I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere
Virksomheden har svaret
Extremely disappointing experience – still waiting for our refund! I strongly advise people to think twice before booking through Tickets.lt. Our flight booking was changed by the... Se mere
Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktoplysninger
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Østrig
- +370 521 410 16
- info@tickets.lt
- tickets.lt
2,9
Middel
240 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Be prepared for additional charge in the last step
I noticed that some of sellers like to hide real ticket costs up to the last moment and additional charge appear for paying with debit/credit cards. Tickets.lt is one of them and you definitely will be pissed off when additional charge appear the moment you entered all personal details. No other option proposed... unless to have Maestro.
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Rolandas,
Thank you for your honest feedback.
We’re sorry to hear about your experience during the booking process. Your comments have been shared with our team, as transparency in pricing is something we take seriously. We’ll continue working with our partners and internal systems to make sure all fees are presented as clearly and early as possible in the booking process.
Thank you again for taking the time to share your opinion — it genuinely helps us improve.
I have to say a big thanks to Damon…
I have to say a big thanks to Damon Smith. He is assisted quite quickly and helped to me with information about my flights. It’s was a quick respond to me witch is a great 👍
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Tatjana,
Thank you so much for your kind words! We're very glad to hear that Damon Smith was able to assist you quickly and provide the information you needed about your flights. Your positive feedback means a lot to us, and we'll be sure to pass it along to him.
Wishing you smooth and pleasant travels ahead!
Review
At first, after reading the reviews, I thought it was a scam and started to get nervous, but I still waited for my flight. After checking in and flying to my destination, I realized that everything was fine and it’s not a scam.
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for sharing your experience!
We understand that online reviews can sometimes cause concern, so we’re very happy to hear that everything went smoothly with your trip. Your feedback reassures other travelers and means a lot to our team.
We look forward to assisting you again in the future!
The agency cannot add extra baggage
The agency cannot add extra baggage due to their reservation system limitations. This creates a deadlock because the airline's website does not allow changes if the ticket was purchased through an agency. So you have to pay for it at the airport much more expensive.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Remigijus,
Thank you for your feedback. We're really sorry to hear about the inconvenience you faced when trying to add extra baggage. Unfortunately, in some cases, technical limitations in the airline's system do prevent us from making certain changes, including adding baggage in advance.
We completely understand how frustrating this is, especially when it leads to higher costs at the airport. Please know that we’re always working to improve cooperation with airlines and minimize such issues in the future.
To look into your case more specifically and see if there’s anything else we can do, could you please provide your booking number or the email address used during the purchase?
We appreciate your patience and hope to assist you further.
Quick response to queries
Quick response to queries. Liudmyla helped me out straight away. The website could have stored airlines booking reference rather than asking someone to provide it to me
6. april 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Almantas,
Thank you for your feedback! We're really glad to hear that Liudmyla was able to assist you quickly and efficiently.
We also appreciate your suggestion regarding the airline booking reference. You're absolutely right—having it stored and easily accessible on the website would make things much smoother, and we've passed this on to our development team for consideration.
Thanks again for taking the time to share your thoughts. We're here if you need anything else!
Besvarelse fra Tickets.lt
Ačiū, Zigmai, už jūsų atsiliepimą! Džiaugiamės, kad viskas vyko sklandžiai. Lauksime jūsų kitų kelionių su mumis!
Besvarelse fra Tickets.lt
Gerb. Jurate,
Dėkojame už jūsų atsiliepimą! Džiaugiamės, kad informacija buvo aiški ir jums viskas patiko. Jei prireiktų pagalbos, visada esame pasiruošę padėti.
Iryna Basara
Noriu padėkoti visiems, kurie man padėjo savarankiškos kelionės metu. Ypač Iryna Basara. Visada sulaukiau pagalbos ir ji buvo suteikta labai operatyviai, atsakyta į visus mano klausimus. Ačiū didelis. Jūs esate neįkainojama pagalba, ypač nepatyrusiems solo keliautojams.
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Dovilė,
Dėkojame už jūsų atsiliepimą! Džiaugiamės girdėdami, kad Iryna Basara galėjo jums operatyviai ir profesionaliai padėti savarankiškos kelionės metu. Mums labai svarbu suteikti pagalbą visiems keliautojams, ypač tiems, kurie keliauja vieni. Vertiname jūsų pasitikėjimą ir tikimės ateityje vėl jums padėti!
Response is really fast and I received…
Response is really fast and I received assistance. Ticket purchase and required verification from Ryanair is truly annoying. Best regards, Prof. Julius Ptasekas
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Prof. Julius Ptasekas,
Thank you for your feedback! We're glad to hear that you received prompt assistance. We understand that Ryanair's verification process can be frustrating, and we appreciate your patience. If you ever need further support, please don’t hesitate to reach out.
Besvarelse fra Tickets.lt
Dear Darius,
Thank you for your feedback. We’re sorry to hear that the information about the audio guide was not correct. Could you please clarify what exactly was incorrect so that we can investigate and fix the issue?
You can reach us at info@tickets.lt, and we’ll be happy to assist you.
Disadvantage
Unfortunately, it is sometimes difficult to check in with Ryanair. Often you have to ask for additional assistance, which is unacceptable in extreme travel circumstances.
2. marts 2025
Besvarelse fra Tickets.lt
Dear Andrejus,
Thank you for your feedback. We understand that checking in with Ryanair can sometimes be challenging, especially in urgent travel situations.
To make the process easier, we offer a "Online check-in" service on our website. With this service, we handle the check-in process for you and send your boarding passes directly. You can find more details here: https://tickets.lt/en/avia/content/online-checkin.html
We appreciate your input and are always working to improve our services. If you have any further questions, feel free to reach out!
Besvarelse fra Tickets.lt
Dear Justinas,
Thank you for your feedback! We're happy to hear that everything went well. We’ll continue striving to maintain the same level of service. If you ever need assistance, we're here for you!
Besvarelse fra Tickets.lt
Dear Gint,
Thank you for your feedback! We're glad you found our service easy to use. If there's anything we can do to make your experience even better, feel free to let us know.
Anna helped me with an issue and it was…
Anna helped me with an issue and it was resolved straightaway , she was very helpful and prompt on her replies.
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Darrell,
Thank you for your wonderful feedback! We're delighted to hear that Anna was able to assist you promptly and resolve your issue straightaway. Your kind words mean a lot, and we’ll be sure to share them with her.
If you ever need assistance again, we’re always here to help!
It was a amazing experience.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Firojul Islam,
Thank you for your kind words! We're delighted to hear that you had an amazing experience. We look forward to serving you again in the future!
Besvarelse fra Tickets.lt
Dear Audrone,
Thank you for your kind words! We're delighted to hear that you found our staff helpful and nice. If you ever need assistance in the future, feel free to reach out.
Wishing you great travels!
We were confused with our bookings
We were confused with our bookings, but Andriiana solved it quickly.
25. februar 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Eliza,
Thank you for your feedback! We're glad to hear that Andriiana was able to quickly resolve your booking confusion. We’ll be sure to share your kind words with her!
If you need any further assistance, feel free to reach out. Safe travels!
Disinformation by phone and no refund
By phone tickets.lt confirmed that Unaccompanied Service will be provided after ticket Purchase and after I purchased it, it was not available apparently. And money refund was not possible.
The sentence from tickets.lt email is:
“I have forwarded this information to the appropriate department. You can now proceed with the payment.”
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Erika,
We are truly sorry to hear about the situation you’ve encountered, and we understand how frustrating this must be for you. Please know that we take all disputed situations and complaints seriously, and I have carefully reviewed all your correspondence and conversations with our support team. Based on our records, you were informed that the airline does not provide an Unaccompanied Minor service and that children can only travel with an adult.
However, in your response, you mentioned that you had received confirmation from the airline stating they do accept unaccompanied minors. Based on this information, your tickets were issued as per your request.
If you have any further questions, please don’t hesitate to reach out to us.
They costed me additional $500
Do not use this agency. I have been trying to change one leg of my flight for 6 days. Every time they would take one or two days to process the request and then they would process it at 3:30AM my local time, that means that I would have until 5:00AM to accept or decline the change. IT IS THE MIDDLE OF THE NIGHT! I have been trying to talk to the support for 4 times and asked them to expedite the process or at least to give me a ballpark timeline when the request would be processed so I had time to prepare and be around a computer at that time to accept the change. The best I've got is to wait and it will be processed in the next 24 hours. In the end I've had to book a different ticket 2 days before my departure date. Moreover they refused to refund or do any partial compensation. This company has costed me at least 500 USD in extra charges by gaslighting me and I will never be using their service again.
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for providing the requested information. We truly regret the inconvenience and frustration you experienced while trying to modify your flight. We understand how stressful such situations can be and appreciate your feedback.
When processing flight changes, we must coordinate with the airline to receive their response regarding the cost and feasibility of the modification. The price depends on available fare classes at the time of rebooking, which can fluctuate. As soon as we received confirmation from the airline, we promptly provided you with the updated cost for approval. Unfortunately, due to the limited time before departure, the deadline for payment was also short, as fares could change at any moment.
We are sorry that this process caused you difficulties. We always aim to assist our customers as efficiently as possible while adhering to airline policies. Regarding your refund request, unfortunately, based on the fare rules of your ticket, it was non-refundable.
If you have any further questions, please do not hesitate to reach out.
I have asked to change date in 5 hours…
I have asked to change date in 5 hours after payment and answer was “not possible “ after 2 days.
6. februar 2025
Besvarelse fra Tickets.lt
Dear Leisan,
Thank you for reaching out. We understand your frustration regarding the inability to change your ticket date.
According to the airline's fare rules, date and route changes for your ticket are prohibited. We provide each customer with the opportunity to review these fare conditions before completing the purchase so that they are aware of any restrictions in case of unforeseen circumstances.
We regret that we were unable to accommodate your request, but if you need any further clarification, please let us know.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.