I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere
Virksomheden har svaret
Extremely disappointing experience – still waiting for our refund! I strongly advise people to think twice before booking through Tickets.lt. Our flight booking was changed by the... Se mere
Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktoplysninger
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Østrig
- +370 521 410 16
- info@tickets.lt
- tickets.lt
2,9
Middel
240 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast and cheaper service
15. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your feedback! We're thrilled to hear you enjoyed our quick and affordable service. Providing efficient support and competitive prices is something we prioritize, and we're glad it made a difference in your experience.
If there’s anything more we can do for you, don’t hesitate to reach out. Safe travels, and we look forward to serving you again!
slow and horrible communication
Our flight got cancelled on Wednesday and altough we accepted the alternative flights as soon as we got the email, it is Saturday now and our flight is supposed to be tommorow we still havent received our tickets. We have called customer service every day and each time they say that we will get our new tickets at the end of the day but we still havent received them. Update: we were told on the day of the flight that they cannot get tickets they promised and we had to issue a refund on the day of departure. Tickets.lt also told us to contact the airline and the airline told us tickets.lt is supposed to fix this problem but they never did. This experience was a waste of our money, time, caused a lot of stress and frustration.I hope they at least send us a refund on time.
26. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for bringing this to our attention, Egle, and we apologize for the delay and frustration this has caused. We understand the urgency of receiving your new tickets, and we are currently waiting for the airline to authorize the changes. Our team is monitoring the situation closely and will send your updated tickets as soon as the airline confirms the adjustments. Thank you for your patience, and if you need further updates, please don’t hesitate to reach out. We’re doing our best to ensure everything is ready for your upcoming trip.
28/10
The return was made today, October 28. Usually, the funds are transferred to the buyer's account within 1-3 working banking days. If after the end of this period the funds do not arrive in the account, we will provide you with confirmation of the return. You can use it to check the status of the transaction in your bank.
Be careful this is big fraud
Be careful this is big fraud, they sell tickets which they dont have, we bought one, and i the airport we got declined because it was not good ticket.
Also i have still not received refund !
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Tomas Stasevicius,
We sincerely apologize for the difficulties you experienced with your ticket and for the frustration this has caused. Please be assured that we take such matters very seriously.
According to our records, your refund is currently being processed. We will prioritize your case and provide you with an update as soon as possible.
Thank you for your patience, and we will ensure this is resolved promptly.
Best regards,
Customer Support Team
21/10
We sincerely apologize for the delay in refunding your funds. From our agency's side, the refund was processed today, October 21st. Usually, the funds are credited to the buyer's account within 1-3 business banking days. If after this period the funds have not arrived in your account, we will provide you with a refund confirmation, which you can use to check the status of the transaction in your bank. Thank you for your feedback and for using our services.
Tickets from Europe to USA and back…
Tickets from Europe to USA and back were bought and next day they send me an email, that they apologize and there are flights in another days, because one connecting flight is cancelled. It would be good but one problem is that I meant to meet my fiance bought the flights and we meant to meet in the airport. I called the service center and asked if there was a possibility to change the canceled connecting flight to an earlier one and the answer was to wait. It is a long time to wait for answers and I think there would not be so hard to change the connecting flight because the flight will be in two months and there are plenty of seats left on the plane.
15. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Matas Belazaravičius,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the changes to your flights. We understand how important your travel plans are, especially when meeting a loved one, and we're sorry for the delay in resolving your request.
According to the information in our system, it appears that you have already agreed to the alternative flight option provided by the airline. We are currently processing your application and will send the final confirmation to your email as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Smooth process and all needed…
Smooth process and all needed information provided immediately after purchase (direct flight reservation numbers, baggage allowance and etc.).
Also as it was multi-flights, so I have saved a lot versus booking directly with airlines.
1. oktober 2024
Besvarelse fra Tickets.lt
Thank you for your feedback! We're glad to hear that the process was smooth and that you received all the necessary information right after your purchase. It's great to know that booking with us helped you save on your multi-flight reservation. We look forward to assisting you again in the future!
Thank you Iryna Basara for a help
Thank you Iryna Basara for a help.
You are the best.
9. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind words! We’re thrilled to hear that Iryna Basara was able to assist you and made such a positive impact. We’ll be sure to pass along your compliments. If you need any further assistance, feel free to reach out!
Viskas labai operatyviai ir greitai
30. september 2024
Besvarelse fra Tickets.lt
Ačiū už jūsų atsiliepimą! Džiaugiamės, kad mūsų paslaugos jus tenkino ir viskas vyko operatyviai bei greitai. Jei turėsite papildomų klausimų ar reikės pagalbos, visada esame pasiruošę padėti!
Linkime sėkmingų kelionių!
Suteikė reikiamą informaciją
Suteikė reikiamą informaciją, greit ir informatyviai. Darbuotoja - Sofia Melnyk
6. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Ačiū už jūsų atsiliepimą! Džiaugiamės, kad Sofia Melnyk suteikė jums reikiamą informaciją greitai ir informatyviai. Būtinai perduosime jai jūsų pagyrimus. Jei ateityje turėsite daugiau klausimų, visada laukiame jūsų kreipimosi!
Linkime sėkmingų kelionių!
Customer support Iryna was quick to…
Customer support Iryna was quick to help me, I am very thankful to her!
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Hello!
Thank you for your kind feedback! We're delighted to hear that Iryna was able to assist you quickly and efficiently. We'll make sure to pass along your appreciation to her. If you need any further help in the future, don't hesitate to reach out. Safe travels!
Marta L was great appreciate her fast…
Marta L was great appreciate her fast response just wish the ticket verification was a bit quicker when buying on the go its a bit stressful
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your feedback! We're glad to hear that Marta provided you with fast and helpful service. We understand that waiting for ticket verification can be stressful, especially when you're on the go, and we appreciate your patience. We're constantly working to improve our processes and will take your suggestion into account to make the experience smoother for our customers.
If you need further assistance, don’t hesitate to reach out. Safe travels!
Need to change the Mastercard thing
Need to change the Mastercard thing. It's anoying and misleading. You do all the steps and at the end the price changes if you don't have one.
22. september 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Mantas Cerv,
Thank you for your feedback. We understand your concern regarding the pricing adjustments for payment methods, and we apologize for any inconvenience caused. The price difference occurs due to fees associated with certain payment options, and while we strive to make this clear during the booking process, we will certainly take your input into consideration to improve transparency and reduce any confusion in the future.
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Worst company ever
5. september 2024
Besvarelse fra Tickets.lt
Thank you for sharing your feedback. We are very sorry that you have such a negative opinion of our company. Our specialists provided a full consultation via the buyer's email to address your concerns. We hope that you were able to complete the online check-in successfully and that your flight went smoothly. If there is anything else we can assist you with, please don't hesitate to reach out.
Tickets.lt -“Nightmare awaits”
Tickets.lt -“Travel awaits”, i personally think they should change their moto to “Nightmare awaits”. Bought Turkish airlinestickets to Cebu, Phillipines. Trip was cancelled and changed 2 times until they suggested tickets which we couldn’t accept. So we asked for a refund. Service was canceled so we thought there will be no issues with refund. Boy we were wrong. No tickets, no money, comunication is on the level - we’re waiting for someones approval. Already 14 days. Tickets we wanted to buy have risen in price from 3k to 4,5k EUR in the meantime. I suggest strongly avoid this *hithole, don’t try to save anything, buy - directly from airline. Have peace of mind.
Update 09.12 While tickets.lt wait for approval to refund the service they can't provide, trip.com refunded me in 24hours for domestic flight in Philipines which was cancelled. Choose wisely your trip agency. You can see real quality when issues arise.
Update 09.21 no refund by this time so it's almost a month. And no communication from vendor. They don't respond to any type of communication. Had to fill up insurance claim.
Update 09.28 no refund although EU rules set maximum term of 14 days. Opened a case against tickects.lt (TTN Gmbh) on court with additional requirements.
28. august 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Tadas,
We are urgently checking your order information and the status of your refund.
Please wait a little longer.
We will update our response here as soon as possible.
12/09
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the request, we will certainly inform you by letter to the buyer's email address. We understand how important it is for everyone to receive compensation for their tickets at this time. However, until the airline authorizes the return of your tickets, we do not have the possibility to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are obliged to comply with the procedures and regulations established by the airlines.
We are sorry to hear about your frustration and we fully understand your concern regarding the refund of flight tickets. We want to clarify that we are not waiting for money from the airline, but for the authorization of the ticket refund request. Before proceeding, we need to get confirmation from the company that a full refund of your tickets has been agreed.
We apologize for the inconvenience and will do everything possible to resolve the situation as quickly as possible. We remain available for any further clarification.
22/09
We sincerely apologize for the frustration and inconvenience you've experienced with your booking and refund process. We understand that having your trip canceled and dealing with delays in communication and refunds is extremely stressful, especially with rising ticket prices.
Unfortunately, the refund process can sometimes take longer than expected, as it depends on approvals from third parties such as airlines. We assure you that we are actively working on getting this resolved and processing your refund as quickly as possible. We regret that it has taken this long and understand how upsetting the situation has become.
We appreciate your patience, and we will follow up with you directly to provide an update on your refund status. Please don’t hesitate to reach out if you have any further questions or concerns.
06/10
Thank you for your feedback, and we sincerely apologize for the negative experience you've had with our service. We understand how frustrating this situation must be for you, especially with the delays and changes surrounding your tickets to Cebu.
We want to inform you that we made a decision to process your refund on October 4, even before receiving authorization from the airline. Typically, the funds are transferred to the buyer's account within 1-3 banking days. If you do not see the funds in your account after this period, please let us know, and we will provide you with confirmation of the refund, which you can use to check the status of the transaction with your bank.
We appreciate your patience as we work to resolve this matter and are committed to improving our communication and service. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Customer Support Team
Dėkoju Martai
Dėkoju Martai, kad pavyko pagaliau išspręsti mano problemą. Dabar galiu ramiai laukti kitos vasaros skrydžio.
11. september 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dėkojame už Jūsų atsiliepimą! Labai džiaugiamės, kad Marta padėjo išspręsti problemą ir kad dabar galite ramiai laukti kito vasaros skrydžio. Jei turėsite papildomų klausimų ar reikės pagalbos, nedvejodami kreipkitės!
Quick customer support
When buying tickets, autofill automatically filled in the wrong passenger details and we bought the tickets with the wrong name. Customer support Iryna was quick to help, we are very thankful to her!
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We're delighted to hear that Iryna was able to assist you quickly and efficiently with your ticket issue. We'll make sure to pass along your gratitude to her. Should you need any further assistance, feel free to reach out to us anytime. Safe travels!
Besvarelse fra Tickets.lt
Thank you so much for your kind feedback! We're thrilled to hear that Yuliana and Chaplia provided you with amazing service. Your satisfaction is our top priority, and it's always wonderful to know when our team members make such a positive impact.
If you need any further assistance, don't hesitate to reach out to us.
Scamming at the last step
When purchasing tickets, I had a price of 81e displayed all the time, I did not choose any additional options. Upon reaching last step, the website shows that I had -5e "discount" applied, because `Maestro` card was chosen as payment method. After I have chosen `Mastercard Debit`, price changed to 86e.
I do not care about the 5e, the price was still good for the flight. However, I felt like an idiot pressing the "Pay" button after being tricked so scummily.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Hello!
Thank you for sharing your experience with us. We sincerely apologize for any frustration you may have experienced during the checkout process.
We understand that the price difference between payment methods can be unexpected and cause some confusion. Please note that we do not intend to mislead our customers in any way. The price change you've noticed is due to a discount that is automatically applied when using certain payment methods, such as Maestro cards.
We appreciate your understanding that despite this, the overall price was still competitive. However, we take your feedback seriously and will work to improve the clarity of our pricing information so that our customers can make informed decisions without any surprises.
If you have any further questions or concerns, please do not hesitate to get in touch. We appreciate your feedback and hope to make your work easier in the future.
Besvarelse fra Tickets.lt
Thank you for your feedback! We're glad to hear that you found our service fast and easy to use. If you have any other comments or need assistance in the future, feel free to reach out. Safe travels!
False information
Before paying for the tickets it said baggage included, after paying and getting the ticket i had to pay extra for baggage. The company did nothing to resolve the issue, except offer me to pay for it extra.
2. august 2024
Besvarelse fra Tickets.lt
Dear Edvinas,
Thank you for your feedback. We understand your frustration regarding the baggage charges.
After reviewing the screenshots you provided, we noticed that the date and price of the fare for tickets with luggage are missing. This makes it difficult to confirm that these are indeed the tickets you booked. Additionally, our technical team has thoroughly reviewed the order creation process and checked the reservation step by step. Unfortunately, there is no indication that luggage was included at the time of booking.
We apologize for any confusion and inconvenience this may have caused. Your feedback is important to us, and we will use it to improve our services.
Thank you for your understanding.
Yuliana answer to my question…
Yuliana answer to my question immidiately! I did not expect to get the information so quick.
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you so much for your positive feedback! We're delighted to hear that Yuliana was able to respond to your question promptly. Providing quick and accurate information is one of our top priorities, and it's great to know we met your expectations.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.