ThriveCart Anmeldelser 508

The customer service (Mark) was very helpful in guiding me on how to resolve my issue. Thank you !

Great customer service, they resolved my issue immediately. Definitely recommend.

Ich habe Thrivecart für mich ausprobiert, allerdings festgestellt, dass es für mich als Kleinunternehmerin mit einem Nebenbusiness nicht geeignet ist, da sehr kompliziert und es einige Funktionen nicht hat, die ich brauchen würde. Ich habe dann an den Support geschrieben, dass ich gerne eine Rückerstattung hätte. Auf sehr vielen deutschen Seiten wird von einer 30 Tage Rückgabefrist gesprochen, dem ist leider nicht so. Es gibt nur 7 Tage. Leider war ich 4 Tage auf Urlaub und habe mich erst am 8. Tag mit einer sehr netten Mail gemeldet und um Rückerstattung gebeten, weil ich das Tool für mich wirklich nicht nutzen kann. Leider ist der Kundenservice hier nicht gegeben. Sie sind total strikt und berufen sich auf 7 Tage Frist. Kein Entgegenkommen. Das ist für mich kein Service. Jetzt habe ich viel Geld ausgegeben für ein Tool, das ich nicht nutzen werde. Auf nochmalige Anfrage habe ich gar keine Antwort mehr erhalten.

La fonctionnalité One Click upsell ne fonctionne plus depuis + 2 mois.
Pareil pour l'abandon de panier avec Zapier, ça ne fonctionne pas.
Je perd des client et du chiffre d'affaires depuis plusieurs mois et ils me disent que je ne suis pas une priorité.
Or, le 1 click upsell est vendu comme une fonctionnalité de ThriveCart. Qu'elle ne soit pas fonctionnelle est une pratique commerciale trompeuse. Je vais leur envoyer une mise en demeure et pourquoi pas pousser plus loin si aucun retour positif.

Been using thirvecart for years. It's simple, well priced and just works! Also their support is the best in class. Actually the best I have EVER seen!

Arnaque, énorme scam
On te dit que tu as 7 jours d'essai avant un refund, c'est faux.
Des escrocs, rois du marketing et des dark pattern
Ils refusent de me rembourser

The Support service alway answers within a few hours and really helps with its absweres. Thanks

In my initial request, I had asked for screenshots if possible. (I'm neurodivergent and a visual learner, so this is incredibly helpful.) Ella gave me clear images to look at as well as instructive descriptions. I appreciated she took care to customize her response to my needs — and she did it all so quickly, within just a few minutes of me submitting my request!

Depuis 8 jours, un incident majeur qui nécessite une intervention technique interne de l'équipe de Thrive neutralise mes ventes : chaque message envoyé à l'assistance reçoit une réponse dans un délai de 24h minimum, c'est une réponse type générée par IA qui dit qu'on est en train de faire des tests pour solutionner mon problème. Il s'agit simplement de rétablir un webhook et une connexion avec stripe, c'est l'affaire de 5mn pour un technicien. Depuis 8 jours les paiement de mes clients sont débités et ne me sont pas crédités (ils disparaisse on ne sait pas où). Thrive se fiche totalement de ce qu'il se passe après qu'on ait payé la cotisation pour l'uiliser. A fuir !

Ich hatte ein Problem mit einem Kunden. Der Support reagierte sehr schnell und bat immer wieder Ideen an, die nicht griffen, aber ich konnte immer wieder fragen und sagen, dass es noch nicht klappt. Und dann wurde die Lösung gefunden. Ich fand es großartig, dass niemand genervt war, sondern so lange der Fehler gesucht wurde, bis er behoben war. Genau das braucht man.

Mark Sam Eisma replied SO fast and was ON point with his suggestions. Very helpful!

Fixed my issue quickly

Thrivecart’s customer support deserves five stars. Each time I reached out, they answered quickly and with real care. Their replies were clear, practical, and helped me feel supported instead of lost in tech issues. What I appreciated the most is their reliability. They don’t just point you in the right direction; they actually help you fix the problem. It’s rare to find a support team that combines speed, clarity, and real solutions, and they do it consistently. I feel safe running my business with them behind the scenes.

This is my third time writing a review here because I have found that it is the only way to get TC to respond. Recently, there was a bug where customers were getting charged twice when purchasing one of my products. It didn't happen every time, but enough that I was having to refund several people every month. I reported it to TC on November 10th. A week later, I emailed asking if there was any update and received no response. I emailed them another week later and have still received no response. This has been my experience with TC since they were taken over by a VC over a year ago. There are constant bugs, and TC is in no hurry at all to solve them or respond to their customers. However, if you come to TrustPilot and leave a 1-star review, for sure, they will get back to you. Unfortunately, this is the only way for you to get their attention because they are more concerned with a public image than actually helping their customers. I have actually had calls with two separate TC representatives over the past year regarding their terrible customer service, but absolutely nothing has changed, and I doubt it ever will.
Update- as predicted, I received a response to my issue only after posting this review. However, the issue is still not solved, and the representative clearly had no idea what he was talking about.
Update as of Jan 27th: Thrivecart flagged this review" for containing defamatory content", but Trust Pilot responded "We've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online." TC really does not want the truth to come out, and instead of hiring more competent coders, they respond by trying to get truthful reviews pulled.

The apparent issue was easily and quickly solved thanks to this amazing support team!

Very quick response and problem solved within minutes. Excellent support.

I felt the communication throughout the process was good and ultimately my challenge was solved.

Transaction didn't connect to my account automatically, so tech support made it fast and easy once I reached out - they manually connected!

Fast support response with the right solution to the problem.

I am overall extremely satisfied with ThriveCart: the lifetime access instead of yet another subscription, the user-friendly interface, the numerous functions, and the quick and effective customer service all play a role in my 5 stars. Today, I needed an issue resolved and in less than an hour, it was already dealt with, although it's Sunday.