The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Se mere
Virksomheden har svaret
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Se mere
Virksomheden har svaret
This was our first time ordering from Timbersource. We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Kontaktoplysninger
Quarry Way, BA4 4RN, Waterlip, Storbritannien
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,5
Fremragende
243 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 28 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service. The wood was accurately cut to size and in good condition and delivery was very quick.
6. januar 2026
Besvarelse fra Timbersource
Thanks so much for the 5-star feedback! We know that when you're starting a project, getting accurately cut wood delivered fast makes all the difference. We’re glad we could help get things off to a great start. Enjoy your build, and we hope to see you again soon!
Good wood, mixed delivery
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one day and then the they went ahead and delivered it on a completely different day, which was a bit of a pain.
6. januar 2026
Besvarelse fra Timbersource
Thank you for the detailed feedback. We’re delighted to hear that you were impressed with the quality and moisture content of the wood—beating out the big-box retailers is exactly what we strive for! However, I am very sorry for the confusion regarding your delivery date. We understand how disruptive a scheduling change can be, and I'll be looking into this with our team to ensure our communication stays as high-quality as our timber. We appreciate your patience and hope to see you again soon
Ordered 9 boards over the Xmas…
Ordered 9 boards over the Xmas period,so I wasn't expecting anything to happen for a few weeks.But 2 days after new year I had a call to say it was out for delivery,and next day it arrived. The boards were very flat and in good condition ,cannot fault the service.
6. januar 2026
Besvarelse fra Timbersource
Thank you for the wonderful feedback! We know that ordering over the holiday period can often feel like a waiting game, so we’re thrilled we were able to get your boards to you so much sooner than expected. It’s also great to hear they arrived in perfect condition. We take pride in our delivery speed and product quality, and we look forward to helping you with your next project!
Great product
Great product, price, service, communication - would definitely use again
6. januar 2026
Besvarelse fra Timbersource
Thanks for the glowing feedback! We’re so glad you had a great experience with our service and pricing. Knowing you’d choose us again is the best compliment we could receive. See you next time!
Quick service
3. december 2025
Besvarelse fra Timbersource
Thank you for the feedback! We’re happy to hear you enjoyed our quick service. We appreciate your support!
Delivered quickly and to spec!
3. december 2025
Besvarelse fra Timbersource
Thank you for choosing us. Precision is what we aim for, so we’re happy to hear your order was spot on and delivered fast. Thanks for the support!
Great stuff
Friendly and knowledgeable service. Timber really good quality, straight and square and all within a millimetre of my desired dimensions. I’m a bit of a Luddite so being able to pick up the phone and talk things through is priceless to me. Thanks
28. november 2025
Besvarelse fra Timbersource
Thank you so much for the kind words! It’s great to hear that the timber met your exacting standards—we take a lot of pride in ensuring everything is straight, square, and precise. We also completely understand that sometimes a phone call is much easier than a screen; we enjoy 'talking shop' and making sure our customers feel confident in what they’re ordering. We’re glad we could help, and we look forward to the next project!
Fantastic service
Fantastic service, super speedy, great communication. Highly recommended. Had 3 unusually sized pieces of wood I needed in a hurry, very good value and quality
3. december 2025
Besvarelse fra Timbersource
Thanks so much for the 5-star feedback! We know that when you're in a hurry for specific sizes, every day counts, so we’re thrilled we could get them to you super fast. Clear communication is a top priority for us, and we're so glad you had a great experience. See you next time
Great service & helpful.
I dropped in by chance and was provided with what I wanted cut and planed to order.
Great work.
Thanks.
24. november 2025
Besvarelse fra Timbersource
Thanks for stopping by! We’re so glad you happened to drop in and that we could get those pieces cut and planed for you right then and there. We always aim to provide that 'to-order' precision for all our customers, whether they've booked in or just found us by chance. Thanks for the great feedback
Besvarelse fra Timbersource
Thank you so much for the 5-star review! We love being part of the local community, and it’s great to hear that you found the process easy and our team helpful. We’re glad the product hit the mark, too. Thanks for supporting a local business—we hope to see you again soon! 👍
Really good friendly staff
Really good friendly staff - and the availability of various wood pieces is fantastic ( a bit like their prices too )
7. november 2025
Besvarelse fra Timbersource
Thank you for the fantastic review! We’re so glad you enjoyed chatting with our team and found exactly what you were looking for. We work hard to keep our stock diverse and our prices as competitive as possible, so it’s great to hear that both hit the mark for you. We appreciate the support and look forward to seeing you again!
I am pleased with getting timber cut to…
I am pleased with getting timber cut to my measurements for a special project at a reasonable price. It was delivered within a few days.
7. november 2025
Besvarelse fra Timbersource
Thank you for the wonderful review! We love being part of a 'special project' and are so glad the timber was cut exactly to your measurements. We know how important precision is for those unique builds, and we’re happy we could get it to your door in just a few days. We’d love to see how the project turns out! Best of luck with the rest of the build
very helpful and good product
31. juli 2025
Besvarelse fra Timbersource
Thank you for the 5-star review! We’re so glad you found our team helpful and that you're happy with the quality of your timber. We look forward to seeing you again for your next project!
Besvarelse fra Timbersource
Thanks so much for the feedback! Speed and quality are what we aim for, so we’re glad we hit the mark for you. It's great to know the packaging kept everything secure. We really appreciate the support—see you next time!
Carpenter, great boards.
New Carpenter here, i needed high quality poplar wood for shutter in my house.
Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged.
Cons: wasn't sure of delivery times until the product was on its way, I need 8 perfectly straight boards out of 20 delivered in 3 packs, 1st pack of 6 I only had 1 perfectly straight board.
Projects going very well and I'd be happy to order poplar from these people again.
Excellent product, a seasoned Carpenter might not blink at slightly curved panels.
27. oktober 2025
Besvarelse fra Timbersource
Welcome to the trade! We’re delighted to be part of your first steps as a carpenter and thrilled that your shutter project is going so well. Thank you for the detailed feedback on our Poplar; we’re glad the quality and precision cuts met your high standards.
We also appreciate your honesty regarding the delivery updates and the natural variation in the first pack. As you mentioned, timber is a natural product, but we always strive for perfection. We’re currently looking at ways to sharpen our delivery notifications so our customers have more visibility. We’re glad the overall batch did the trick, and we look forward to supplying your next project!
Good timber, the delivery can be improved
No complaints about the timber and the cutting - all arrived as described, well wrapped and accurately sized. But the delivery company compromises the service. They give you a fixed delivery window of early morning to late afternoon and it's not possible to reschedule or to get a more precise time, even on the day, so you end up spending a whole day at home waiting for the delivery.
27. oktober 2025
Besvarelse fra Timbersource
Thank you for the feedback regarding the quality and accuracy of your timber; we're glad to hear our workshop team hit the mark. However, we are very sorry for the frustration caused by the delivery window. We understand that waiting in all day is a significant inconvenience. We use external couriers for our deliveries, but we know their service reflects on us. We are sharing your feedback with our delivery partners to see how we can provide more precise tracking for our customers in the future. We appreciate your patience and hope to serve you again soon
Besvarelse fra Timbersource
Thanks for the 5-star feedback! It’s great to know we hit the mark on both value and speed. We appreciate your support and hope to see you back for your next project soon
Besvarelse fra Timbersource
Thank you for the review! We’re glad to hear that everything from the order accuracy to the delivery was spot on. Providing a seamless experience is exactly what we aim for. We look forward to your next order
Great service
8. oktober 2025
Besvarelse fra Timbersource
Thank you so much! We’re thrilled to hear you enjoyed our service. We hope to see you again for your next project soon!
Good friendly service and quick delivery
8. oktober 2025
Besvarelse fra Timbersource
Thank you for the 5-star review! We’re so glad you enjoyed our service and that your order arrived quickly. Our team takes a lot of pride in being helpful, so it’s great to hear that it made a difference. We hope to see you again soon!
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