I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere
Virksomheden har svaret
Extremely disappointing experience – still waiting for our refund! I strongly advise people to think twice before booking through Tickets.lt. Our flight booking was changed by the... Se mere
Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktoplysninger
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Østrig
- +370 521 410 16
- info@tickets.lt
- tickets.lt
2,9
Middel
240 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had an issue with reservation
I had an issue with reservation, because I provided incorrect email. Thank you Sofia for your assistance and very good service which helped me a lot during check in process!
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We're glad Sofia was able to assist you and ensure a smooth check-in process despite the initial issue with your email. We'll make sure to share your appreciation with her. If you ever need help in the future, don't hesitate to reach out. Have a great journey!
Besvarelse fra Tickets.lt
Dəyərli fikirləriniz üçün biz təşəkkür edirik! Xidmətlərimizdən razı qalmağınız bizi çox sevindirir.
Sizə hər zaman kömək etməyə hazırıq!
Besvarelse fra Tickets.lt
Dear Bahadur Ismayilov,
Thank you for your kind words! We’re delighted to hear that everything was perfect for you. Providing excellent service is our top priority, and your feedback motivates us to keep up the good work.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Error downloading tickets via iPhone
No possibility to download tickets - always "error".
4. januar 2025
Besvarelse fra Tickets.lt
Dear Aneta Makareviciene,
Thank you for your feedback and for bringing this issue to our attention. We apologize for the inconvenience caused by the error when downloading your tickets on your iPhone.
To resolve this, we recommend the following steps:
Ensure your iPhone's software and the app (if applicable) are updated to the latest version.
Try downloading the tickets using a different browser or device.
Clear your browser’s cache and cookies, then attempt the download again.
If the issue persists, please contact our support team directly, and we will be happy to send the tickets to you via email or assist further.
We appreciate your patience and look forward to ensuring you have a smooth experience.
Iryna Basara- perfect service!
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your wonderful feedback! We're thrilled to hear that Iryna Basara provided perfect service. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with Iryna.
If you need any further assistance, feel free to reach out. We’re always here to help!
Don't trust in refund/reschedule policy
I was deceived into believing that the refund of a flight ticket will be possible. "tech support agent" told me that the refund will be possible, so I bought another ticket. After submitting refund request, after a day or two it was denied. So I end up with two flight tickets.
This service company let their customers pay for their own mistakes.
20. december 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for sharing your feedback with us. We sincerely regret to hear about your negative experience and understand your frustration regarding the refund process.
To clarify, refunds and rescheduling are subject to the fare rules established by the airline for the ticket purchased. Unfortunately, if the ticket is marked as non-refundable, the airline policy prohibits any refund. We strive to communicate these terms clearly during the booking process.
We would like to investigate your case further and ensure that everything was handled correctly. Could you please provide us with your reservation number or the email address used for booking? This will allow us to review your situation and offer any additional assistance if possible.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We're delighted to hear that Andriiana provided quick and clear assistance. Ensuring a smooth and efficient experience for our customers is our priority, and your words motivate us to continue delivering the best service.
Should you need any further assistance, feel free to reach out to us anytime.
Andriiana was great
Andriiana was great! It was an urgent situation for me, she helped me to figure out my flight tickets changes real quick!
14. december 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We’re thrilled to hear that Andriiana was able to assist you quickly and efficiently with your flight ticket changes, especially in such an urgent situation.
We’ll be sure to pass along your appreciation to her. If you need further assistance in the future, we’re always here to help!
Quick and friendly assistance from Yuliana
I had an issue with my bookings, and Yuliana Huliieva was absolutely amazing in assisting me. She was patient, kind, and incredibly helpful, making sure I understood every step of the process. Thanks to her, one of my problems was solved quickly, and I am sure the rest of the matter is in good hands. Exceptional service! Thank youu Yuliana!
12. december 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Melisa,
Thank you so much for sharing your wonderful feedback! We're delighted to hear about your positive experience with Yuliana Huliieva. Her dedication to providing patient, kind, and thorough assistance truly reflects the level of service we strive for.
We’re glad she was able to resolve one of your concerns promptly and that you feel confident the rest is in good hands. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for choosing us, and we’ll make sure to share your kind words with Yuliana!
Bad experience
It wasn’t the first time when we bought tickets from this seller. I also ordered and paid for check-in to our flights. But this company didn’t do that for us. When I asked about that, the answer was: you can try to do that by yourself and we’ll send you these several euros back to you. And it was the same for all our flights (3). They can not afford check-in service. A year ago the same situation happened to my friends.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our check-in service. We understand how frustrating it must have been, especially since this has occurred multiple times.
Our goal is to provide reliable services, and we regret that we fell short in this instance. While some airlines have restrictions or technical limitations that may prevent us from completing check-ins, this should have been communicated to you more effectively. We appreciate your understanding regarding the refund for the service not provided, but we recognize this does not fully compensate for the trouble caused.
Your feedback is invaluable, and we are working to improve our processes to ensure this does not happen again in the future. If you have any further concerns or would like us to assist you with this matter, please do not hesitate to contact us.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
thank you Andriiana Nosal for answering…
thank you Andriiana Nosal for answering my queries and for the prompt response
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind words! We're thrilled to hear that Andriiana Nosal was able to assist you promptly and answer your queries. Providing quick and helpful support is always our goal, and we're glad we met your expectations.
If you need further assistance, please don't hesitate to reach out.
Thank you Iryna Basara for usefull…
Thank you Iryna Basara for usefull information and great job!
1. december 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind words! We're thrilled to hear that Iryna Basara was able to provide you with useful information and assist you effectively. We truly appreciate your recognition of her efforts.
If you need further assistance in the future, please don’t hesitate to reach out.
Besvarelse fra Tickets.lt
Thank you for your positive feedback! We’re delighted to hear that you found our service trustworthy and satisfactory. Your kind words motivate us to continue providing the best experience possible.
We look forward to assisting you again in the future!
Do not be sure about your flight :)
I booked a ticket with LOT and successfully paid for it. A day later, I received an email stating, "We are sorry to inform you that we do not have the possibility to issue the original flight. In order to resolve this matter, we suggest you an alternative without any additional payment." Essentially, the price of my original ticket had increased, and they offered me alternative flights instead.
I contacted customer support to inquire about the original flight, which was still available but at a higher price. They assured me they would follow up, but they never did. Instead, they canceled my booking without providing a resolution. When I reached out again, the ticket prices for my original flight had risen from the original €211 to over €450, plus additional costs.
This experience highlights the issues with dynamic pricing and the lack of accountability in resolving such matters. Be prepared to either have a backup plan or pay significantly more for your ticket if this happens to you. Unfortunately, I can only give 1 star for the poor handling of this situation and the absence of a satisfactory solution.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Daniel,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during the booking process.
The situation you described reflects the challenges of dynamic pricing in the airline industry, where ticket availability and fares can change rapidly. We understand how disappointing it is when the original fare cannot be honored, and we regret that our handling of your case did not meet your expectations.
We strive to offer alternatives or solutions in such situations, but it’s clear from your feedback that we fell short. Your comments will help us improve our communication and resolution processes to better serve our customers in the future.
If there’s anything further we can do to assist or address your concerns, please don’t hesitate to contact us directly.
Big thanks to Marta Lesko for answering…
Big thanks to Marta Lesko for answering our questions in a prompt manner ;)
21. november 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We're thrilled to hear that Marta Lesko was able to assist you promptly and effectively. We'll be sure to pass along your appreciation to her. If you have any more questions or need further assistance, don't hesitate to reach out!
Besvarelse fra Tickets.lt
Thank you for your feedback! We're glad you received all the information you needed. If you have any further questions, feel free to reach out. We're here to help!
tailored service, nice assistance
The company is replying promptly and helps with trip arrangements. I also liked that they speak English. They helped me with the ticket
5. november 2024
Besvarelse fra Tickets.lt
Thank you for your kind feedback! We’re delighted to hear that our team could assist you promptly with your trip arrangements and that you found our English support helpful. It's always our goal to make the booking process smooth and convenient for you.
Wishing you safe and enjoyable travels, and feel free to reach out if you need any further assistance!
Thank's for Andriiana Nosal I got all…
Thank's for Andriiana Nosal I got all the information and help.
11. november 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your feedback! We're delighted to hear that Andriiana Nosal was able to provide you with all the information and assistance you needed. If you have any more questions or need further support, please don't hesitate to reach out. Safe travels!
Besvarelse fra Tickets.lt
Thank you for your recommendation! We're delighted to hear that you found our communication helpful and our responses quick. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Safe travels!
All good
All good, I bought direct flight from Vilnius to Oslo. Price was cheaper then from Norvegian airways.
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Thank you for your positive feedback! We're delighted to hear that you found a great deal on your direct flight from Vilnius to Oslo. Offering competitive prices is a priority for us, and we're glad to know we could provide you with savings on your trip.
Wishing you a wonderful journey, and we look forward to assisting you again in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.