacement for me without any hassle. The team was very helpful and understanding throughout the process. Really happy with the service and would definitely recommend them.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Soban,
Thank you for taking the time to leave us this lovely review.
We are so happy to hear that our team of parent care specialists were able to arrange a replacement for you and were so helpful.
Please do not hesitate to contact us again in future.
Best wishes,
Tommee Tippee
Replacement valve! Great CS
I needed a replacement valve for my son’s sports cup. No hesitation they agreed to send me a new one out. Waived the charge and postage fee even though I expected to pay. I lost it … well I don’t know how it’s came loose and disappeared but yeah, I was expecting to pay.
Thank you soo much, this means my son gets his cup back and the customer service is brilliant!
This was all done through the chat service. Done within a few messages. Fast replies! Thank you guys! 👏🏼❤️
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how helpful they were with your cups to make sure your little boy can still use these!
Best wishes,
Tommee Tippee
Bottles
Messaged tommee tippee and got connected with Nicholas and they sorted my problem quickly and efficiently! Im so happy with the customer service provided! Thank you!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Imogen,
Thank you for taking the time to leave a review of your experience with Nicholas.
We are so pleased to hear how helpful and efficient he was when assisting with your query.
Best wishes,
Tommee Tippee
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