ThriveCart Anmeldelser 508

I am in a process to recover my thrivecart account. I am in awe to the diligent hard working representatives who are helping me solve my pressing issue.

Ella was fantastic at understanding the problem and finding the right solution, even after other customer service colleagues did not.

Thrivecart is a great platform and the service is great. Nothing bad to say about my experience with them for years now.

I love these folks. Their product works and they support it expertly and in a timely way. Very refreshing!

Move than 34 Correspondence, 15 HOURS LOST this past weekend, AND STILL TOTAL SILENCE.

"I am a 69-year-old creator currently in the middle of a launch. For Almost two weeks, Thrive Cart has been corrupting my work—deleting 15 hours of design labor this week alone.

I have sent more than 34 emails. I have been told to 'clear my cache' while my database literally eats my content. I offered a simple solution: 'Give me a fresh, blank account build so I can work in a stable environment.'

As a professional documenting this experience, I am appalled. Support has now gone completely silent. They’ve ignored my final 24-hour ultimatum. Is this the 'Lifetime' support we paid for? Is there a single adult at Thrive Cart who can actually hit a reset button, or are we all just paying to be unpaid beta testers for a broken system?

Ticket #Nairne.k —34 I’m waiting, and now the community is watching."

I've been very happy with my Thrivecart experience! There were a few things that were tricky for me to set up (this is not my wheelhouse) but I reached out to Thrivecart support several different times and each time they were super helpful. They responded quickly, walked me through the steps I needed to take and made setup easy to understand.

Love Thrivecart, been using it for quite a few years now and found it invaluable for my business. Love the Learn plus courses and have been using it very successfully. Looking forwards to all the exciting things coming in the future updates. Service has been outstanding!

I Love ThriveCart. Support is super helpful. Everything great. Thank you.

Errol and Kristen were incredibly fast and supportive in their replies. Thorough and insightful help. Much appreciated 👍

I’ve been using ThriveCart for over three years, and it’s been the most reliable platform for processing payments for my digital products. The addition of Learn+ was a real game changer, as it combines checkout and course delivery in one system and made my workflow much simpler. Overall, it’s a stable and well-designed solution for selling online courses.

I had a problem with my Pro+ Account. I wrote an Email and just a view hours later the problem was solved. I got an email from a very nice guy edgar with a solution. Everything is working now.

Thank you so much!

Soutien technique ultra rapide et efficace.

Great product with constant upgrades, and the most important, great support service.

Day 218,962,341,894 of trying to get ThriveCart to address ongoing bugs.

I would genuinely be willing to pay for support if it actually solved the problems.

ThriveCart’s tag-based access feature (configured in Learn course settings) has been unreliable from the start. I set it up over a year ago, and it never worked consistently—students were not granted access correctly, or access was randomly re-enabled. Because of this, I disabled the feature entirely.

Despite having no active tag rules in place, students are now randomly regaining access to courses after a year. This includes users who were refunded and manually removed from Learn. I have never created any automation that would allow this behavior.

This makes access control completely unpredictable and undermines trust in the platform.

I am also still waiting for:

- The ability to download my own students’ CSV without receiving a 504 Gateway Timeout
- Split-payment transactions to correctly appear in the ThriveCart payments dashboard

Support responses consist mainly of automated “we’ll get back to you” messages, with no follow-up from a developer and no visible fixes.

I would honestly prefer to pay a monthly fee for a product that works as advertised, rather than face the enormous risk and effort of migrating 2,000+ students to another platform. But unresolved bugs, combined with the lack of meaningful support, make that difficult to justify.

If there is a proper escalation path, developer support channel, or any effective way to get these issues resolved, I would genuinely like to know.

What an exceptional service provider. Thrivecart is my go-to for transaction and payment processing. The set up is easy and the customer service team is topnotch. Ella was especially helpful on Christmas Eve when I was freaking out about a set up (user error). I just recommended TC to a friend and reaffirm my recommendation.

In the 10 days that I have had thrivecart, I have experienced glitches.

The most recent one is "504 gateway time-out"

I host my course on Thrivecart.

Thrivecart's unreliability becomes a direct reflection of my unreliability. I do not appreciate that.

Fast, reliable, and compassionate!