Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... Se mere
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Se, hvad kunderne siger
Beware of the company, We got some furnitures from them which they suppose to have 5years warranty and with in 1-2 years just with normal wear and tear they start falling apart, and by falling... Se mere
Virksomheden har svaret
Fantastic products & service. I have purchased 3 items and am thrilled with the quality. My sideboard was built to order, and took a while- but I was advised of this and fully aware. Munro in cust... Se mere
Virksomheden har svaret
Exceptional customer service. Website easy to use, items clearly described. The item was delivered promptly. Unfortunately, we believe, during transit the mirror got shattered. It’s was heartbreaking... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Kontaktoplysninger
Storbritannien
- tikamoon.co.uk
4,2
God
979 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely furniture
Lovely furniture but unsuitable for the space I had. The return was accepted with no quibbles and the process was made very easy. Ornella emailed me to tell me the return had been received and my refund would be with me soon. Great customer service and because of this I wouldn’t hesitate to order from Tikamoon again.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind words.
We’re glad you were happy with our service, even though the furniture wasn’t the right fit.
We’ll make sure to share your feedback with Ornella; she’ll be delighted to hear it!
Best Regards,
Your Tikamoon Team
Well made products
Super responsive. Honest time estimates. Everything went completely smoothly plus I love the products. I have gone back 4 times so far.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind words!
We’re delighted that everything went smoothly and that you love our products.
We truly appreciate your continued trust and loyalty.
Best Regards,
Your Tikamoon Team
High quality furniture, high quality company
Really high quality beautiful furniture.
After-sales care was also top notch, a mirror arrived broken. After one email they dispatched a replacement and sent through a returns label to help me dispose of the broken one.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind review!
We’re delighted that you love the quality of your furniture and that our team could quickly sort out the mirror issue.
We hope the replacement arrived in perfect condition and that you’re happy with it.
Best Regards,
Your Tikamoon Team
Good quality walnut and steel chairs…
Good quality walnut and steel chairs that are comfortable and very well made.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your review!
We're so pleased to hear that you are satisfied with your purchase.
We’d be more than happy to welcome you back as a customer in the future.
Best Regards,
Your Tikamoon Team
I have had a table for a few months and…
I have had a table for a few months and it is excellent quality. I needed to check the exact table leg sizes whilst not being at home and contacted the company and the had a prompt response from Ornella with detailed drawings! Great product, quality and service!
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind review!
We’re delighted to hear that you’re satisfied with your table and pleased we could assist you with the measurements.
We’ve shared your lovely feedback with Ornella, who will be thrilled to hear it.
Best Regards,
Your Tikamoon Team
I had a great interaction with Lucie D, from Tikamoon.
Lucie D answered my questions in a very positive and polite way. Was a pleasure to talk to her.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind words!
We’re delighted to hear about your experience, and we’ve shared your feedback with Lucie, who will be thrilled to hear this.
Kind Regards,
Your Tikamoon Team
I ordered a coffe table which was…
I ordered a coffe table which was beautiful! Sadly after a few weeks I noticed there was a problem and the wood was splitting slightly at the corners. Tikamoon were so helpful and organised a return/full refund straight away. I would definitely recommend as the furniture is really beautiful and the customer service excellent.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind review.
We’re glad we were able to resolve the issue you encountered and truly appreciate your understanding.
We hope to welcome you back as a customer in the future.
Kind Regards,
Your Tikamoon Team
Help with fittings dimensions
My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your sweet review.
We’re delighted we were able to help and hope you’re enjoying your Easy bathroom unit.
We’ve shared your feedback with Munro, who is thrilled to hear that he could assist you.
Best regards,
Your Tikamoon Team
Excellent throughout
Excellent throughout! From website to delivery absolutely no issues.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your lovely review!
We’re thrilled you had a great experience.
Kind Regards,
Your Tikamoon Team
Great service from Ornella and Lucie
Great service from Ornella and Lucie
Thank you
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your review!
We’re delighted to hear about your experience and have shared your feedback with Lucie and Ornella.
Best Regards,
Your Tikamoon Team
Had an issue but was resolved very well…
Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind review.
We’re glad you're satisfied with our customer service and that Lucie was able to resolve the issue.
We’d be more than happy to welcome you back as a customer in the future.
Kind Regards,
Your Tikamoon Team
VERY POOR SERVICE
I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for sharing your feedback.
We can understand your disappointment with the furniture and are very sorry that the options provided were not satisfactory. Our customer care team are working towards a suitable solution to have this resolved as soon as possible.
Kind regards
Your Tikamoon Team
Just love the furniture!
Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind words.
We’re delighted that we were able to assist you and that you are happy with the resolution.
It’s wonderful to hear that you were pleased with our customer service, and we truly appreciate your continued trust in us.
We look forward to serving you again with your new furniture!
Best Regards,
Your Tikamoon Team
Besvarelse fra Tikamoon UK
Thank you so much for your 5-star review!
We’re delighted to hear that you had a great experience with our customer service.
We’ve passed your lovely feedback on to Lucie; she’ll be thrilled to know you appreciated her help!
Best Regards,
Your Tikamoon Team
Beautiful coffee table
Beautiful coffee table, came already assembled.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your lovely review!
We’re so happy to hear that you’re pleased with your coffee table.
Kind Regards,
Your Tikamoon Team
Delivery and customer service appalling
Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for taking the time to submit your review. Please accept our apologies that your vanity unit was damaged in transit, causing a delay to your renovation project. We are pleased to see that the replacement unit is ready for delivery, arriving sooner than the 10 days initially advised.
We do regret the original order was damaged, but hope you are happy with the finished project.
Your Tikamoon Team
A really prompt and helpful response to…
A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you very much for your kind review.
We’re glad we were able to assist, and we hope that the restoration tips have been successful in treating your marble basin.
Please don’t hesitate to get in touch if you need any further advice.
Best Regards,
Your Tikamoon Team
Good quality furniture
Good quality furniture. It arrived well-packed and was easy to assemble.
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your 5-star review!
We’re delighted to hear that you’re happy with the quality of your furniture and that the assembly process was nice and easy.
Kind Regards,
Your Tikamoon Team
Amazing customer service
Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror
3. oktober 2025
Uopfordret anmeldelse
Beautiful desk
Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.
9. september 2025
Uopfordret anmeldelse
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