Tickets.lt Anmeldelser 

236
•
TrustScore 3 ud af 5

3,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

This company changed my booking to a flight departing over two hours later without my consent, claiming it was only a "minor change." However, this change means I no longer have enough time to cat... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

norėjau pasikeisti laiką nes užsakydama padariau klaidą , pastebėjau kai padariau apmokėjimą, paskambinau konsultantei kuri pasakė kad kad pakeisti laiką užtruks mėnesį , kažkokia nesamonė , dar iki š... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I used this service for the first time and had a good experience. All went well with the booking process. The only downside that I didn't expect was the €16 additional fee charged for Visa and MasterC... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Andriiana López made my day and saved a lot of struggle on my way to the airport by checking in for me. I as a boomer am very comfused by all the links and 8 downloaded apps seeking for some intuitiv... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Flybilletbureau

Skrevet af virksomheden

Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

236 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,0

Alle anmeldelser

(236)

66 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Andriiana López is very helpful👌

15. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Sigita,

Thank you very much for your kind feedback! We are delighted to know that Andriiana López was helpful and provided you with a positive experience. Your words mean a lot to our team, and we will be happy to share them with her.

We hope to welcome you again in the future!

Bedømt til 1 ud af 5 stjerner

Deceiving and time consuming

Booked flights and received confirmation, after two days and continuos pushing for the tickets through email and phone calls got deceiving email to confirm flights with completely different time... After a lot of back and forth we have to buy tickets and try to issue a compensation through official European consumer law authorities (the flights price due to time waste increased). This whole process is extremely time and money wasting, do not book via any of their websites. Also hidden fees that were only stated after checkout and payment so if you are buying tickets dont be surprised when bank account is subtracted for more than stated initially.

10. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Gabriele,

We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.

We would like to carefully review what happened with your booking. Please provide us with your booking number so we can investigate the case and assist you further.

Bedømt til 1 ud af 5 stjerner

Visiškai neatsakingas požiūris į…

Visiškai neatsakingas požiūris į klientą – niekam nerekomenduoju
Likus vos vienai dienai iki skrydžio sužinojau, kad jis yra atšauktas. Iš „Tickets.lt“ pusės nebuvo jokio normalaus informavimo ar pagalbos – tiesiog atsiuntė el. laišką, kad alternatyvų nėra, ir pasiūlė patiems pildyti pinigų grąžinimą. Jokio kito skrydžio pasiūlymo, jokio problemos sprendimo ar realaus pasirūpinimo klientu, kuris liko nežinioje.
Planavau ateityje bilietus per šią platformą pirkti daug dažniau, tačiau po tokio visiškai neatsakingo ir atmestino požiūrio į krizinę situaciją – tai buvo pirmas ir paskutinis kartas. Jei branginate savo laiką, nervus ir pinigus, apeikite šią svetainę iš tolo. Niekada daugiau čia nepirksiu ir kitiems griežtai nerekomenduoju.

1. juli 2026
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Besvarelse fra Tickets.lt

Gerb. Artūrai Česneliai,

Nuoširdžiai apgailestaujame, kad susidūrėte su šia situacija ir kad ji paliko tokį neigiamą įspūdį.

Norėtume patikslinti, kad skrydžio atšaukimas yra oro linijų bendrovės sprendimas, kuriam mes, kaip kelionių agentūra, neturime jokios įtakos. Visais tokiais atvejais visada stengiamės pasiūlyti keleiviams tinkamiausią alternatyvą. Jei jums nebuvo pasiūlytas kitas skrydis, deja, tai reiškia, kad oro linijų bendrovė tuo metu nesiūlė panašių alternatyvių skrydžių.

Šiuo metu laukiame jūsų prašymo grąžinti pinigus. Kai tik jį gausime, nedelsdami pradėsime jį nagrinėti ir stengsimės kuo greičiau užbaigti pinigų grąžinimo procesą.

Atsiprašome už sukeltus nepatogumus ir dėkojame už kantrybę.

Bedømt til 5 ud af 5 stjerner

Khrystyna Been great with assistance

Khrystyna Been great with assistance, very quick response via emails.

Thank you

6. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Mohamed Mousa,

Thank you for your kind feedback.

We are glad to hear that Khrystyna was able to assist you and provide a quick response via email. We truly appreciate you taking the time to share your experience.

Your feedback is very important to us.

Bedømt til 1 ud af 5 stjerner

Terrible terrible terrible website

Terrible terrible terrible website, unclear instructions on how to check in, the option to add auto check in links you to final page where they give you your ticket not the boarding pass and gives you repetitive paradox instructions that loops continously. Never again.

1. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Vilezi,

We would like to review your case in detail and check what happened with the auto check-in service and boarding pass instructions. Please send us your booking number, the phone number used during the booking process, and the email address linked to your order.

This will allow us to identify your booking, investigate the situation, and provide you with a proper explanation.

Bedømt til 1 ud af 5 stjerner

Shit web

Shit web. Me and my gf both tried to order from this website , both from diffirent phones . Each time it says that there is a fail with order. Useless website. And then you need to pay 15 eur more just for using Apple Pay. Oh well , Lithuanians , they know how to make good cold soup , but websites are shit

28. juni 2026
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Besvarelse fra Tickets.lt

Dear Artiom Jermakov,

Thank you for taking the time to share your feedback.

To help us identify your booking and investigate the situation thoroughly, could you please provide the phone number used during the booking, and the email address?

Once we receive this information, we will carefully review all the details of your case and provide you with a full explanation. If there is anything we can do to assist or resolve the situation, we will be happy to do so.

We look forward to your reply and hope to have the opportunity to restore your confidence in our service.

Bedømt til 1 ud af 5 stjerner

Nonsense...started receiving messages…

Nonsense...started receiving messages on whatsapp as soon as I bought tickets. Is this a scam??

24. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Ugne Remeikyte,

To allow us to investigate this matter and clarify the nature of the WhatsApp messages you received, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.

This information will help us identify your booking, review all the details of your case, and provide you with a comprehensive explanation.

We appreciate your cooperation and look forward to your reply.

Bedømt til 3 ud af 5 stjerner

Overall it's fine

Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of your booking, almost as if the service is trying to lure you in by lying about it.

3. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Sofiya,

In order for us to review your case thoroughly and provide you with a detailed explanation, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.

This information will allow us to identify your booking, investigate all the details of your case, and explain the circumstances surrounding the additional charge.

We appreciate your feedback and look forward to your reply.

Bedømt til 5 ud af 5 stjerner

Thanks

Thanks, Nataliia Hrytsan, for the fast answers and excellent support! Much appreciated. 😊

22. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Modestas Šimkus,

Thank you very much for your kind words and for taking the time to share your experience!

We are delighted to hear that Nataliia Hrytsan was able to assist you with fast responses and excellent support. Your appreciation means a lot to us, and we will be sure to pass your kind feedback on to her.

Thank you for choosing our service and for your trust. We truly appreciate your support and wish you many pleasant and stress-free journeys ahead!

Bedømt til 5 ud af 5 stjerner

Tesingas kainos ir paslaugų kokybės…

Tesingas kainos ir paslaugų kokybės santykis

19. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Gerbiamoji Sonata Dumbliauskiene,

Labai ačiū už Jūsų atsiliepimą!

Džiaugiamės girdėdami, kad mūsų paslaugos Jums tinka tarp kainos ir kokybės. Mūsų tikslas – visada teikti patikimas paslaugas ir gerą vertę savo klientams.

Dėkojame, kad pasirinkote mūsų paslaugas ir pasitikite mumis. Nuoširdžiai vertiname Jūsų palaikymą ir linkime daug malonių kelionių!

Bedømt til 5 ud af 5 stjerner
Tickets.lt-logo

Besvarelse fra Tickets.lt

Dear Mažvydas,

We are happy to hear that everything went smoothly and that you had a positive experience with our service. Providing a simple and hassle-free booking experience is always our goal.

We truly appreciate your trust and look forward to assisting you with your future travel plans.

Bedømt til 4 ud af 5 stjerner

They charge a fair amount of money for every payment method except Maestro card. Update: fee refunded.

They show a better price at first, and during the check-out they charge extra for every possible payment method except Maestro card. It is my second time booking with them, and the first time they refunded "the cost of payment method". However, this time they claim it is not their, but bank's fault. Be aware when proceeding with this company.
Update: fee refunded.

22. maj 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Domantė Purtokaitė,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

We have carefully reviewed your booking and the information provided in your review. Our payment system may apply different promotional conditions depending on the selected payment method and the offers available at the time of purchase, which can affect the final amount displayed during the booking process.

Nevertheless, after an additional review of your case, we have decided to refund the difference in question to your original method of payment. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing times.

We sincerely appreciate your feedback and the opportunity to resolve this matter. If you feel that your concern has now been addressed, we would be very grateful if you could consider updating your review and rating.

Bedømt til 5 ud af 5 stjerner

Спасибо большое за помощь в возврате…

Спасибо большое за помощь в возврате средств особенно Андриана Лопес за выдержку сотрудничество и понимание.

20. maj 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Уважаемый Александр,

Мы очень рады, что смогли помочь Вам с возвратом средств и оставить положительное впечатление о нашем сервисе. Отдельно благодарим за добрые слова в адрес Андрианы Лопес — мы обязательно передадим ей Вашу благодарность.

Если в будущем Вам понадобится помощь или поддержка с новыми бронированиями, будем рады помочь снова.

Bedømt til 5 ud af 5 stjerner

Viskas gerai

Viskas gerai , niekuom nereikia rūpintis

4. maj 2026
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Besvarelse fra Tickets.lt

Gerbiama Ingrida Saukliene,

Labai ačiū už Jūsų nuostabų atsiliepimą!

Nuoširdžiai džiaugiamės girdėdami, kad viskas vyko sklandžiai ir kad buvote patenkinti mūsų paslaugomis. Jūsų pasitikėjimas ir teigiami atsiliepimai mums labai daug reiškia.

Jei kada nors ateityje prireiks pagalbos dėl užsakymų ar kelionių, mielai Jums vėl padėsime.

Bedømt til 1 ud af 5 stjerner

Negaliu apsakyti koks esu nepatenkintas…

Negaliu apsakyti koks esu nepatenkintas jūsų aptarnavimu, tiesiog apsurdiška, ne gana to kad laukiau kažkokio elementaraus lektuvo laiko pakeitimo net 2,5 paros, tai po masazu proceduru, sužinau, kad mano mokejimo laikas jau baigesi. Esu labai labai nusivylęs

15. maj 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Gerb. Robertas,

Visų pirma, nuoširdžiai atsiprašome už patirtą nusivylimą ir nusivylimą šio proceso metu. Puikiai suprantame, koks nemalonus buvo laukti atnaujinimų dėl skrydžio keitimo prašymo ir tada sužinoti, kad mokėjimo terminas jau pasibaigęs.

Atidžiai peržiūrėję su jūsų užsakymu susijusią informaciją, matome, kad pateikėte prašymą pakeisti datą. Kai oro linijos patvirtino perskaičiavimą, buvo sugeneruota mokėjimo užklausa ir, atsižvelgiant į oro linijų sąlygas, buvo skirta maždaug 3 valandos mokėjimui atlikti ir pakeitimams patvirtinti.

Nuoširdžiai apgailestaujame, kad ši situacija sukėlė tokį neigiamą įspūdį ir sukėlė jums papildomo streso bei nepatogumų. Atkreipkite dėmesį, kad bilietų pakeitimų patvirtinimo ir apmokėjimo terminus nustato oro linijos ir bilietų kainų sąlygos, ir, deja, šie terminai dažnai yra labai riboti dėl bilietų prieinamumo ir oro linijų sistemos taisyklių.

Tuo pačiu metu, jei prašomi pakeitimai jums vis dar aktualūs, galite pateikti naują pakeitimo užklausą, ir mūsų komanda mielai ją dar kartą peržiūrės ir apdoros pagal šiuo metu galimus skrydžių variantus ir bilietų sąlygas.

Nuoširdžiai vertiname jūsų atsiliepimus ir nuoširdžiai apgailestaujame, kad jūsų patirtis neatitiko jūsų lūkesčių. Būkite tikri, kad esame pasiruošę jums padėti, jei vis tiek norėtumėte tęsti savo užsakymo pakeitimus.

Bedømt til 1 ud af 5 stjerner

fake-host without any responsibility for your real money

Tickets.lt takes additional money for "flexibility" of ticket, but get not money back for refund.
I leaved inquire of refund as it was promised in ticket.lt -no replay.
I repeat inquire were's money? by feedbacks form -no replay.
There's just skam-site which resends your money to real tickets hosts and earn cash by selling of fake-"guarantee": in case of "canceled flights", earthquakes, broken wings ets.
No recommend, strongly.
booking #CUXDXI1Q
boo-vno, 26.05.2026
ps. right now I've got submission I've not ability to get refund for ticket.
But ticket.lt took my 20 euro additionally, for "flexible ticket".
And -never can man find in ticket.lt, what is payment "for flexsibility".
Never finds terms of refund for tickets.
It means this site is scam. Be careful.

16. april 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear John Kaif,

We are truly sorry to hear that your experience with our service left you with such a negative impression.

We would genuinely like the opportunity to investigate your case in detail and provide you with a proper explanation regarding the Flexible Ticket service and the refund request you mentioned.

In order for us to identify your booking and carefully review all communication and case details, we kindly ask you to provide:

your booking number;
the phone number used during the booking process;
and the email address associated with the reservation.

As soon as we receive this information, we will thoroughly investigate the situation and get back to you with detailed clarification regarding your case.

We look forward to your reply so that we can assist you further.

UPD 18/05

Dear John Kaif,

Thank you for providing your identification details.

We have already forwarded your urgent request to the relevant department to process your refund request.

Please expect updates and additional information as soon as possible.

Bedømt til 1 ud af 5 stjerner

Daily lies, wrong country, stalling until the last minute — finally getting our money back

Our flight to China Nr. QQCE3RUB was cancelled by China Eastern Airlines. China Eastern themselves confirmed in writing that we are entitled to a full penalty free refund OR free flight change, but only within a 6 day window. That deadline expires tomorrow.

Here is what tickets.lt did with those 6 days:
First they offered us a replacement flight to Indonesia - we were flying to CHINA. This is the kind of customer support you will be dealing with.

We made a new request for flight change, every single day for days we called and used live chat every time we were told "we will have an answer today." Every single day - nothing. I have complete chat transcripts proving this deliberate pattern of lying and stalling.

Now the 6 day deadline is tomorrow, tickets.lt still has not submitted anything to the airline, their agent today could only say "as soon as possible" instead of confirming it would be done, and now they are not even answering the phone.

Because of their stalling and daily lies we have been forced to purchase new replacement tickets which cost 200€ more than our original tickets. And if they tell you that flight changes are a long and complicated process - they managed to find us a flight to the completely wrong country within 2 hours. Finding the right one apparently takes them days and ends in nothing.

UPDATE: The refund was processed after posting this review. They said it will take 5-10 business days to arrive in the account. Will update again once the money actually lands.

13. maj 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Dovydas Gelmanas,

First of all, we would like to sincerely apologize for the stress, frustration, and inconvenience this situation has caused you. We completely understand how important this trip was for you and how disappointing and exhausting this experience must have been, especially considering the limited timeframe provided by the airline for the available options.

We have carefully reviewed the information regarding your booking and would like to inform you that the refund process has already been successfully completed in our system.

Please kindly note that, depending on the bank or payment provider, the final processing of the transaction and the actual crediting of the funds may sometimes take several additional business days. In order to assist you further, we have also sent you the refund transaction reference number by email, which you may use to verify the current refund status directly with your bank.

We sincerely regret the negative impression created during the handling of your case and apologize for all the inconvenience and uncertainty you experienced throughout the process. At the same time, we truly appreciate your patience and the time you took to share your feedback with us.

Once the funds are successfully received in your account, we would also be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.

Bedømt til 5 ud af 5 stjerner

Paprasta, greita patogu

Patogus aptarnavimas ir lankscios kainos

4. maj 2026
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Besvarelse fra Tickets.lt

Gerb. Žygimantai Maselski,

Labai ačiū už Jūsų malonų atsiliepimą!

Džiaugiamės girdėdami, kad likote patenkinti mūsų paslaugomis ir kainomis. Patogus aptarnavimas ir lanksčios kelionių galimybės mūsų klientams visada yra mūsų svarbiausias prioritetas.

Mes tikrai vertiname Jūsų pasitikėjimą ir tikimės vėl Jums padėti organizuojant keliones ir rezervuojant!

Bedømt til 1 ud af 5 stjerner

Nepatikima bendrovė

Nepatikima bendrovė, nerekomenduoju. Pardavė skrydį į kurį bilieto atsiųsti taip ir nesugebėjo, vietoj to, kad pašalintų tokį skrydį iš sistemos, toliau apgaudinėja žmones ten jį palikdami kitiems, kad nusipirktų.

Do not recommend, not a reliable company, seel tickets that they do not even send to you. Be very careful.

8. maj 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Gerbiamoji Ugnė Rutkauskaite,

Dėkojame, kad skyrėte laiko pasidalyti savo atsiliepimu. Labai apgailestaujame, kad likote nepatenkinta savo patirtimi ir kad susidarėte tokį įspūdį apie mūsų paslaugas.

Žinokite, kad jūsų atvejis mums yra svarbus ir mes nuoširdžiai norėtume išsamiai ištirti situaciją bei padėti jums viską išsiaiškinti.

Kad galėtume identifikuoti jūsų užsakymą ir peržiūrėti jūsų atvejo detales, pateikite mums šią informaciją:

savo užsakymo numerį,
telefono numerį, naudotą užsakymo metu,
ir el. pašto adresą, susietą su rezervacija.

Gavę šią informaciją, atidžiai ištirsime šį klausimą ir pateiksime jums išsamų atsakymą.

Laukiame jūsų atsakymo ir tikimės kuo greičiau padėti jums išspręsti situaciją.

UPD 12/05

Gerbiamoji Ugnė Rutkauskaite,

Deja, negalėjome identifikuoti jūsų užsakymo pagal pateiktą informaciją.

Prašome atsiųsti mums savo užsakymo numerį ir dar kartą patikrinti, ar pateikėte tikslius kontaktinius duomenis (telefono numerį ir el. pašto adresą), kurie buvo naudojami užsakymo metu.

Gavę teisingą informaciją, galėsime išsamiau ištirti jūsų atvejį.

Laukiame jūsų atsakymo.

Bedømt til 1 ud af 5 stjerner

My experience with Tickets.lt was very… Bad, terrible, slow, uncertain

My experience with Tickets.lt was very frustrating. I paid around €960 for VNO-WAW-DOH-CGK tickets that were originally priced at about €560 in the airline ticket that I have received later, so my expectations were quite high.

After booking, my flight was cancelled due to external events (Iran conflict) , and I was offered a refund or rebooking. I chose rebooking, but from that point the process became slow and unclear. It took several days to receive confirmations, and later my flight was cancelled again due to airline schedule changes.

At one point, I contacted the airline myself and they were able to find an alternative route very quickly. The only thing required was for Tickets.lt to confirm it or contact the airline directly, but this was not done in time.

The biggest issue was poor communication and lack of urgency. I was repeatedly told to “just wait,” even when departure was very close. There was no clear information about deadlines or the real status of my booking, which created a lot of unnecessary stress.

When I contacted the airline again after flight status changes, I learned there was a limited time to confirm changes, and it seems that Tickets.lt failed to act in time, resulting in my seat being given to someone else. In the end, I had to resolve the situation myself by calling the airline, which took less than an hour.

I was rebooked on a much later flight with a less convenient route and had to arrange travel to Warsaw on my own instead of going from Vilnius. Because there were no available flights from Vilnius left on that time. This made me angry knowing that seats are filled quickly and Tickets.lt were acting too slow. This turned my trip into a long and exhausting journey.

Overall, I feel that Tickets.lt did not react fast enough or communicate clearly during a critical situation. Next time, I will book directly with the Airlines. Because I don't really see what value does Tickets.lt bring here. It is much faster and easier to directly contact airlines without needing to have additional confirmation from travel agencies which can delay the process.

2. april 2026
Uopfordret anmeldelse
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Besvarelse fra Tickets.lt

Dear Tautvydas Turskis,

Thank you very much for taking the time to share such a detailed review of your experience. We truly appreciate your feedback, as it helps us better understand where we can improve and how we can serve our customers more effectively.

First of all, we would like to sincerely apologize that your experience with our service did not meet your expectations. We genuinely understand how stressful and frustrating such a situation can be, especially when it concerns important travel plans. Please be assured that your case is very important to us.

We have carefully reviewed all the details related to your booking and can see the full history of the situation. We are truly sorry that the process caused you delays, uncertainty, and inconvenience. Unfortunately, due to the current global situation, including external events affecting air travel, flight cancellations have become more frequent, and in some cases even alternative options may also be impacted or cancelled.

We can see that several alternative options were offered to you, and our team was actively working on arranging them. However, as a travel agency, we are required to follow specific procedures and coordinate with airline systems, which involves multiple technical confirmations and approvals. While we always strive to act as quickly as possible, these processes can sometimes take longer than expected, especially in complex situations involving repeated schedule changes.

Regarding the communication, we sincerely regret that it felt unclear or lacking urgency from your perspective. This is certainly not the level of service we aim to provide, and we understand how important timely and transparent updates are, particularly when departure time is approaching.

We also note that your final request was closed while our team was still working on it, as changes were made directly with the airline. While we completely understand your decision to act quickly in such a time-sensitive situation, direct modifications can unfortunately limit our ability to continue managing the booking on your behalf within the agency system.

We deeply regret that this situation resulted in additional stress for you and affected your overall travel experience. Please know that our team was doing everything within our scope to secure suitable alternatives, and we are truly sorry that the outcome did not meet your expectations.

Your feedback is extremely valuable to us, and we will definitely take all your comments into serious consideration to improve our processes, communication, and response times in the future.

Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.

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