I have sent an email, sent a SMS message called and got no response. Im interested in doing the kinesiology body taping course and needed some information. Poor costumer service
Virksomheden har svaret
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Se, hvad kunderne siger
Thysol were let down by Royal Mail whose tracker showed the item had been dispatched but no more. So presumably lost in a sorting office. Thysol sent a replacement immediately when I contacted them.... Se mere
Brilliant, excellent products, well priced, informative and easy site to use, well packaged, arrived on time, what else could anyone want! Well impressed with this company. Thanks to all the staff for... Se mere
Virksomheden har svaret
Very prompt delivery. Ordered as an equine massager. Comfortable to hold , lightweight with range of heads, good quality and value for money. Is quiet and although there are a range of speeds, vibrati... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
THYSOL UK (Part of THYSOL Group) is both supplier and manufacturer of several brands such as CureTape®- Europe's no 1 Kinesiotape, VetkinTape®- Kinesiotape for equine & canine purposes and FASCIQ® - the best fascia release products out there!
Kontaktoplysninger
The Ghyll, Pevensey Road, RH13 9XZ, Southwater, Storbritannien
- 01403 613093
- info@thysol.co.uk
- thysol.co.uk
4,2
God
155 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service was really good and…
Customer service was really good and friendly. I ordered a scraping tool which is really good, premium scissors for cutting ktape and I ordered 3 rolls of k tape. I was not impressed by the k tape as each roll as not been able to stick to my clients, the adhesive used on the tape is really poor. I’m not sure if I got a bad batch or this is normal.
7. november 2023
Besvarelse fra THYSOL UK
Hello James, as mentioned in our email conversation, there are several factors that could be affecting the tape's adhesion, such as excessive stretching or oily/dirty skin. I recommend testing all the colours on different people/areas. If the tape still doesn't adhere well, please don't hesitate to reach out to us again.
Good choice of Kinesiology Tapes
Good choice of Kinesiology Tapes. Easy to order and quick delivery.
8. november 2023
Besvarelse fra THYSOL UK
Happy to hear you are pleased with our CureTape Gentle!
Delivery was speedy and the resistance…
Delivery was speedy and the resistance loops are good quality. 9 inch loops are quite hard to find and these suits my needs perfectly.
24. oktober 2023
Besvarelse fra THYSOL UK
Really happy to learn that we could supply what you were looking for. We hope to see you back sometime!
Besvarelse fra THYSOL UK
Good to hear! Good luck with the bands!
Very Happy customer
Very Happy customer
The product is great quantity.
It arrived on time.
20. oktober 2023
Besvarelse fra THYSOL UK
Thank you!
Proof on screenshot. I paid my money for fast delivery! I ordered fast delivery and the website…
I ordered fast delivery and the website said that the order would arrive the next day, but the order arrived in 3 days!! I demand my money back
19. oktober 2023
Besvarelse fra THYSOL UK
We're sorry to hear about your recent experience with us. Your review was linked to an order that didn't request express delivery, leading us to assume it wasn't paid for. Then you placed another order two weeks later and paid for express delivery. Regrettably, Royal Mail's service fell short of its promise and delivered a day too late, which is beyond our control and one of the reasons why we're discontinuing the option for express delivery. We've already refunded you for the express delivery costs.
We kindly ask if you would reconsider your review regarding our customer service. I hope you understand that we are doing our best to keep everyone happy, but in some cases this is out of our hands.
Great service
4. oktober 2023
Besvarelse fra THYSOL UK
Great to hear! We hope that you continue to use VetkinTape in the future.
Great products
Easy company to deal with, and the Vetkin products are in my own opinion the best on the market, I use many different sizes of the tapes for many applications and it’s never let me down,
18. september 2023
Besvarelse fra THYSOL UK
Happy to have you as a customer!
I have reviewed this already 🤔 do not…
I have reviewed this already 🤔 do not sure why you're asking again.
But fabulous product and great prices. Quick delivery too.
15. september 2023
Besvarelse fra THYSOL UK
Hi Corinne, thanks for your kind words again. The system automatically sends out invites after you order. We'll see if we can skip people that have already purchased from us before!
Easy to order and quick delivery
3. september 2023
Besvarelse fra THYSOL UK
Thank you! We hope you enjoy the tapes.
Besvarelse fra THYSOL UK
Happy to hear that!
Brilliant
Brilliant, excellent products, well priced, informative and easy site to use, well packaged, arrived on time, what else could anyone want! Well impressed with this company. Thanks to all the staff for working so hard to make sure that this company maintains such a high standard, nice to see these days!
4. august 2023
Besvarelse fra THYSOL UK
Thanks a lot for all the kind words! We hope you will be back for more.
Very good telephone advice fro Matt.
Very good telephone advice fro Matt.
A bonus was straight through to a person, no dreaded answer phone.
Product/tape sent out promptly.
The sport tape Works as advertised, and stays in place for several days
27. juli 2023
Besvarelse fra THYSOL UK
Great to hear Miriam! That's the kind of customer service we strive for.
Good price
Good price, quick despatch. It’s my first set of cups so I can’t compare the quality but so far so good. The storing pouch is really handy too, especially when travelling.
18. juli 2023
Besvarelse fra THYSOL UK
That is great to hear!
Fast and efficient
Regulation notifications as to status of delivery and prompt arrival of item
23. juli 2023
Besvarelse fra THYSOL UK
Glad you had a good experience purchasing from us!
Besvarelse fra THYSOL UK
We hope you will come back for more!
Besvarelse fra THYSOL UK
Very happy to hear that you enjoy our suspension trainer!
Very quick order and delivery
Very quick order and delivery. I have used Vetkin tape for a number of years and find it a superior equine tape
22. juni 2023
Besvarelse fra THYSOL UK
We are very pleased to hear that! Please spread the word :-)
Besvarelse fra THYSOL UK
Enjoy working out with your suspension trainer!
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