The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Se mere
Virksomheden har svaret
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Se mere
Virksomheden har svaret
This was our first time ordering from Timbersource. We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Kontaktoplysninger
Quarry Way, BA4 4RN, Waterlip, Storbritannien
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,5
Fremragende
243 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 28 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good for non-standard timbers
Informative, easy to search website
Cost information up-front - easy to compare options
Good availability
Wide range
Nice people
8. oktober 2025
Besvarelse fra Timbersource
Thank you for such a detailed review! We’ve worked hard to make our website a useful tool for comparing costs and options, so it’s great to hear that it made your search easier. We’re also glad you found our range of non-standard timbers and overall availability to your liking. Most importantly, thank you for the shout-out to our team—being 'nice people' is just as important to us as being wood experts! We look forward to helping you with your next project
Excellent packaging and very high quality products
I ordered some joined pine board from Timbersource as I couldn't get the particular size I wanted locally. I was a little apprehensive about getting it delivered to me in Scotland because of the chance of getting damaged in transit as it travelled the length of the country. But I needn't have worried. The boards arrived after a few days, and the packaging was extraordinary, with every edge of every board protected with strong cardboard angles, multiple layers of strong plastic wrap and more cardboard in between the layers. It was so well protected I would think it would survive even the most careless of couriers.
Once I had unpacked it all and left it to acclimatise, I checked it out thoroughly. Not a single nick on any edge, not a single dent. Every surface was flat, square and really smoothly finished, and the joins were perfect. Also, there were no end-to-end joins on any boards, which was a pleasant surprise especially on 3m long pieces. The difference in all aspects of care and quality compared to similar boards you'd get from typical hardware chains is huge - it's like night and day.
Thank you!
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Timbersource
Thank you so much for taking the time to share your experience! We completely understand the apprehension of shipping timber from Somerset all the way to Scotland, but we’re thrilled that our 'extraordinary' packaging gave you peace of mind. We treat our timber like the premium product it is, so hearing that it arrived without a single nick or dent is exactly what we strive for.
We’re especially glad you noticed the lack of end-to-end joins on those 3m pieces; we believe that visual and structural integrity makes all the difference. It’s wonderful to hear that the quality felt like 'night and day' compared to the high-street chains. Enjoy your project, and we look forward to making the trip to Scotland for you again soon!
Timber Source were very helpful and…
Timber Source were very helpful and sorted out delivery promptly, efficiently and effectively.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Timbersource
Thank you for the wonderful review! We are so pleased to hear that our team was able to help and that your delivery was handled promptly and efficiently. We strive to make the process as effective as possible for our customers, so your feedback is greatly appreciated. We look forward to working with you again!
Besvarelse fra Timbersource
Thank you for the fantastic review! We’re so glad to hear that the timber arrived quickly and met your expectations for quality. Our workshop team takes great pride in ensuring every piece is beautifully finished and, most importantly, straight and true. We appreciate your support and look forward to helping with your next project!
I was allowed to go in and select the…
I was allowed to go in and select the timber that I wanted
5. september 2025
Besvarelse fra Timbersource
Thank you for the review! We know that for many projects, being able to see and feel the grain for yourself makes all the difference. We’re always happy to let our customers head into the yard and hand-select the pieces that are just right for them. We hope you enjoyed the visit and look forward to seeing you again soon!
Quality great - delivery not so.
Quality of product was exactly what I wanted.
Product was well packaged.
Quality of courier service left much to be desired
5. september 2025
Besvarelse fra Timbersource
Thank you for your feedback. We’re glad to hear the timber was exactly what you were looking for and that our packaging stood up to the task. However, we are very sorry to hear that the courier service didn't meet those same high standards. We know that the delivery is the final, crucial step in your experience with us. We are currently reviewing our courier partnerships based on feedback like yours to ensure our delivery service matches the quality of our wood. We appreciate your patience and your support.
The perfect timber for the job l
The timber I was allowed to select was perfect for the application.
28. august 2025
Besvarelse fra Timbersource
Thanks for the 5-star feedback! We believe in a hands-on approach, so we’re glad you were able to pick out exactly what you needed from our stock. We appreciate the support and can't wait to see what you create with it!
Very prompt delivery
Very prompt delivery. Good communication. Two lovely pieces of maple. I would definitely use Timbersource again.
1. september 2025
Besvarelse fra Timbersource
We really appreciate the feedback! Hearing that you would 'definitely use Timbersource again' is the best compliment we could receive. We take a lot of pride in our stock selection and our delivery process, so we're thrilled you had such a smooth experience from start to finish. Enjoy working with that Maple!
Staff were very friendly and helpful
Staff were very friendly and helpful, and the product delivered was high quality, exceeding expectations.
1. september 2025
Besvarelse fra Timbersource
We really appreciate the 5-star feedback! Our goal is always to provide high-quality products backed by friendly, expert advice. Knowing that we exceeded your expectations means a lot to the whole team here at Timbersource. Thank you for your support, and we hope to see you again soon
Besvarelse fra Timbersource
Thanks for the feedback! We’re delighted to hear that you found our service efficient. We aim to make every order as smooth as possible for our customers. We hope to see you again soon!
"Unsorted" grade timber had large knot which had already fallen out :-(
I purchased a small amount of Scandinavian Redwood. This is advertised as "unsorted" grade but one of the boards I received had a large knot that had fallen out of the edge (I didn't spot this until I started working with the wood).
Despite choosing available "shop" standard sizes, rather than using the custom cutting service, this still (perhaps) took two week to prepare which seemed slow (I had assumed this was a matter of gathering a few standard size boards and telling me to come collect them. I say "perhaps" because the supplier didn't actually contact me to let me know I could come and collect the timber - I had to contact them to ask.
I was quite disappointed to be honest. I had used Timbersource once before (some years ago when they were based in Frome) and was very happy on that occasion.
28. august 2025
Shipping costs are to expensive
Shipping costs are to expensive, causing me to cancel my order as cost was more than price of timber.
7. august 2025
Very helpful customer support
Very helpful customer support. Prompt delivery with good communication.
Well done!
31. juli 2025
Timbersource is excellent
The service, the value, the speed of delivery and the quality of the wood were all superb.
7. august 2025
The website is so easy to use in…
The website is so easy to use in particular the chance to change timbers during the process (very neat). Delivery is always very prompt.
I will be making another order very soon.
I totally recommend Timbersource
4. august 2025
Project is to refresh balcony slats
Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task.
Delivery company failed to deliver on the due date (so 2 days waiting for the delivery) but this does not detract from the quality of the product.
4. august 2025
So easy
So easy, comes ready to use, extremely well packaged. Repeat customer many times.
28. juli 2025
Besvarelse fra Timbersource
Thank you for the fantastic review!
We're so happy to hear that our service is so easy for you, and that the timber you receive is ready to use and extremely well packaged. It means a lot to us that you're a repeat customer and continue to trust us with your projects.
We truly appreciate your business and look forward to serving you again!
The Timbersource Team
Perfect solution to my problem
I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an extortionate price for delivery of a small piece. Timbersource had the perfect solution. A board cut exactly to size and delivered free within 48 hours.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Timbersource
Thank you for the wonderful 5-star review!
We are so glad to hear that we were able to provide the perfect solution for your project. We understand how frustrating it can be to need a small piece of timber and face limited options, so we're happy we could provide a board cut exactly to size with rapid delivery.
It's great to know we could help you out.
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