I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere
Virksomheden har svaret
Extremely disappointing experience – still waiting for our refund! I strongly advise people to think twice before booking through Tickets.lt. Our flight booking was changed by the... Se mere
Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktoplysninger
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Østrig
- +370 521 410 16
- info@tickets.lt
- tickets.lt
2,9
Middel
240 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Got the money refunded
After I sent the review below I got the money refund almost right away, really appreciated and quite impressed
*Same as some others here we were happy to find the tickets cheaper than everywhere else but were also asked to pay additional 200ish euros to pay with Mastercard , I called their customer service and they told me that it is correct and there is no way to avoid this additional fee. Additionally they said that the discount for Maestro ks actually wrong...
Is it possible to get this amount refunded ? I can see that some people managed to do it, reservation no XTRH689P
Our experience & evaluation would definitely change significantly if this would be solved
Thank you*
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Kotryna,
Thank you for sharing your feedback and reservation XTRH689P.
We’re truly sorry for the inconvenience and completely understand how frustrating such an unexpected situation can feel.
Please be assured that we’re carefully checking internally to understand what happened and to make sure it doesn’t repeat.
So you don’t have to wait while we complete the review, we’ve already issued a 225 EUR refund. The amount should appear on your account soon, depending on your bank’s processing time.
If you have any questions in the meantime, we’re here to help.
Scammers
Probably worst company you can ever find in the internet. NEVER book ANY flight from these idiots. They will charge you a lot of money just for using your credit card, they will never answer your questions via support, they are always cancelling already booked tickets (saying it's not their fault, but there is sure their fault) and they will even not refund you money if they will cancel your flight. BE VERY AWARE with these scammers.
ANSWER to reply: maybe start to answer my emails and you will not need my booking number?
“Atšaukto skrydžio už kurį buvo sumokėta (Booking 6MS3UKYZ)”
ANSWER 2: you are lying as always, cause you are scammers. You never ever wrote anything about any bank. You wrote, that my money will be back in my account latest in 24 hours. If not - you said that I should write e-mail to your support team. I wrote 4 mails and never got any answer. Stop lying, cause you will get a lot of negative reviews from all my friends which bought same tickets.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Don,
We’re truly sorry for the frustration you’ve experienced. Please share your booking number so we can investigate immediately and come back to you with a clear resolution.
Thank you for your patience.
---
UPD 10.09
Dear Don,
Thank you for sharing booking 6MS3UKYZ. First of all, we’re sorry for the delay in replying to your emails.
We’ve reviewed your case and would like to clarify the following:
Right after that booking was cancelled, the card authorisation was released on our side—we are not holding your funds. Our team has already replied to your email and attached an official confirmation stating that our agency does not claim this transaction. Please forward that document to your bank so they can remove the pending hold.
Also, we see you have two other bookings that were successfully paid and ticketed. The e-tickets were sent to your email—please check your inbox (and spam). You can also view and download them anytime in your account on our website.
If anything is missing or you need us to resend the tickets/confirmation, just reply to our latest email and we’ll help right away.
Don't be happy after buying tickets
Don't be happy after buying tickets, because tomorrow they may send you a message that they canceled the purchase because the price has changed. Very disappointing. And at the final step they add a fee for paying visa card. So no one gets it cheaper here.
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for your feedback. We are sorry to hear about your disappointment.
To investigate your case in detail, could you please provide us with your booking number or the email address used for the purchase? This will help us review the situation and provide you with a proper explanation.
We truly regret the inconvenience caused and hope to have the chance to improve your experience with us in the future.
Atsakė į visus klausymus ir suteikė…
Atsakė į visus klausymus ir suteikė informaciją
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Gerb. Inga Kisizauskaite,
Labai dėkojame už Jūsų atsiliepimą. Džiaugiamės, kad visi Jūsų klausimai buvo atsakyti ir pateikta informacija Jums buvo naudinga.
Vertiname Jūsų laiką ir tikimės galėti Jums vėl padėti ateityje.
Besvarelse fra Tickets.lt
Thank you for your kind words! We’re delighted to hear everything went smoothly and you were satisfied with our communication. Your positive feedback means a lot to us, and we look forward to helping you with your future bookings!
Besvarelse fra Tickets.lt
Thank you, Egle! We're happy to hear that your experience was easy and smooth. If you ever need any assistance in the future, we're here to help!
Labai sklandžiai ir aiškiai vyko visas…
Labai sklandžiai ir aiškiai vyko visas bilietų įsigyjimas.
26. juli 2025
Besvarelse fra Tickets.lt
Dėkojame, Renata Pod, už Jūsų malonų atsiliepimą! Labai džiaugiamės, kad bilietų įsigijimo procesas Jums buvo sklandus ir aiškus. Jei kils kokių nors klausimų ar reikės pagalbos ateityje, visada esame pasiruošę Jums padėti!
Charges a fee for card transactions
At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will cost you +17 €. Yeah, there's this option to pay with MasterCard Maestro for free, but the thing is that Maestro cards are already phased out in EU since 2023.
Actually there's no option to not pay for the transaction, which means you ALWAYS incur a "hidden" fee.
EDIT 2025-08-04
tickets.lt indeed refunded us 17 €, so I adjusted the stars.
About the fact that the fee is seen during the checkout, yes, but no one suspects that one has to pay such a hefty percentage just for paying with VISA/MasterCard. I haven't incurred such a fee in decade.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Marius,
Thank you for your feedback. We’re sorry to hear about your disappointment regarding the payment fees. We always strive to make our pricing as transparent as possible, and all payment-related fees are displayed during the booking process before final confirmation.
The availability of payment methods may vary depending on the card issuer or region, and we understand that Maestro is no longer widely supported — we are actively working to expand our options to better meet customer needs.
To look into your specific case and assist you further, could you please share your booking number or the email address used for the purchase?
UPD 01/08
Dear Marius,
Thank you for sharing your feedback. We understand your concerns regarding the payment fees. The available payment methods and any applicable charges are displayed transparently during the checkout process, and we always strive to offer our customers a choice.
We would also like to inform you that on August 1, we refunded 17 euros to the buyer's bank account used for the original ticket payment. If you have any further questions or need assistance, feel free to contact us.
We appreciate your input — it helps us improve our services.
Esu dėkinga už rūpestingą pagalbą
J’ai été très bien accompagnée par Anhelina tout au long de ma demande.
Elle a répondu à toutes mes questions avec clarté, rapidité et bienveillance.
Grâce à elle, mon billet a été corrigé sans stress.
Je recommande vivement ce service, et je remercie Anhelina pour son professionnalisme ! 🌸
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Chère Liliane,
Un grand merci pour votre retour si positif ! Nous sommes ravis d’apprendre qu’Anhelina a su vous accompagner avec efficacité et bienveillance. Votre satisfaction est notre plus belle récompense.
Nous ne manquerons pas de transmettre vos compliments à Anhelina. Merci encore pour votre confiance et votre recommandation.
I was not able to make payment
I was not able to make payment first time and I realized that because I have chosen Maestro Card as payment method. After a week I returned to purchase and realized this. Apparently in all Europe bank are not issuing Maestro Cards any more, but the card that we have is Master Card - and you are asking additional percentage for using it! But average person does not even know which type of card she/he has, so why is your program not able to detect which card details I have inserted? Just showing error! An no, I am not having bank cards with me, but I do use secure program to store the card information - never thought that I need to write what type of the card I have.
6. juli 2025
Besvarelse fra Tickets.lt
Dear Peeter Rumessen,
Thank you for sharing your experience.
We understand how frustrating it can be when a payment fails without a clear explanation. In some cases, the card type may not be automatically recognized by the system, especially when data is entered via a secure storage program. This can unfortunately result in a generic error message rather than specific guidance.
Regarding the additional percentage for certain payment methods — this fee is applied based on the card type and is shown during the payment step, in accordance with the terms set by our payment provider. However, we agree that the process should be more intuitive and transparent, and we are working on improving this experience.
To assist you further and verify the specific details of your case, we kindly ask you to contact us at info@tickets.lt. This will allow us to review the issue in detail using your information, while keeping your personal data secure.
Thank you again for your feedback — it’s truly helpful for improving our service.
Great!
After using the terrible easemytrip.com, tickets.lt was a breath of fresh air!
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Povilas,
Thank you so much for your kind feedback! We're truly glad to hear that your experience with us was a positive one and that we could provide the service you were hoping for.
We look forward to assisting you again in the future!
Does not follow Norwegian Air TnC
Does not follow Norwegian Air international terms and conditions, but sells their tickets. Don't bother and buy directly - terrible customer service and experience. Never again
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Meinardas Ulevičius,
We’re sorry to hear about your negative experience and appreciate you taking the time to share your feedback.
To properly investigate your case and understand what happened, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and respond to your concern accurately.
We aim to act in full accordance with the airline’s terms and conditions and are committed to resolving any discrepancies.
If you need an INVOICE - find another agency
Getting an invoice from this agency is a mission impossible. Most airline websites send invoices in minutes by email, but this agency says it takes "up to 10 working days" (this is year 2025) - and they still couldn't do it even after 10 days!
When you email them, you get an automated reply or no answer at all. When you call, they just say "we will send it to finance department" and nothing happens.
They also lie about prices. They show you one price, then add 24 EUR extra for paying with any card except Maestro. But Maestro cards don't exist anymore - banks stopped making them. So basically you always pay extra 24 EUR.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Erikas,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, particularly regarding the delay in receiving your invoice and the lack of timely communication.
Please rest assured that we are currently clarifying the reason for the delay in the document formation with the responsible department. We understand how important this is and are treating your request as a priority.
You will be contacted via email shortly with an update. Again, we deeply regret the inconvenience caused and appreciate your patience while we work to resolve this matter.
UPD 14/07
Please note that we have already sent the invoice to the buyer's email today, July 14. Kindly check your email inbox, including the spam or promotions folder, in case it was filtered.
If you still have trouble locating it, feel free to reach out and we’ll be happy to resend it.
A Tale of Two Sellers (Or: Why You Should Book Flights Directly)
In the skies of Aerosville, there lived a quiet craftsman named Tom.
He sold travel tickets — clearly marked, fairly priced, with no hidden tricks.
His shop was calm, the tea was warm, and questions were always answered.
But near the crossroads, where signs flashed and promises shouted, stood Jeff.
Jeff’s stall was crowded with slogans: “Best Price!” “Limited Offer!” “Trust Me!”
He leaned in, smiling.
“Same ticket, better deal. No need to go to Tom.”
You agreed. Why not?
Jeff ran to Tom’s shop, bought the cheapest, barest version of a ticket —
No checked bag, no food, no flexibility —
and handed it over.
“Want to check in? That’ll cost extra.
Need help? That’s extra too.
Or just figure it out yourself.”
You tried to go to Tom.
Tom was welcoming. Patient.
But puzzled.
“I remember Jeff buying something, yes...
But I don’t know which ticket he gave you.
Do you have a reference number?”
Back to Jeff.
Now he’s lying on a beanbag, half-asleep.
“You again? Ugh. Look through your emails. Or pay me.”
You dig through the mess, find the code, return to Tom.
Tom helps. You get your boarding pass. You exhale.
But then — you want to change something. Add a bag.
Tom sighs.
“Only the one who paid can make changes.
I can’t do anything unless Jeff agrees.”
One more visit.
Jeff, now annoyed:
“Change it? Nope. This is what you bought. Don’t bother me again.”
And so the journey continues. But with more confusion, more steps, more cost —
and the quiet realization that walking into Tom’s shop from the start
would have been better in every way.
...
Want your trip to center arround you and your adventure rather than a frustrating experience arround your travek tickets - be smarter, buy directly through airline.
21. juni 2025
Besvarelse fra Tickets.lt
Dear Monika,
Thank you for sharing your detailed feedback with us. We truly appreciate the time you took to describe your experience, and we completely understand your concerns.
We’d like to assure you that we take this matter seriously. Our team contacted the airline’s support service on your behalf to review the details of your booking. The airline has confirmed that your fare included 2 PC checked-in baggage per passenger for each flight, according to the ticket’s tariff rules.
We understand that dealing with these kinds of travel arrangements can sometimes feel complicated, especially when going through third parties. Our goal is to make this process as smooth and transparent as possible.
If you have any additional questions or need further assistance, please don’t hesitate to contact us — we’re always here to help. Also, for your convenience, we’ve sent this information to your email, so please check your inbox as well.
Thank you once again for reaching out to us. We appreciate your patience and look forward to supporting you with any future travel needs.
a fee for paying not Maestro
Its bad a company adds a fee for paying by any mean but not maestro card. A fee was 39 euro! for an order of 613 euro total. Is that a bank transacton fee that BIG?
Also, an infant discount was not applied. For 2 adult and an infant, we've bought 3 same flight tickets 204.33 each.
Is company answer relevant?
Still, company offered best value. 🙂
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Roman Iusim,
Thank you for your feedback — we appreciate you sharing your thoughts.
We understand your concern about the payment fees. Please note that different payment methods can have varying processing costs, which is why additional fees may apply for some card types.
Also, we have already provided a detailed answer to your payment question via the buyer’s email address. Please check your inbox for more information.
If you have any further questions, we’re here to help. Thank you for your patience and understanding.
UPD 06/07
You have paid us €652.00 for the booking, which is exactly the amount we received from you. There is no higher payment recorded from your side.
If there is any difference, it is likely due to bank transfer fees or currency conversion charges.
If you have any further questions, please feel free to ask.
Besvarelse fra Tickets.lt
Dear Customer,
Thank you for your feedback!
We're glad to hear that you were satisfied with the speed and clarity of our service. If there's anything else we can assist you with, don't hesitate to reach out.
Benfdravau su Andriiana López
I spoke with Andriiana López, THANK YOU for your quick response and help, you solved my problem :) Dainius
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Dainius,
Thank you for your kind words! We're delighted to hear that Andriiana López was able to assist you quickly and effectively. We'll be sure to pass along your appreciation to her. If you need any further help, we're always here for you.
Very good i fond cheaper flight ❤️❤️
5. juni 2025
Besvarelse fra Tickets.lt
Dear Brahim Kharraz,
Thank you for your great feedback!
We're happy to hear you found a cheaper flight with us ❤️✈️
Wishing you a wonderful journey, and we hope to assist you again soon!
Do not recommend this company
In the ticket there was wife surname same as mine (1 letter difference). It's strange in the first email they ask to check and edit ticket data for free 4 hours after purchase. Later they asked 130€, but we changed at counter for 45€. Do not recommend to buy tickets from tickets.lt
10. maj 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Aurelijus,
Thank you for taking the time to share your feedback.
We’re truly sorry for the inconvenience you experienced with the name correction process, and we completely understand your frustration. Your opinion is important to us, and it’s disappointing to hear that your experience didn’t meet expectations.
To clarify, the cost of making changes to ticket details—such as name corrections—is set by the airline, not by our agency. Our role is to assist in forwarding and processing such requests according to their rules and fees. We understand how frustrating it can be when these costs seem unclear or inconsistent.
According to our system, the flight linked to your booking has already taken place. We hope you were able to use the tickets without further difficulty and that your trip went smoothly in the end.
If there’s anything else we can do for you or if you have further questions, please don’t hesitate to reach out.
Total scam, lost money and time
Bought tickets cheaper and later got email:
I am sorry to inform you that we do not have the possibility to issue the original flight. In order to resolve this matter, we suggest you an alternative without any additional payment and refund 125 eur of 800eur that i payed yesterday. They don’t reply. Lost my money, my time and my patience. 0 trust. Who will return it…
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Tickets.lt
Dear Daniel,
Thank you for sharing your feedback.
We are truly sorry to hear about your negative experience. Your opinion is very important to us, and we fully understand how frustrating and disappointing this situation must have been.
Unfortunately, at the time of ticket issuance, we did not receive final confirmation from the airline regarding the availability of seats on the selected flight. As a result, your reservation was canceled on May 30, and the full amount paid was refunded to the bank account used for the purchase.
If the funds have not yet appeared in your account, please contact us via any method convenient for you, and we will gladly provide you with official confirmation of the refund from our side.
Once again, we apologize for the inconvenience caused, and we thank you for bringing this matter to our attention.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.