I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere
Virksomheden har svaret
Extremely disappointing experience – still waiting for our refund! I strongly advise people to think twice before booking through Tickets.lt. Our flight booking was changed by the... Se mere
Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktoplysninger
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Østrig
- +370 521 410 16
- info@tickets.lt
- tickets.lt
2,9
Middel
240 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They try to rip you off if you will need some services
I need to change dates of my flight. They send me an invoice and asked to pay 383,84eur!!! I just checked airline website and there is clearly written that cost of changes is 28eur. Cheaters!!! Never ever again. Better to buy direct from airlines!! Booking number YANNBD8E. Just read tickets.lt answer to my complaint. Additional charges… 384eur tickets.lt fee against 28eur airlines fee. I paid for tickets 240eur. Just avoid this company at any cost.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
07/08
Thank you for sharing your feedback. We deeply regret any frustration or inconvenience you’ve experienced.
The amount charged for making changes to your ticket is regulated by the rules of the airline's tariff. While the airline itself may charge 28 EUR for the change, additional costs may include service fees and any fare difference between the original and new flights.
In your case, the amount for changes was correctly calculated by the system.
Your first change request has already been closed due to non-payment. You can now send a new request through your personal account if the changes are still relevant for you.
If you have any further questions or need additional assistance, please feel free to contact us directly.
07/08
If you need (if you have lost) details of the amount to be paid for changes, you can contact us by email info@tickets.lt
Prompt and solution-oriented reply
I asked a question to info email and I received a prompt and solution-oriented reply from Marta in customer care service.
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your feedback!
We are delighted to hear that you received a prompt and solution-oriented reply from Marta in our customer care service. Your satisfaction is very important to us, and we are glad Marta could assist you effectively.
We appreciate your kind words and look forward to serving you again in the future.
Bought a ticket and did not get it
Bought a ticket on tickets.lt and went to bed, when woke up in the morning tickets.lt send me a message that my flight was not bought, but I completed the transaction and tickets.lt got the money. Had to buy ticket twice the price the next day, i dont understand, how can i buy and pay for a ticket, yet not get it? last time i use this garbage company
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Tomas Rimkus,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
I needed date change of the return…
I needed date change of the return flight Tickets.lt rejected my request giving false argument: the same day bought a new return ticket via Tickets.lt with the date I needed. When I tried to return the ticket Tickets.lt rejected and recommended to request ag again after my return from the trip. I requested again and Tickets.lt rejected my request again.
3. juli 2024
Besvarelse fra Tickets.lt
Hello!
We have checked the information on your order in detail. We would like to inform you that according to the rules of the airline tariff, your ticket is completely non-refundable.
We have also checked the information regarding the change request and would like to inform you that your new reservation and the return flight of the old reservation are issued with different airline codes, because of this we were not able to rebook the ticket on your desired flight.
Sorry for the inconvenience.
Besvarelse fra Tickets.lt
Dear Fausta Gedminaite,
Thank you for your feedback.
We are sorry to hear that you had a less than satisfactory experience. Unfortunately, we could not make changes to the passenger's passport data as the change surcharge was not made in time. As a result, no changes were processed.
We hope you were still able to use your flight tickets without any further issues.
Avoid this website at all cost
One of the absolute worst booking experiences of my life. Customer support supposedly speaks English, although the website itself is in Lithuanian. But guess what? They barely speak English too!
I purchased my tickets to and from Brussels, selecting specific seats. Upon approval, those seats were changed not once, not twice, but three times for the flight to Brussels. And for the return flight? I got this: "Unfortunately, we're unable to provide Pre-reserved seat assignment service for VYTENIS JAKUBAUSKAS on Vilnius (Lithuania) → Brussels (Belgium) flight."
WHY DO YOU EVEN BOTHER INFORMING ME THAT THE SEATS WERE RESERVED AND CLEARED WHEN I INITIALLY BOOKED AND PAID? And on top of that, customer support has no clue what my issue is. Almost no one has even a B1 level of English to understand the problem. I will definitely file a complaint to get my money back. This is my last time using tickets.lt.
7. juli 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Vytenis Jakubauskas,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Gudravimas ar neapsiziurejimas
The final price increased for more then $100 just before payment after I marked card type Visa debit. In despite that it is shown Visa Debit no charges. Very confusing price structure for different cards. Is it on purpose or just mistake?
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Luiza,
We would like to ask you to specify the unique identifier of the user session so that we can clarify the information in the technical department.
You can provide us with this information by any method that is convenient for you. All contact details are available on our website: Contact details of our agency are listed on the website https://tickets.lt/en/content/support.html
The unique identifier of the user session is located on the payment page at the end of the site page (or in the "Help" section) and consists of 10 digits.
Besvarelse fra Tickets.lt
Dear Justina,
Thank you for your kind feedback! We are delighted to hear that you found our service helpful and well-organized.
Your satisfaction is our top priority, and we are pleased to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.
Besvarelse fra Tickets.lt
Dear Tadas,
Thank you for your feedback! We're delighted to hear that everything was great and that you had a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Greita pagalba
Greita pagalba, aiškiai ir paprastai surašytas mano problemos sprendimas. Ačiū Iryna Basara.
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Laba diena,
Dėkojame už Jūsų atsiliepimą! Labai džiaugiamės, kad mūsų pagalba buvo greita ir aiški, bei kad galėjome padėti išspręsti Jūsų problemą.
Jūsų žodžiai labai svarbūs Irynai Basarai ir visai mūsų komandai. Visada siekiame užtikrinti, kad mūsų klientai gautų geriausią aptarnavimą.
Jeigu turėsite daugiau klausimų ar reikės pagalbos ateityje, prašome drąsiai kreiptis.
Andriyana Nosál helped quickly and…
Andriyana Nosál helped quickly and clearly
27. maj 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your positive feedback! We're delighted to hear that Andriyana Nosál was able to assist you quickly and clearly. We strive to provide excellent service and it's great to know we met your expectations. We look forward to assisting you again in the future.
Everything is ok
Orderded tickets from this platform for my honeymoon. Then found out some bad reviews in trustpilot and was very worried. I got even more worried because I bought the charter flight. Then I started to ask tickets.lt tons of questions from they support (about flight cancelations, money return and etc.) They were super responsive and provided me with all the information. After that I decided to go with it.
Tickets and the flight went well and even to my suprise I got seats next to my wife (we didn't buy dedicated seats).
I know people usually leave bad experiences in trustpilot and those who have no problem don't bother writting good reviews. So I will be the one to confirm that for us there were no issues buying tickets from tickets.lt
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for sharing your detailed experience with us! We understand how reading negative reviews can be concerning, especially when planning something as important as your honeymoon. We're glad to hear that our support team was able to address all your questions and concerns promptly.
It's wonderful to know that your flight went smoothly and that you were pleasantly surprised to be seated next to your wife without having to purchase dedicated seats. Your positive feedback is greatly appreciated, and we are grateful that you took the time to share your successful experience.
We hope you had a fantastic honeymoon and look forward to serving you again in the future. Thank you for choosing Tickets.lt!
Besvarelse fra Tickets.lt
Dear Terence Soleil,
Thank you so much for your positive feedback! We're thrilled to hear that you found everything very clear and easy to understand. Your satisfaction is our top priority, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
The sh**tiest agency ever
The sh**tiest agency ever! I got a problem in US because they put my name and last name wrongly. I LOST A LOT OF TIME and had to buy a new ticket.
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Check in to Australia flight
Anastasia was very helpfull with my check-in to Poland-Qatar-Australia flight. And very quick to respond. Thank you for the kind assistance! 5 stars!
5. maj 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your feedback! We're thrilled to hear that Anastasia provided you with helpful assistance for your check-in to your Poland-Qatar-Australia flight and that she was quick to respond. We'll make sure to pass along your kind words to Anastasia. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your travel experience goes smoothly!
Martha was super patient and helpful
Martha was super patient and helpful
2. maj 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Natalia,
Thank you for your feedback! We're delighted to hear that Martha provided you with super patient and helpful assistance. We strive to offer excellent service to all our customers, and it's wonderful to know that Martha exceeded your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Вообще супер и менеджер и команда и та…
Вообще супер и менеджер и команда и та девушка которую я попросил о том чтобы отмену мою отменили в общем всё супер Я доволен молодцы!!!!
26. april 2024
Uopfordret anmeldelse
The chat manager was very helpful and…
The chat manager was very helpful and gave all the information to solve my situation about the booking amendment.
24. april 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Inga,
Thank you for your feedback! We're delighted to hear that our chat manager was very helpful and provided all the necessary information to resolve your booking amendment situation.
Providing excellent service and support is important to us, and we're glad we could assist you effectively. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Thank you once again for choosing us.
Good information
4. april 2024
Besvarelse fra Tickets.lt
Dear Vida Lukosiute,
Thank you for your feedback! We're pleased to hear that you found the information provided to be helpful.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you for choosing our service. We look forward to assisting you again in the future.
Thanks Marta for answer
Thanks to Marta for explanation to my question. Thank you.
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Giedre Spa,
You're welcome! I'm glad Marta was able to provide you with a helpful explanation. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Thank you for choosing us and for sharing your positive experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.