Tickets.lt Anmeldelser 

Besvarelse fra Tickets.lt

14. jan. 2026

Dear Gianluca Musso,

Thank you for your feedback. We are truly sorry to hear about the difficulties you faced during check-in and the inconvenience this caused at the airport. We understand how stressful it is to arrive early to avoid issues and still end up paying a fee — this is not the experience we want for our customers.

To investigate this properly and check the details linked to your reservation (including the email address shown during check-in), please share your booking number or the purchaser’s email address used for the order. Once we have it, we will review the case and come back to you with a clear explanation and next steps.

Besvarelse fra Tickets.lt

14. jan. 2026

Dear Renata Tamosiunaite,

Thank you for your review and for rating us 4 out of 5. We truly appreciate you taking the time to share what didn’t work smoothly.

We are sorry that you couldn’t add luggage immediately after booking and that the option appeared only later during check-in. We understand how inconvenient this is — most travelers prefer to finalize all extras upfront to avoid last-minute steps and uncertainty.

In many cases, baggage availability and timing depend on the airline’s rules and how/when they release ancillary services for a specific fare and booking. That said, we agree that the process should be as clear and seamless as possible. Your feedback has been forwarded to our team so we can review how baggage options are displayed and whether we can make this clearer earlier in the booking flow.

Thank you again for choosing our service. We hope your next booking will be fully smooth and deserve the full 5 stars.

Besvarelse fra Tickets.lt

28. dec. 2025

Dear Linas,

Thank you for your positive feedback. We are glad to hear that you found our service fast, simple, and easy to use.

We truly appreciate your support and look forward to assisting you again in the future.

Besvarelse fra Tickets.lt

5. dec. 2025

Dear Ramesh Gurung,

Thank you sincerely for your kind feedback!
We’re delighted to hear that you have booked with Tickets.lt several times and that each experience has been positive for you.

Your trust truly means a lot to us.
We look forward to assisting you again with your future travel plans!

Besvarelse fra Tickets.lt

Opdateret den 28. nov. 2025

Dear Tadas,

We’re glad that our website helped you find a great flight option at a better price.
If you ever need assistance with your next booking, we’ll be happy to help you again.

Besvarelse fra Tickets.lt

27. nov. 2025

Dear Ina Orentiene,

Thank you very much for your wonderful feedback!
We’re truly delighted to hear that everything was perfect and that the booking process went smoothly for you without any additional fees.

Your positive experience means a lot to us, and we sincerely appreciate you taking the time to share it.
If you ever need assistance in the future, we’ll be more than happy to help.

Wishing you great travels ahead!

Besvarelse fra Tickets.lt

27. nov. 2025

Ačiū, Dariau, už Jūsų atsiliepimą!
Džiaugiamės, kad mūsų paslaugos paliko Jums gerą įspūdį.
Jei ateityje turėsite klausimų ar prireiks pagalbos, mes visada pasiruošę padėti.

Gražios dienos!

Besvarelse fra Tickets.lt

14. nov. 2025

Dear customer, thank you for your rating!

Besvarelse fra Tickets.lt

14. nov. 2025

Dear, Akbar.

Sorry to hear about this situation — I’ve checked your booking and can confirm that your ticket was correctly issued on our side. Could you please clarify what exactly happened at the airport?

If you have any details or screenshots, feel free to send them to us at info@tickets.lt — we’ll look into it right away and help you resolve the issue.

Besvarelse fra Tickets.lt

20. okt. 2025

Gerbiamas ponas Sigitai,

Labai apgailestaujame, kad pastaroji patirtis su mūsų servisu nebuvo tokia, kokios tikėjotės.

Norėtume paaiškinti, kad jūsų pasirinkta bilieto kaina buvo apdorota griežtai pagal aviakompanijos tarifų taisykles ir sistemos informacija. Biletus mūsų svetainėje pateikia tiesiogiai aviakompanija, o kaina gali dinamiškai keistis mokėjimo proceso metu, jeigu pasirinkta fare klasė tampa nebeprieinama — deja, tai yra už mūsų kontrolės ribų.

Kalbant apie kelionės datų pakeitimą – jūsų prašymas buvo atidžiai išnagrinėtas ir apdorotas atitinkamai aviakompanijos tarifų sąlygoms. Papildoma suma, nurodyta sąskaitoje, atsirado dėl skirtumo fare kainoje bei aviakompanijos taikomų keitimo mokesčių.

Mes nuoširdžiai atsiprašome už kilusias nepatogumus ir dėkojame už jūsų supratingumą. Siekiame visada veikti skaidriai ir teikti pagalbą visiems klientams pagal kiekvienos aviakompanijos nustatytas taisykles.

Besvarelse fra Tickets.lt

18. okt. 2025

Dear Ms. Baciūtė,

Thank you for your message and for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your disappointment.

Please note that all requests for changes or refunds are processed strictly in accordance with the fare rules of the airline. These rules are determined directly by the carrier and define whether modifications or cancellations are possible, as well as any applicable fees. Unfortunately, travel agencies like ours are not authorized to override these airline-specific conditions.

Regarding the “Flexible Ticket” service, we would like to clarify that it is an additional protection service offered by our agency, which allows passengers to cancel their flight for any reason before departure and receive a refund of the ticket cost (excluding the service fee and the cost of the Flexible Ticket option itself). However, it does not modify or replace the airline’s fare rules, nor does it make the ticket directly changeable through the airline.

You can find full details about this service here:
👉 https://tickets.lt/en/avia/content/flexible-ticket.html

We sincerely apologize for the inconvenience you experienced and assure you that your feedback has been shared with our customer service management team to improve the quality of assistance provided.

If you would like us to review your specific case once again, please contact us by e-mail with your booking number, and we will be glad to recheck all the details.

Besvarelse fra Tickets.lt

15. okt. 2025

Dear Berku,

Thank you so much for sharing your experience! We’re delighted to hear that Savina was able to assist you so effectively. Your kind words about her patience, friendliness, and professionalism mean a lot to us. We’ll make sure to pass your compliments along to her.

We’re very glad everything was resolved successfully — and we’ll always be here if you need any further assistance in the future.

Besvarelse fra Tickets.lt

13. okt. 2025

Уважаемый Идибек,

Большое спасибо за Ваш отзыв и доверие к нашей компании!
Мы рады, что Вы остались довольны нашим сервисом, и надеемся вновь помочь Вам в организации будущих поездок.

Besvarelse fra Tickets.lt

Opdateret den 12. dec. 2025

Dear Mindaugas Danielius,

Thank you for your feedback. We are glad to hear that our colleague was able to assist you over the phone and guide you through the refund procedure.

Regarding the additional charges you mentioned, we have checked our system and could not find any record of extra fees applied to your booking beyond those already displayed before purchase. We would be very grateful if you could update your review and provide us with more details on this point so that we can better understand your concern.

As for your refund request, we can confirm that it is registered in our system and is currently being processed by our managers. Once the request has been finalized, you will automatically receive an email confirmation from us. Please kindly allow some time while we complete this process – we are doing everything possible to provide you with a resolution as quickly as we can.

Thank you again for your patience and understanding.

UPD 08/10
Thank you for your update and for sharing the additional details with us. We are currently verifying the information regarding your payment and the fees applied.

Please allow us a little more time to complete the check — we will get back to you with a detailed reply as soon as possible.

We appreciate your patience and thank you for bringing this to our attention.

UPD 09/10
Dear Mr. Danielius,

Thank you for your update and for sharing your experience. We have reviewed the payment information for all of your tickets mentioned, and our decision regarding the payment fees was sent to the purchaser’s email address yesterday (October 8).

We would be very grateful if, based on this information, you could update your review and, if the matter is resolved to your satisfaction, also reconsider your rating of our company’s service.

Thank you once again for your feedback and cooperation.

UPD 12/12
We would like to inform you that the refund was successfully processed yesterday, on December 11. Please note that, depending on your bank, the refunded amount is usually credited to the buyer’s account within 1–3 business days.
If the funds are not visible on your account after this period, please let us know and we will be happy to provide you with an official refund confirmation document, which you can use to clarify the transaction status directly with your bank.

Regarding the payment fee, we understand your concerns. As correctly noted, certain payment methods include an additional service fee, while others (such as Maestro) do not. This information is displayed during the payment step, but we appreciate your feedback and will continue working on making this as clear as possible for our customers.

We are glad to hear that our support team was able to assist you with the refund procedure and that the phone support experience was helpful.

If your issue has now been resolved, we would be truly grateful if you could consider updating your review and rating to reflect the final outcome. Your feedback is very important to us and helps other customers make informed decisions.

Thank you for your patience and understanding. Should you need any further assistance, we remain at your disposal.

Besvarelse fra Tickets.lt

5. okt. 2025

Dear Viktorija Kunstmone,

Thank you so much for your kind feedback! We’re delighted to hear that Andriiana López was able to assist you patiently and resolve the issue with your booking. We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team.

Your satisfaction is our top priority, and we look forward to serving you again in the future.

Besvarelse fra Tickets.lt

30. sep. 2025

Dear Mr. McKenna,

We’re very sorry for your experience. Unfortunately, in this case the limitations were set by the airline. We did try to add your frequent-flyer number and assist with seat selection, but Cathay Pacific advised that these changes can only be made at the airport check-in desk for this booking.

Please arrive a bit earlier for check-in so the staff can add your loyalty number and help with the best available seating based on your status.

Besvarelse fra Tickets.lt

Opdateret den 2. okt. 2025

Dear Jurgita,
Thank you for sharing your feedback and for providing your booking reference XEFB46AU.
Please allow me to clarify: this is not an additional charge on top of the ticket price, but rather a difference in total fare depending on the chosen payment method. Each payment provider (such as Mastercard, Visa, PayPal, etc.) applies its own processing costs and commissions. Airlines and service providers reflect these different costs directly in the final price you see at checkout.
That is why some payment methods can result in a slightly higher or lower total amount, and it may happen that at the moment of payment only certain methods are technically available.
We completely understand how unexpected this can feel, and we truly appreciate your comment—it helps us to improve how we explain this in the booking flow.
Thank you again for booking with us.

UPD 24/09
Dear Jurgita,
Thank you for adding to your review.
Regarding the different prices, we would like to clarify that the total may vary depending on the selected payment method, as payment providers apply different settlement costs and this is reflected in the final amount at checkout.
At the same time, we value our customers, and therefore a decision was made to compensate you €190. The amount has already been refunded to your original payment method. We will also double-check our payment settings to ensure everything works correctly.
Thank you for your understanding.

UPD 02/10
Dear Jurgita,

Thank you for your feedback. We understand your concern and regret the inconvenience caused. We would like to reassure you that we have already sent you the full details of your booking to the purchaser’s email address on 24 September, and this case has been resolved in your favour.

We sincerely apologize for the confusion and the delay in clarifying the situation. Your satisfaction is very important to us, and we are grateful for your patience and understanding throughout the process.

If you feel that your issue has now been resolved positively, we would kindly ask you to consider updating your review to better reflect your final experience with our service.

Besvarelse fra Tickets.lt

22. sep. 2025

Dear Kiryl,

Thank you for sharing your experience and bringing this to our attention. We’re truly sorry for this situation and will check it right away.

We’ll look into this case right away and will refund the €19 to you.
Thank you for letting us know—it helps us improve.

Besvarelse fra Tickets.lt

Opdateret den 22. sep. 2025

Dear Vitaliy,

We’re very sorry to hear about such an experience and fully understand how frustrating this must have been.
We’d like to carefully check every detail and clarify what happened.

Could you please share your booking number so we can investigate and assist you further? We truly want to sort this out for you.

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UPD 22/09
Dear Vitaliy,

Thank you for sharing the booking reference and for giving us the chance to carefully review your case. I completely understand how stressful this situation felt, and I’m truly sorry you had to go through it.

I’ve now checked everything in detail and would like to clarify a few points:

On our website, we display all available payment methods. For some cards, certain discounts or different service fees may apply — this is why the system might show different amounts depending on the card used.

A correct PNR was provided to you both by SMS and in your confirmation email. After you reached out about not being able to open the booking on the airline’s website, my colleagues sent you step-by-step instructions and confirmed that the PNR was valid.

I also see that our team followed up by email, double-checking the display of your ticket and again confirming that the PNR was active, with guidance on how to view the booking on the airline’s page.

Later, the airline booking was cancelled based on your own request. That means the PNR could be found, and the cancellation was successfully initiated. Unfortunately, the fare type purchased does not allow a refund once cancelled.

I’m truly sorry for the frustration and the time you spent trying to sort this out. We completely understand how upsetting it is to feel uncertain about a flight, and we regret that this experience didn’t meet your expectations.

Thank you again for your patience and for giving us the opportunity to explain everything.

Besvarelse fra Tickets.lt

Opdateret den 19. sep. 2025

Dear Vilius,

Thank you for sharing your feedback. I’m very sorry for the inconvenience and completely understand your concern regarding the payment fee.
I’ll carefully check this situation with our team and get back to you shortly with a detailed response.

Thank you for bringing this to our attention.

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UPD 19/09
Dear Vilius,

Thank you again for your patience.
I’m still carefully checking this situation with our team to fully understand what happened and to make sure it won’t repeat.

So you don’t have to wait until we finish the review, we’ve already processed a 38 EUR refund to your original payment method.
Depending on your bank, it should appear on your account soon.

Thank you for bringing this to our attention.