TOG24 Anmeldelser 

As always great help and service at the Keswick branch. Lesley was great and signed me up for the TOG24 points system. Sally was great with our 3 dogs when we visited and had treats and fusses for them while I selected a couple of new tops.

Product defect on an expensive raincoat.
I am disappointed to write this review as a longstanding customer of TOG24. I have purchased many clothing products across their range over many years. Many of those clothing items are still in great condition after plenty of use.
I purchased a TOG24 Glenton Long Raincoat in July 2024 for use in bad weather conditions. I did not use it until the Autumn & Winter 2024 & and even then on not many occasions, as I also have a lightweight TOG24 waterproof. Once again in 2025 the coat was only used periodically (not at all in the Summer) & then in Autumn & Winter 2025/2026. The number of times in total is therefore very low. A few weeks ago I noticed that the fabric on zip (on the righthand side where it connects to the lefthand side) was fraying & has now completely split. This is a high quality, expensive coat (approximately £160 list price), it's extremely waterproof & tough in all other parts & I was very happy with it's performance. However, for such an expensive outdoor coat, I would not expect this to happen after such a relatively short time & think that the zip is not fit for purpose. I know that there is only a 12 month warranty, but under the circumstances I thought that TOG24 would respond positively to a request for a replacement coat. I have had a totally negative response from the company & they can only suggest that I ship it off to a company in Lancashire & pay for the costs & repair. When there is such an obvious product defect I would have expected,as a loyal customer, a positive response to my request for a replacement. As I mentioned earlier, I am disappointed to have had to write this but I now feel that I won't be buying any more of their products.

This coat is so well made, and fits my small 10 month old Patterjack puppy really well. It's thick, waterproof and reversible, with the other side being reflective. It's brilliant for the price.

Got a gorgeous rose pink fleece then realised Im not the only one 🙄 very popular with my colleagues. So changed it for a smokey teal colour, easy peasy! Staff so helpful 👏

These base layers are amazing. So soft. So comfortable. And definitely warm. Amazing and beautiful colours

Called this evening to Tog24 in Kildare village. The staff were very helpful and pleasant, not pushy or off putting. As I browsed around tge shop tge staff chatted and gave good advice about a coat I was looking at. I came back later with my wife and bought the coat. The staff were so good. I bought the coat and was delighted with my purchase. I would definitely shop here again. All praise for a great experience.

A huge thank you to the lovely staff in Horwich Middlebrook who exchanged my daughter's coat today. Your kindness and helpfulness are much appreciated.

Excellent base layer. It’s saving my life in this damp cold today

I love the coat I have. Cosy and great quality. The downsides are the zip and cuffs. The two way zip is incredibly difficult to engage. Sometimes I have to give up and just use the velcro fasteners thus defeating the warmth efficiency. I would never want to use the alternative purpose of the zip ie open from the bottom of the coat. I do not like elasticated cuffs.

Collet the sales assistant was excellent in her knowledge of the products and her advice on the fitting and style that suited us best.The result was we bought two jackets . Would recommend Tog 24 at Bolton.

Great coat. Smart, and comfortable. Problem with the press stud was quickly resolved by helpful staff.

Not so good if you have to do a return. You have to pay £2.95 and print your return label. Only buy if there is a shop near to you return free of charge. Personally I will never shop with them again online, it's just not worth the risk.

Great customer service

I am so tired of having to thrown away puffer jackets because of misleading washing labels. Over the past couple of years I cant even record how many puffer jackets I had to send to recycle bin due to misleading washing labels. We buy a puffer jacket and after 2-3 months of using it and sweating we put them on the washing machine according to washing instructions on first time its gone. The Nanton Tog24 Jacket puffer filling gets clumped after first washing and it is clearly due to the filling not been stiched properly to the jacket outer shell materials and when I tried to complaint by sent the company an email about the issue they sent a replying saying how to wash and dry the jacket! We all know thats bad sewn jackets that are made to get clumped after washing it so we have to disposal and buy another one! Cant no longer fool us! The Nanton Tog24 Jacket Jackets are not washable!!!

Loved my quilted jacket until I washed it. Despite following all instructions, all the filling fibres have clumped together, leaving no insulation at all in most of the jacket. Really disappointing as I washed a similar Jack & Jones jacket which has come out perfectly. All our family have bought jackets and hoodies from Tog24 but if they become unwearable after one wash, we won’t be buying again.

No hassle refund for sale items purchased which were too big.

Good service.

great service as always very friendly
lots of choices never come out without buying anything

Great selection of coats wanted a waterproof one,all sizes available brilliant got i wanted, staff were friendly and helpful will be back for summer tops

I purchased a jacket online in a size 14, but when it was delivered it was HUGE and at least 2 sizes bigger than a 14, gaping around the waist.
I paid £3.95 to have the jacket delivered and when I contacted customer services I was told I would have to return the jacket at a “processing”cost of £2.95. That is nearly £7.00 total delivery/return costs. I was not given good customer service, and was told it was my fault for not checking customer reviews and measuring myself and looking at the size guide. I have never purchased an item of clothing in a size 14 and had to go to these lengths before.
I raised a complaint and was given the same answer, I would have to lose the £7.00 and return the jacket.
Take care buying from this company.