The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Se mere
Virksomheden har svaret
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Se mere
Virksomheden har svaret
This was our first time ordering from Timbersource. We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Kontaktoplysninger
Quarry Way, BA4 4RN, Waterlip, Storbritannien
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,5
Fremragende
243 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 28 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent experience with company
Excellent experience with company
rep Tom.His knowledge, communication
skills and resilience in resolving problems led to timely supply of a top
grade iroko product. Very good corporate values accurately identifying
customer needs and fully meeting these with value for money outcome.
24. juni 2026
Besvarelse fra Timbersource
Thank you so much for taking the time to leave such a detailed and thoughtful review! We are thrilled to hear about your great experience with Tom. He always goes above and beyond to make sure our customers get exactly what they need, and we’ll be sure to pass your kind words along to him.
It’s fantastic to know you’re pleased with your Iroko timber and the overall value provided. We appreciate your business and look forward to working with you again on future projects!
Great service throughout
The pre-cut timber I ordered off the shelf was all perfectly moulded and neatly packaged for delivery. Website is comprehensive and easy to use. Good verbal communication with a real person. Very pleased with the resulting build.
1. juni 2026
Besvarelse fra Timbersource
Thank you for taking the time to share your experience! We're delighted that everything from our comprehensive website to our timber quality and packaging hit the mark for you.
Speaking with our customers directly is a huge part of what we do, so we're glad you enjoyed the great communication. Thank you for your support, and happy building!
Cut to exactly the size I wanted
Cut to exactly the size I wanted,
Good price/value,
Delivered exactly when they said they would,
And even had a phone call from the delivery man to check i was happy!
Well done to everyone involved with my order!,
Will be using you again very soon! 😁😁😁
5. juni 2026
Besvarelse fra Timbersource
Thank you so much for the brilliant review! We are absolutely thrilled to hear that your timber was machined exactly to size and arrived right on schedule.
We pride ourselves on that personal touch, so we’ll be sure to pass your kind words on to our delivery driver—he will be delighted to know his phone call made your day! Thank you for choosing us, and we can't wait to help you out with your next order very soon! 😁🪵
Buy wood!
I found Timbersource by chance when sourcing laminated pine panels for a job. Conveniently, they are 5 minutes from my workshop which makes deliveries and collections very easy. I have no doubt their delivery service is great regardless of the distance.
After my first year using them regularly, I can confidently say that the service is excellent; the staff are friendly and informative, not to mention super quick to draw up quotes and correspond. I often call up, and every time I leave the call with what I need to know.
I make good use of their invaluable off cut rack for window or furniture repairs, sill and trim work, smaller furniture items such as stools or side tables - from SY Pine to Iroko, it’s all there (except for the prized Walnut!).
When I’m not in the mood to plane a rough sawn order, they provide an accurate machining service to my specifications, and I know they offer a lot in the way of machined profiles.
I often ask about custom species or specifications, whether it be exotic/tropical marine grade timbers or air dried stock for steam bending, and they have the network to meet my needs with traceability.
Put simply, Timbersource are nice people who work at an independent timber yard to provide a quality product and service to us locally and beyond! I look forward to a continued working relationship and to see our businesses growing together. Thanks TS
27. maj 2026
Besvarelse fra Timbersource
Thank you so much for taking the time to leave such a detailed and thoughtful review! We absolutely love having you as a local neighbor, and it’s brilliant to know that being just 5 minutes down the road has made your deliveries and collections so seamless.
We're thrilled that you find our quoting quick, our staff helpful, and that you're making such good use of the off-cut rack for your projects (we’ll keep our eyes peeled for any prized Walnut for you!). Whether you need custom machining to save you some planing time or rare species with full traceability, we are always happy to help.
Independent businesses supporting independent businesses is what it's all about. We're incredibly grateful for your regular support over the past year and look forward to watching both of our businesses continue to grow together. Thanks from the whole TS team!
Great service and quality timber
3. juni 2026
Besvarelse fra Timbersource
Thank you so much for the 5-star review! We're thrilled to hear you enjoyed our service and that the timber met your expectations. We appreciate your support and look forward to helping you with your next project!
Besvarelse fra Timbersource
Thank you so much for taking the time to leave a review. We're glad we ticked all the right boxes for you! We appreciate your business and look forward to helping you again with your next project.
Besvarelse fra Timbersource
Thank you so much for the feedback! We are glad we could supply you with the quality beech timber you needed for your project at a great price. We appreciate your business and hope to work with you again soon!
everything received was as ordered and…
everything received was as ordered and supplied by the agreed date thankyou.
27. maj 2026
Besvarelse fra Timbersource
Thank you so much for your review! We are delighted to hear that everything arrived exactly as ordered and right on schedule. Reliability is incredibly important to us, so we truly appreciate you taking the time to share your positive experience. Thanks for choosing Timbersource!
First class service
First class service, i was amazed at the speed from my rough initial enquiry for some Iroko blocks to them being machined, planed and despatched the same day! Iroko was hard to find in the size i wanted but Timbersource had an offcut they offered me and it was with DPD, a decent courier, before close of business the same day.
Very speedy and friendly communications.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Timbersource
What an incredible turnaround—we love hearing success stories like this! Thank you for sharing your experience with us. Our team always aims to move quickly from initial enquiry to dispatch, and we're so glad we had the right piece of Iroko in stock to make it happen for you. We appreciate your feedback on our communications and DPD's service. Happy crafting, and we hope to see you again soon!
very impressed with timbersource
This was our first time ordering from Timbersource.
We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as expected and handled the products with care during delivery too. Quality of product great too.
Would highly recommend.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Timbersource
Thank you so much for the wonderful review! We are thrilled to hear that your first experience with Timbersource was such a positive one. Our team prides itself on delivering great service and high-quality products, so it’s fantastic to know that everyone—from our customer service team to our delivery driver—met your expectations. We truly appreciate your recommendation and look forward to working with you again on your next project!
Besvarelse fra Timbersource
Thanks for the 5-star review! We’re so happy you had a great experience with us. Reviews like yours make our day. See you next time!
Besvarelse fra Timbersource
We really appreciate your feedback! It’s great to know you found exactly what you needed from our range and that our delivery service hit the mark. Thanks for choosing Timbersource!
Above & beyond help & service with a…
Above & beyond help & service with a smile from all at your front desk
This reflects on your business itself as these people are the first faces we see upon arrival
Kevin graves
Director
NCK GRAVES HAULAGE
29. april 2026
Besvarelse fra Timbersource
Thank you so much for your kind words! We couldn’t agree more—our front desk team truly is the face of Timbersource, and we are so proud of the 'above and beyond' service they provide. I’ll be sure to share your feedback with everyone at the desk; it will mean a lot to them to know their smiles and hard work made such a positive impression. We look forward to welcoming you back soon!
Very good product and quick service
27. april 2026
Besvarelse fra Timbersource
Thank you for the 5-star review! We’re delighted to hear that you’re happy with the product and that our team delivered the quick service we strive for. We look forward to working with you again soon
Found some perfect sized oak offcuts…
Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quality and perfectly seasoned.
24. april 2026
Besvarelse fra Timbersource
Thank you so much for being such a loyal customer over the years! It’s wonderful to hear that our oak offcuts were just what you needed for your latest project. We take great pride in our seasoning and planning processes to ensure that every piece—regardless of size—meets our quality standards. We really appreciate your continued support and can’t wait to see what you build next!
Besvarelse fra Timbersource
We really appreciate your feedback! It’s great to know you enjoyed our product selection and found the team helpful. Providing a smooth, efficient experience is always our goal. Thanks for choosing us!
Besvarelse fra Timbersource
Thank you for the review. We’re happy to hear we’re still hitting the mark with our delivery times. We appreciate your continued support!
Timbersource have extensive knowledge
Timbersource have extensive knowledge. They go above and beyond to source the material you need. They provide a very efficient delivery service and are a great team to chat to. I would highly recommend using them
9. april 2026
Besvarelse fra Timbersource
Thank you for the 5-star review! We are delighted that you're happy with our delivery service and the expertise of our team. Going above and beyond is what we strive for, and your recommendation means the world to us. Thanks for choosing Timbersource!
Excellent customer service and high quality products
I bought 5 one-off pieces of timber for a bespoke piece of furniture, after a little error with the size listed online, the same day the guys in the office gave me a call and worked with me to get the exact pieces that I need - incredibly professional and competent.
The timber was great quality, planed and squared perfectly - I would use Timbersource again with no reservations.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Timbersource
We truly appreciate the feedback! At Timbersource, we aim for perfection, but our true test is how we handle it when things need a quick adjustment. It’s great to hear our team’s proactive communication and professional approach made the process easy for you. We're proud of the quality of our planed and squared timber, and we’re honoured to have earned your recommendation for future projects
Very happy with my order
Very happy with my order! The customer service was excellent too. Timber came packaged very securely. Will be ordering again in the future, thank you Timbersource team!
6. januar 2026
Besvarelse fra Timbersource
Thank you for choosing Timbersource! We are delighted to hear that you are happy with your order and that our customer service met your expectations. Ensuring our timber is packaged securely for a safe arrival is a top priority for us. We truly appreciate your support and look forward to your future orders
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