TOG24 Anmeldelser 

Very happy with my purchases, the shop assistant was very helpful and polite, he got me exactly what I needed. Thank you

Lovely staff - great quality goods at great prices

The staff were helpful, with out being pushy. Pointed me in the right direction and left me to make my own decision.
Good quality clothing.

Overall, a great experience but 4 stars because of confusing communications at the beginning. I bought a fleece from TOG24 website but it wasn't suitable for my son. I found it difficult to find any instructions for returns as I didn't receive a confirmation email.
However, a phone call to the local TOG24 store sorted things out very quickly. They were extremely helpful, explained that I could bring it to the store and I would get a refund back onto the original payment method, even though it wasn't paid by card but via PayPal.
It's refreshing to find a straightforward, integrated purchase and return process these days, rather than being told 'oh that's not our department, you'll have to call x/y/z, fill in forms A-H and sing Yankee Doodle Dandy etc.

Very helpful and polite staff and easy to find the garments you are looking for.

Excellent service from attendant pointed out what I required and very pleased with my purchase

Lacey was really helpful finding me the item I needed by even going into the stock room to find additional items. I’ve not been to the shop before so will consider going again thanks to her positive & supportive help.

This happy customer.
The 2 gentlemen at the TOG24 Swindon outlet store are fantastic examples of great customer service.
Both helpful, patient, and knowledgeable about the products - I have left the store very happy with my coat purchase - which was excellent value for money also
Long trip from North Bedfordshire, but absolutely worth it and will definitely be back again.

Excellent service, great price and quality clothing

My wife and I have been buying clothing from TOG 24 for a few years now and whilst I am sure it is made in countries all around the globe, the quality is generally very good.
I must admit that we do buy a lot of our gear when the Sales are on but that is what they are there for.
Their delivery is always very quick and on the odd occasion that we have had to return something, there are no quibbles and an immediate refund or exchange.
They have a good range of quality clothing for most tastes and budgets.
I totally recommend them and will be continuing to use their excellent service.
Thank you.

Brought a coat from TOG24 it’s a year old 21st Jan this year… the zip of the pocket has broke last week. Emailed them as it’s under warranty for a year. But all they’ve are offering is repairing the coat but that means I have to post it off & it’ll take 10 days to repair from when they get the coat. They offered me £15 for me to get it repaired which I’ve been quoted £30 but they are busy and can’t do it yet!!

What do I bloody do send it off & be cold!! What am I supposed to do for football. Being a footie mum you know how bloody cold it is standing & watching!! I don’t have any other warm coat!!

Previous quality of several items has been great , including 3 pairs of joggers and I have been a repeat purchaser. On Black Friday I ordered another pair of joggers absolutely identical to a pair I already had. I put both pairs side by side but stupidly didn’t try them on, I didn’t think it was necessary. Big mistake! A few weeks later when I did put them on they were cut like hipsters, sat below my waist and when I bent over or sat down they hung low and a great expanse of my knickers was visible. Obviously very uncomfortable too. I took this up with customer service who appeared extremely helpful and sent a link to print out a returns label. I had already asked for a replacement pair. A few days later I received a standard email informing me of a refund minus the cost of return postage! Cheap skate! Was it worth losing a customer over?! Purchased a replacement pair of joggers elsewhere!

Very good service

Great service from the ladies in the shop in Skipton as usual.

Love TOG24. The clothing wears well and also washes well too. So cosy to wear

The staff in the store at Braehead were very helpful.

Pretty poor.

We bought a couple of items from Tog24 in the last 18 months to 2 years, they have been worn around half a dozen times as they were only warn in the winter among various other coats and jackets we have. The zips almost simultaneously failed on both items. I assumed it would be clear this is a manufacturing issue as it is very coincidental that it happened on the same brand of items, not on any other coat we own. When I spoke with Tog24 they essentially just pointed us back to their paid for zip replacement service. Rather than take responsibility for a defective product. We have coats from several other brands where the zip has never been issue. I would avoid a costly mistake and buy elsewhere.

Update:- Unfortunately, TOG24's response is precisely the behaviour I am disappointed in. Two separate zips on two of their items fail at the same time. I also made it clear these had only been worn a handful of times. Clearly TOG24 do not stand behind the quality of their own items. Hence I would avoid buying their in future. They seem to be very poor quality items.

Update:- 4/1/2026 - Over Christmas, I met with my sister in law, who mentioned in passing that her Tog24 gilet also has a failed zip. This was about 18 months old, so that is a total of 3 items. At this point it seems inconceivable that this is not a manufacturing problem and that Tog24 are unaware of it.

Very helpful staff,
Excellent choice of clothing,
Will be back.

The customer service at this hidden gem is 10/10 Sarah, Josh and Jake and the girls are amazing every time we see them - so welcoming, lovely and helpful! And great Tog24 bargains! We walk out smiling every visit!